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San Jose House Cleaning Articles

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Standard house cleaning vs. deep clean

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Angie's List In The Press

San Jose Cleaning Services Reviews

B
"I would give
San Jose Cleaning Services Provider Name Locked
a solid B. They are good, but not perfect. Most of the time they do a pretty good job. Once though, I found a lot of dog hair on our rugs, shelves, and couches. I actually got out the vacuum, and cleaned my house myself after the maids left. I called them and they offered to come back and clean again. That I thought, was pretty good customer service. We have a dog that sheds a lot and is the main reason why we get cleaners. There is always a little bit of dog hair still in my home after
San Jose Cleaning Services Provider Name Locked
leave after cleaning - thus the B grade. Last month, one of our toilets started growing mold -- which
San Jose Cleaning Services Provider Name Locked
me to assume they didn't clean that toilet the previous month.
San Jose Cleaning Services Provider Name Locked
is good, but not perfect cleaning. Price and ease of convenience of booking an appointment is good. Not sure if I will stay with
San Jose Cleaning Services Provider Name Locked
long term for cleaning, but for now -- they mostly do the job well (but not perfect).
"
B
"I bought a deal for two cleaners performing two hours of cleaning each. They were on time, pleasant, and the work they did was fine -- things were clean, but nothing you couldn't do yourself. However, they tried to leave after 1 hr 15 minutes (we have a tiny house). We paid specifically for two hours of work, so we found something else for them to do. Fifteen minutes later, they tried to leave again. Again, we found some more work for them. The third time, after about 1 hr 45 min, we just let them go. If you call these guys for the deal, just keep your eyes on the clock.
"
F
"This is a computer copy of my dealings with them:



Final note: We are not using this company again. They did a lousy job.



They finally came a second time to "clean better" and it cost us an additional $80.00. IT was a terrible job. We had to pay another company to come in and clean and that cost us $200!



November 9, 2013 –

From:
San Jose Cleaning Services Provider Name Locked
[mailto:ecservicessj@gmail.com]

Sent: Saturday, November 9, 2013 9:46 AM

To:
San Jose Cleaning Services Provider Name Locked


Subject: Re: 10 am Cleaning Booking today, November 8th @1904
San Jose Cleaning Services Provider Name Locked
, San
San Jose Cleaning Services Provider Name Locked




San Jose Cleaning Services Provider Name Locked
,

I appreciate your feedback and the opportunity to resolve these issues.

When you initially booked the appointment we had you scheduled for

Wednesday when we got clarification on the date I forgot to communicate that

Friday is one of our busier days, which we generally have a 1 hour window for

appointment arrival. I would like to personally apologize for any

inconvenience this may have caused. Now we are clear about the type

of service you will need. In the future, we would like to spend more time

detailing the properties you schedule with us. As I mentioned to
San Jose Cleaning Services Provider Name Locked
, for

the next booking we should schedule days and times that are a little slower.





Again,

thanks for working with
San Jose Cleaning Services Provider Name Locked
, I hope you will give our

company a
San Jose Cleaning Services Provider Name Locked
to make it up to you. Feel free to email or call me at

408-455-4486 for any scheduling issues or questions moving forward.



Sincerely,





San Jose Cleaning Services Provider Name Locked


San Jose Cleaning Services Provider Name Locked




_______________________________________________________________________________



On

Fri, Nov 8, 2013 at 5:45 PM,
San Jose Cleaning Services Provider Name Locked
<
San Jose Cleaning Services Provider Name Locked
@dgresidentialbuilders.com>

wrote:



San Jose Cleaning Services Provider Name Locked


5542 Monterey Hwy #128

San
San Jose Cleaning Services Provider Name Locked
, CA 95138

Re: Cleaning Services @ 1904
San Jose Cleaning Services Provider Name Locked
, San
San Jose Cleaning Services Provider Name Locked




San Jose Cleaning Services Provider Name Locked
:

I am writing you regarding the cleaning that was performed at the above

referenced property today. As I told you when we initially spoke, we are

looking for a regular cleaning company to service all of our cleaning

needs. With the amount of rentals we have, in my opinion, it would be a

good account for you to acquire. I would like to bring a few issues to

your attention and see if these issues can be resolved which will allow us to

work together again for our future rental cleaning needs.



