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I have a 12 page statement that goes back to the year 2000. They think I owe them money but I don't. They threaten collections action but cannot explain the charges.
Case in point is services performed for my wife on 1/24/11. They charged $1.588.22. Blue Cross discounted this to $527.57 and paid $474.81. The secondary insurance, Cigna, paid $179.63. There should be a credit balance of $126.87 but the Billing Office does not recognize this.
I have sent them dozens of letters asking for an explanation of the balance they say I owe. They have replied with 12-page statements dating from 2000 (the same as I already have) with highlighting, including the services performed on 1/24/11.
The example above in just one of many for me, my wife, and my daughter.”
The nurse needed to draw blood which was very difficult because of low blood pressure and small veins. The nurse was patient and persistent so that my husbands disease could be diagnosed.
The staff clearly cared about my husband.”
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