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The net of the conversation was that the 20yo washer was not worth fixing. He didn't want me to waste my money on a repair call, as I'd still need a new washer soon due to its age.
Straight shooter. Go with him.
The initial repair, the failed freezer section of the refrigerator, took place just before the holidays and it was essential to get the freezer operational. it out, had a part on his truck that fit/worked and we were back up and running.
Then, I mentioned the lack of water and ice and he spent another 30 minutes trying to diagnose the problem. He figured it out and subsequently ordered a new part. His return visit restored the water and ice maker to original condition. WE had cold water right away and ice within an hour. Absolutely brilliant.
Thinking about buying a replacement refrigerator to replace a failed unit? don't do it until you call
This guy is the real deal!
I called twice trying to get the problem resolved and was given the run around. After finally reaching a manager, I was told he was on it and someone would call me back. They never did. I have spent hours on the phone with rude and untrained customer service people. At one point I was given a customer care number to call and it was a phone s** line.
On December 21 I finally reached a supervisor who said someone would be out on
BOTTOM LINE: After being a lifelong
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