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I'd done some homework and learned things like you need to make sure the bid gets written up with the exact manufacturer name/model numbers so you get what you thought you were paying for. Bill's bid already had all the features of a proper bid. The biggest cost is the doors/related hardware, by the way. We were able to use all our hardware again which saved quite a bit of money plus we didn't have to re-key. I felt comfortable with the labor costs and confident in the company's skill so we made a partial payment. It takes a few weeks (sometimes more) for the doors to actually arrive after being ordered (and a bit longer if you want them to be pre-painted a particular color.) We were able to schedule door installations within a week or so after they arrived at Ethos.
I feel bad for Ethos because the extent of crumbling/rotting cedar siding and door sills may have been a lot more than even they anticipated. Nonetheless, they stuck with the bid. The installation processes went smoothly from my perspective. The first day they finished the shop door install as well as a door and a storm door leading to the deck. The installer called me over to point out issues, ask for my preferences, etc. Housekeeping was good. He was pleasant and professional. They needed to return to do the storm door on the front of house and try to get the front door working without replacing it. (Note: we have less daylight in the winter.)
Unfortunately, the front door problems didn't respond properly to repair efforts even after a couple of hours of working at it. They gave it a really good try. We needed to order a new one after all. Also, there was a lot more rot affecting the areas to which we needed to attach and caulk things. We interrupted the project to order the new front door. The project resumed 4-6 weeks later.
I lack the language to describe everything done, but I can tell great attention to detail was paid to make sure everything was done correctly. For example, despite having had our prior good quality doors "professionally" installed, you could see daylight on some of the sides from the get go. I thought it wasn't possible to get tight on the sides, only the bottom of the door if you used weather stripping. From the get go the front door would stick on the side that had the handle, sometimes you'd have to actually pull up on the knob to lift the door a bit and be able to get it open. The door installed by Ethos fits perfectly.....
One of the days
We love all 5 new doors and how smoothly they operate. Ethos has been very easy to deal with, responsive, flexible, never cut corners, and I ended up confident that they are successful because they put the best interests of the customer ahead of looking at profit margins.
We have some windows we will want replace in the next year or two and Ethos will get the work, no question about it. Also, I've since learned they do general construction work. I just scheduled an appointment for them to take a look at a kitchen/bath remodel we are ready to undertake. I'll keep y'all posted on how that goes.
What I wish would have gone differently: 1. Clearly there was confusion as to the height of the door. Hence the reorder 2. I had an issue with the billing department and caught a mistake prior to final payment. Bill adjusted the tab on the fly, but would have been a pain if I wasn't paying attention.
In short, really pleased with the work and really enjoyed working with Bill & team.
like from 1938) works beautifully for the first time since we moved in.
I don't know how he does his magic, but I do know the doors work like new. Based on his work, I'm getting
plus doors and trim was negotiated during the project and ther price for that work was very fair.
Throughout the project they were friendly and very helpful. They offered to build us a walk in wardrobe (and did not charge us for this in the end) informing us that the new room would not count as a bedroom if we did not do this. This was extra work for them, for no extra money.
They always cleaned up after themselves very well. They also cleaned up after our other contractors (plumber/electrician) who left a mess and did not care to clean up.
They were way more helpful than they needed to be - offering to pick up materials that we had agreed to provide (doors etc). Again - this cost them extra work and we did not pay extra.
They also did more than we expected when doing the trim work, going as far as caulking everything in.
Any little details that were not as they liked them, they took care of, returning as many times as it took to get the work up to their own standards of quality, which were high. This effort I really appreciated. We did not have to raise any issues with them as anything we might have thought to comment on, they already took care of on their own initiative before we had a
All in all a pleasure to work with and very good value for money.
The job was complex and it was performed completely to my satisfaction. The interior drywall work was done by you need sheetrock work done, call for
There were some delays in the project that had to do with Oasis scheduling which should not be my problem. These delays were not due to a window that needed to be re-ordered. I felt my interior work should have been worked on and completed right after the new windows were installed (except the re-ordered window). I waited over 2 1/2 weeks to get my interior completed and the new hardware on my doors. They used the old hardware on the new doors temporarily during that time. That was not acceptable and was expressed so.
Overall, I am very satisfied with the work. I have heard many nightmare stories from folks who did major remodels and I did not have one with Oasis - albeit the delays. I would recommend them, but spell out the timing and scheduling details to prevent delays not due to supply vendors.
The quality was disappointing. In spite of their assurances, they did not know the
The management of the project was also disappointing, in matters small and large: * They did not think to erect a dust shield when they started, so the first several days there was much dust even in areas of the house not being worked on. * They used our furniture as work benches and tables. * They did not believe the stain recipe we gave them that we had used in an earlier phase of our remodel, so they tried to make their own but when that didn’t match, they wound up using ours, wasting time. * They tried to stain most of the pieces at the shop, which was a good idea, but as the project wore on it was obvious they had stacked the still-wet pieces on top of each other, so the stains had
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