I received a call at 10:15 stating the cleaners were running late and would be

about 15 minutes behind schedule. My boss,
San Jose Cleaning Services Provider Name Locked
called me at 10:30

inquiring where the cleaning crew was. I then called your office and was

told by the receptionist that she would find out the status of the crew and

call me right back. I never received a return call. When

your cleaning crew finally arrived, they were 45 minutes late. When Mr.

San Jose Cleaning Services Provider Name Locked
called your offices to bring up the late arrival, (I am not sure if he

talked to you or not) he was told “
San Jose Cleaning Services Provider Name Locked
was notified that there is a one

hour window for the cleaning crew to show up.” I was never notified of a

one hour window during any of our conversations prior to today’s

cleaning. I took notes of our entire conversation and read your

website and had no knowledge of a one hour window.



Second, when scheduling this appointment, I informed you that it was a 1900 sq. ft., 2

bedroom, 2 bath unit. I told you that the appliances, kitchen cupboards,

windows, blinds, showers, tubs, wood floors and mirrors all had to be cleaned

as it is a college rental and we need it cleaned for rental showings.

When the cleaning was completed, Mr.
San Jose Cleaning Services Provider Name Locked
arrived to inspect the unit

apparently having already talked to you. He inspected the unit and said

for the amount of time the cleaners were there they did an ok job but it is not

to the extent of cleaning we believed we were going to receive. I told

you in my email of November 4th that if upon arriving your staff

believes the unit is larger than expected, or it looks as if it will take more

time, to just give me a call and we can negotiate a higher rate. I never

received a call stating there was a problem with the size of the unit or that

they believed it would take them longer than expected. We have no problem

paying more, we just need it cleaned to the standards I outlined during our

booking appointment.



Mr..
San Jose Cleaning Services Provider Name Locked
noted the following items that were not cleaned to his expectations:

— The refrigerator was

completely untouched – it still had food in it that had not been discarded and

the inside of the refrigerator was dirty.



— The appliances were not

cleaned at all.



— The master blinds were dirty

and dusty - you could see the dirt just by looking. To the touch

they were definitely not cleaned.



— The other blinds were dirty

as well.



— Mirrored doors were cloudy

and smudgy and they were not cleaned very well.



— The shower and shower door

was dirty and the tub had residue left behind.



— The door leading out the

front of the unit and out the back of the unit were filthy.



— The light switch covers were

not cleaned or sanitized.



When quoted for this appointment, I specifically told you the appliances needed to

be cleaned as well as the blinds and the bathrooms. If it was a matter of

your booking times, such as you expected this appointment to last only 2 hours

and the cleaning crew did what they could in the two hours they were there, I

understand why these items were not satisfactory. I tried to avoid a

problem like this such as asking you for a specific bid of services or quote,

so that I could verify in writing what was included in the cleaning so there

wouldn’t be any issues. I also told you that if it was more than

bargained for to call me and we would negotiate a different amount.



How can we resolve this issue? I would like to give
San Jose Cleaning Services Provider Name Locked


Services an opportunity to resolve this by coming back and cleaning thoroughly.

So the doors, windows, appliances, mirrored doors, showers, tubs, floors, light

switch covers, that everything is clean and sanitized. If that costs us a

little more money, then that can be negotiated. We just want it done

right and we want to establish a future relationship with a cleaning company.

I have faith that
San Jose Cleaning Services Provider Name Locked
will adhere to the

quote I read online, “Whether it’s a small or large space, private residence

or commercial compound,
San Jose Cleaning Services Provider Name Locked
will get the job

done. We guarantee the highest quality and ensure true cleanliness.”



I look forward to hearing from you to resolve the above mentioned issues and how

these issues can be resolved.

Very

truly yours,

San Jose Cleaning Services Provider Name Locked


Executive Assistant to
San Jose Cleaning Services Provider Name Locked


D&G Residential Builders, Inc.

dba D&G Construction

650.714.7400

Fax: 408.638.0941

San Jose Cleaning Services Provider Name Locked
@dgresidentialbuilders.com


"
A
"
San Jose Cleaning Services Provider Name Locked
' team does a very through job even for the most meticulous clients. Every corner is scrubbed well. Items typically missed by other cleaners are taken care of without specific instructions, which also demonstrates professionalism and makes the process easy to manage from a homeowners' side. The cleaners don't remember where some items were located in a room (rugs, standing picture frames), and I have to move things around after they are done. This is the only area I see that can be improved for regular customers.
I've also used
San Jose Cleaning Services Provider Name Locked
for a move-out cleaning of a townhome and the job was done very well and within 1-1.5 hours since 5-6 people came out. Contacts I recommended
San Jose Cleaning Services Provider Name Locked
to have also noted that the job was well done.
"
A
" We are very pleased with
San Jose Cleaning Services Provider Name Locked
, and have been using them bi-weekly for two months now. The owner, Devlyn, is pleasant, professional and responsive. Our particular cleaning technician "
San Jose Cleaning Services Provider Name Locked
" has been nothing short of personable, timely, thorough, and she has excellent communication skills. : )
...more />












