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I have to give extra kudos to Rich for this job because we ran into an uncooperative city inspector with a chip on his shoulder whose actions delayed the project several times. Since the driveway approach joins with the street, a street use permit and inspection was required. We eventually found out from the inspector's supervisor that the delays were unnecessary. Throughout the whole thing Rich was calm and professional and came up with several solutions to stay close to my budget despite the unwarranted demands of the inspector, which also affected Rich's schedule and his other jobs. There was never a time when I was wondering what was going on because Rich always kept me updated and did his best to move forward with the job.
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Rich was one of the only contractors that actually came to my house, looked over the driveway and gave me a proper estimate. Others I contacted gave me an estimate over the phone or failed to show up when they stated they would. Call me old fashioned 'but I like it when someone eyeballs the project before they give me an estimate, I don't want any surprises sprung on me at the last minute with a corresponding increase in the bill.
The driveway turned out well and we also had drains run under the driveway which also turned out well. Rich was able to make recommendations and talk my husband out of a couple of things that would have cost us extra and were unnecessary.
-did not think my job was too small, and therefore unworthy of his time
-and BEST of all Rich is a GREAT communicator
You'll never be left wondering when you'll see him and what he'll be doing on any day of your particular job.
Very smooth initial installation. We chose to use our general contractor to compact the soil and that proved to be a mistake. When a section of the patio shifted and sank, Appian came through are did the job right.
Fast forward 10 years...a corner of the patio was cracking due to hillside soil. Appian came out and repaired everything once again!
These guys are the best.
While we didn't use "
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Lake Stevens, WA
Gig Harbor, WA