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I was concerned how it was possible to install new flooring in a fully finished apartment with no garage or outside space to move furniture. This was not a problem for
In the past I have dealt with contractors who were argumentative or who found reasons to inflate their original estimates in ways that were not convincing. This did not happen with
My experience with
When we were told that we'd need to wait, we asked if anyone else was available. That didn't seem to go over very well, and we were grumpily pointed towards another salesman. We explained that our h/w floor had been damaged during a robbery, and needed to be replaced. We asked what our options were for removal (as it was glued) and for replacement, we got a long (very very long) song and dance about how awful removing glued floors were, that it was an awful job, very difficult, and that no-one would really do it. When asked what our options were, we were told removal was the only option. Confused? Yup, so were we. Because that was followed by another song and dance about how awful ripping up hardwood was when it had been glued to a slab. So we again asked what our options were, thinking we'd missed something. We were again told that our only option was removal. At this point, we'd been there for about 25 minutes (I'm not joking) and we still hadn't even seen any flooring samples!
We asked several times to see what kind of samples they had, and told them what kind of wood we were looking for. We had to force the issue, because the salesman was still only interested in talking about how difficult it was to remove glued flooring. After another 10 minutes, and still no flooring samples were shown, we were getting annoyed. We were finally rushed through a few samples, but not really told anything about them. They were just pointed out and we were moved on to the next one. At that point, with a now very hungry and bored 3 yr old and very tired 3 month old, we decided to cut our losses and leave.
plus doors and trim was negotiated during the project and ther price for that work was very fair.
Throughout the project they were friendly and very helpful. They offered to build us a walk in wardrobe (and did not charge us for this in the end) informing us that the new room would not count as a bedroom if we did not do this. This was extra work for them, for no extra money.
They always cleaned up after themselves very well. They also cleaned up after our other contractors (plumber/electrician) who left a mess and did not care to clean up.
They were way more helpful than they needed to be - offering to pick up materials that we had agreed to provide (doors etc). Again - this cost them extra work and we did not pay extra.
They also did more than we expected when doing the trim work, going as far as caulking everything in.
Any little details that were not as they liked them, they took care of, returning as many times as it took to get the work up to their own standards of quality, which were high. This effort I really appreciated. We did not have to raise any issues with them as anything we might have thought to comment on, they already took care of on their own initiative before we had a
All in all a pleasure to work with and very good value for money.
My only complaint is that
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Port Orchard, WA
Port Orchard, WA
Mercer Island, WA