"
A
"Pleased with results. I will use them again. Owner and one person. He called prior to coming that morning and verified directions and location. It was a special: four hours cleaning, two hours per worker. They were finished in two hours.
"
B
"decent job in kitchen and bathroom. spotty job on blinds. left a little early. beware that 4 hours means a two-woman crew for 2 hours, which Iwe assumed. cleaning job probably worth the $85
San Jose Cleaning Services Provider Name Locked
deal but certainly not $199 usual rate. Subsequently found cleaner for $115 who did a great job.
"
A
"I called
San Jose Cleaning Services Provider Name Locked
who was wonderful and asked if someone could come out to clean my dad's place? She actually gave me a time for the end of September but I wanted to be there for when they come to clean. She gave me a Saturday's date for 9 am to 11am time, because I knew they would need 2 hours to clean. I was very pleased that she called to confirm our appointment the day before and also informed me that the girls would be a little later because of a slight change in plans with the house they were doing before my dad's. She had told me they would be there between 10:00am and 10:30am, they came at 10:15am. I was happy about that as well. I am easy going, but they only thing that bothers me the most is when people don't communicate with you about whether they are going to be late or if they can't make at all, whatever it made be. I more than likely to be "OK" with it as long as I am told ahead of time, which
San Jose Cleaning Services Provider Name Locked
did exactly that. They communicated to what was going on. The girls worked very had in a very bad situation. They cleaned the walls (words can not described how bad that was), scrubbed the floor, cleaned the kitchen, dusted the ceiling fan, dusted the book shelves, cleaned everything, ect. It was so nice to see that my dad's place now looked livable! Plus they did it in 2 hours and charged me a little bit less than what I was quoted. So extremely pleased on how it looked consider what it looked like before.
Thanks Girls you did a great job.


"
A
"I've used this service for about 2.5 years now, they are EXCELLENT - they not only clean everything, but they organize as well. They have never let me down once in the years they have been helping me, they are extremely responsive and check ahead of time if you want them to come when your regular day falls on a holiday. I'm constantly and pleasantly surprised by some little detail they've done that shows they go above and beyond. I am not a tidy person and I have several pets and they clean my 1071 square foot condo for $100 a week. I can think of a lot of things I would rather give up if it was between that and having these people clean for me!
"
F
"I waited a week for someone to quote a weekly cleaning service, only to have them cancel two hours before the appointment. The next appointment I offered was over a week later at one specific hour. Customer service is a joke. Had the owner made an honest assessment of her schedule during the intial phone call, I never would have waited in the first place.
"

All Cleaning Services in San Jose, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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ADULT BATH SVC

5520 DAWNVIEW WAY
Antioch, CA

Advance House Cleaners

270 Portola Dr
San Mateo, CA

ADVANCED CLEANING SERVICES

5281 Virginiatown Rd
Newcastle, CA

Agape Love Home Care

1652 W. Texas Street
Fairfield, CA

AGUAS HOUSEKEEPING

100 MERRILL DR
Antioch, CA

AGUILERA HOUSEKEEPING

Santa Rosa, CA

AIC Services

San Jose, CA

AJ Maintenance

770 McClay Rd
Novato, CA

Alameda Carpet Cleaning

941 Shore Point Ct, Unit F232
Alameda, CA

ALBERTO'S HOUSE CLEANING SVC

639 BEGONIA WAY
Sunnyvale, CA

albys house cleaning

420 grant street
Vallejo, CA

ALEX'S TRUCKMOUNT STEAM CARPET CLEANING

160 ROUNDTABLE DR
San Jose, CA

ALEXANDRA'S CLEANING SERVICE

1966 Powell St
San Pablo, CA

Alfonsos Cleaning Service

229 S 16th St
San Jose, CA

ALICIA MACHUCA

Santa Rosa, CA

All Better Water Damage

410 15th Street
Oakland, Ca

All Bright Maintenance Services

979 West San Carlos Street
San Jose, CA

All Clean

PO Box 615
Redwood City, CA