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I'm very glad we called
The owner/main inspector of this company is top-notch. Not only does he perform an extremely thorough home inspection (calling out everything that is not right, or even a little off), he also has great customer service. He explains everything he finds in detail, and discusses what the implications are (in terms of long term problems, etc). However, what I really want to talk about is his follow up. Over the years that we have owned the home, we have contacted him on numerous occasions when we have had questions about (home related) issues that have come up and didn't know where else to turn. He has always taken the time to talk to us, and has always offered good advice on whatever the issue was (e.g. whether or not problems we have noticed are significant issues for the home; whether or not questionable maintenance/repair prices we have been charged are fair; recommendations for servicers/repairmen, etc). We have always offered to pay him for taking the time to answer our questions, but he has always declined. He is very nice, very professional, and we are very happy with his service.
Prior to engaging his services I had done a little homework. I read http://homebuying.about.com/od/homeshopping/qt/hirehomeinspect.htm for general tips, and I found that the county government had published some inspection guidelines for renters to use for inspecting a new apartment, which I thought were helpful in judging the result of the inspector's work for my new home. I also read an article from The Art of Manliness called "Keep Your House in Tip-Top Shape: An Incredibly Handy Home Maintenance Checklist" which helped me to know what I should expect the inspector to be checking, based on what usually breaks, wears out or fails in due course.
His comments dealt with the specific condition of the items and areas he found in the flat. He did not give advice about the property's value, as indeed I think he should not. It's his job to inspect critically, but not to pass judgment. The buyer (me) is the judge.
His report was thoroughly detailed, with many notes and closeup pictures of areas he found interesting, including some remarks about the normally expected condition of certain parts of the property given the age of the place.
I am entirely pleased with the results. I recommend
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Mount Vernon, WA
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