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Installing equipment was easy, and when I had a few problems I called them and got immediate assistance. Installation took 30 to 45 minutes.
Finally, the other two providers I called had all sorts of other strange charges or practices that Front Point does not have. For example, one provider said I had to pay three dollars a month because Seattle had a lot of false alarms for home security systems and they had to hire a private security firm to do the initial screening. Another firm said he could give me a break on the price but he had to talk to his manager first. Really, talk to his manager – does anyone think this still works? It made me distrust the company.
Finally, I have called From Point with a few questions about how the equipment works. I was able to reach a representative quickly and the information was clear and accurate.
Based on my experience, I recommend Front Point very highly.
UPDATE 1: confirming 's excellent customer service, they have contacted me less than a day following this review. After some diagnosing we have the system working again. I will wait a few more weeks to decide whether this is fixed, however.
The alarm system is a DYI install. It's
The 'home automation' part does not seem so polished, at least for the light modules. First, these are far too large and ugly for something as
The system arrived on time, and the worst trouble I had with installation was getting all of my old ADT equipment un-stuck from my doors/windows (and cleaning off all of the glue).
So far, I love what I see. The system is easy to use, and as a bit of a home automation enthusiast, I am looking forward to hooking up some z-wave modules to control some lights and other appliances from my phone.
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