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When their installation guy came over, he told me it would not fit through the side yard and required a crane for installation. The Installation guy said, as an alternative, he could take down a section of the fence, bring it through the side, then rebuild the fence. I was completely OK with that. I asked that my sales guy call me back.
Call back - Sales guy said there was no way he was going to be liable for fence tear down and replace. I confirmed that the sale was still 100% refundable. I waved liability for the fence and their installation guy came out, tore down a small section of the fence, and replaced it perfectly.
installation was excellent. Their crew was spot on and went out of their way to make things perfect.
The Spa, which is using the "chlorine free" system works pretty well. It has an "ozonator" to keep it germ free. There are other "BAQUA Spa" chemicals I add to keep it "crystal clear". Do NOT believe that you will have clear water. I find just the opposite. The water is always slightly cloudy.
I called to have it serviced, made an appointment. waited all day. End of the day I received a call indicating they ran late and were not able to come. I emptied the water myself, cleaned everything I could find, refilled it. After adding the chemicals, it was cloudy again. I have to remove a residue from the waterline every couple weeks, as well. I suppose it should be expected since we use it often and it is a closed system.
The big advantage to the "chlorine free" system is that you get out of the hot tub and you don't smell. That said, I sure wish i could attain the crystal clear water I was sold on in the show room."
I met with Ed
Fast forward one month.
The following weeks were similar. Show up one day, not show for a few days. The demo work that was supposed to be done by 10/1 was still being done on 10/24. One of their workers hit my air conditioner condenser and tried to cover it up and did not tell us. Ed did send one of his buddies over to check out the damage, and he said it was only cosmetic. Great. Now I have a new air conditioner with a
I finally had a meeting with Ed on 10/15, and he apologized and said that he would fix it and things would be smoother after demo was finished.
UPDATE: After disputing the charge with my credit card company I received a prompt call from "
The finish crew came Monday April 23rd and were done by mid afternoon; including clean up. The drains are VGB Act compliant (KEEP THE CERTIFICATE to show if the compliance mafia come around or when you want to sell) The finish is beautiful.
We have to brush down the pool walls for two weeks to send "dust?" to the drain and filter. That's life. Our water is crystal clear for the first time in years."
In my opinion, he's a little too professional and business like. My feeling is that he sees his job as purely a business, and, as a business man, he'll perform his job to the best of his ability. Which I believe he does.
I was surprised by unexpected yearly charges, but I suspect that he was very upfront about these given his professionalism.
That said, I didn't setup the initial arrangement with him. My wife did. So I've had no real contact with him outside of paying the bills, his newsletters, ads for his other services, and "rules" reminders.
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