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Seattle Glass Repair Companies Reviews
There was a delay in getting the mirror made and installed due to a back log of orders, so I agreed to the date of 9-21.
The installers brought in the mirror, were careful, courteous, and polite. They installed the mirror and noticed how big the hole cut out was for a fixture..they asked why it was measured so big (5.5 inches, instead of 4.5) and of course I had no idea, I relied onthem as experts int he business to know how to measure.
I put the plate for the new light up against the hole,and the hole was bigger than the plate, and placed the old light up against the hole, and it was too small...where in the heck did he come up with this random siz? The men were still in my driveway and I went to ask them, and all I heard was "i cannot speak for the guy who measured" There was no offer to remove the newly installed mirror (glued on at this point..) and I told them I was calling theri office- I was told how sorry they were by the girl that answered the phone, (she never asked my name or work order number) and I was quickly transferred to
I am now looking for another light that may fit, and of course have not found one. All lights that will fit are consistent with either a 4.4 of 4.5 sizing.
Terrible customer service, and an extremely negative experience with no resolution in sight...I now have a beautifully remodeled bathroom with no light, and this was to be the last thing done- so upset by their lack of concern or efforts to make it right-
They were friendly and helpful in what had become a very frustrating situation. I was concerned that the unusal situation might somehow make them hesitate, but the glass was made to specifications in about 2 days and delivered it to my door less than a week after the initial contact from the Ohio company. The glass fits and looks perfect and I could not be more pleased. They were wonderful to deal with from start to finish!
I got a call in under 2 weeks, and set up a time for the installation. Once again I was given a 2 hour timeframe for arrival, and once again came within the first half-hour. fast process, except for some shards that had gotten into the other side of the sliding glass. Because I had already cleaned up all the shards of glass from within the window and surrounding area, they didn't need to do that work but did point out that he'd expected to have to do that work.
Only recommendations I'd make is to have the intitial person I called outline the process a little bit better. Since I don't replace glass regularly, I wasn't sure if it would be replaced during that first visit, or just measurements taken, and definitely didn't think I'd need another 2 weeks with a broken window. Upfront info would let me know what to expect - I'm fine with how it all went, but would like to have process articulated upfront whenever possible (and realize I could have asked, but didn't really know what to ask. Thanks!"
All Glass Repair Companies in Seattle, WA
Bonney Lake, WA
Federal Way, WA