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Final note: We are not using this company again. They did a lousy job.
They finally came a second time to "clean better" and it cost us an additional $80.00. IT was a terrible job. We had to pay another company to come in and clean and that cost us $200!
November 9, 2013 –
Sent: Saturday, November 9, 2013 9:46 AM
Subject: Re: 10 am Cleaning Booking today, November 8th @1904
I appreciate your feedback and the opportunity to resolve these issues.
When you initially booked the appointment we had you scheduled for
Wednesday when we got clarification on the date I forgot to communicate that
Friday is one of our busier days, which we generally have a 1 hour window for
appointment arrival. I would like to personally apologize for any
inconvenience this may have caused. Now we are clear about the type
of service you will need. In the future, we would like to spend more time
detailing the properties you schedule with us. As I mentioned to
the next booking we should schedule days and times that are a little slower.
thanks for working with
408-455-4486 for any scheduling issues or questions moving forward.
Fri, Nov 8, 2013 at 5:45 PM,
5542 Monterey Hwy #128
Re: Cleaning Services @ 1904
I am writing you regarding the cleaning that was performed at the above
referenced property today. As I told you when we initially spoke, we are
looking for a regular cleaning company to service all of our cleaning
needs. With the amount of rentals we have, in my opinion, it would be a
good account for you to acquire. I would like to bring a few issues to
your attention and see if these issues can be resolved which will allow us to
work together again for our future rental cleaning needs.
I received a call at 10:15 stating the cleaners were running late and would be
about 15 minutes behind schedule. My boss,
inquiring where the cleaning crew was. I then called your office and was
told by the receptionist that she would find out the status of the crew and
call me right back. I never received a return call. When
your cleaning crew finally arrived, they were 45 minutes late. When Mr.
talked to you or not) he was told “
hour window for the cleaning crew to show up.” I was never notified of a
one hour window during any of our conversations prior to today’s
cleaning. I took notes of our entire conversation and read your
website and had no knowledge of a one hour window.
Second, when scheduling this appointment, I informed you that it was a 1900 sq. ft., 2
bedroom, 2 bath unit. I told you that the appliances, kitchen cupboards,
windows, blinds, showers, tubs, wood floors and mirrors all had to be cleaned
as it is a college rental and we need it cleaned for rental showings.
When the cleaning was completed, Mr.
apparently having already talked to you. He inspected the unit and said
for the amount of time the cleaners were there they did an ok job but it is not
to the extent of cleaning we believed we were going to receive. I told
you in my email of November 4th that if upon arriving your staff
believes the unit is larger than expected, or it looks as if it will take more
time, to just give me a call and we can negotiate a higher rate. I never
received a call stating there was a problem with the size of the unit or that
they believed it would take them longer than expected. We have no problem
paying more, we just need it cleaned to the standards I outlined during our
— The refrigerator was
completely untouched – it still had food in it that had not been discarded and
the inside of the refrigerator was dirty.
— The appliances were not
cleaned at all.
— The master blinds were dirty
and dusty - you could see the dirt just by looking. To the touch
they were definitely not cleaned.
— The other blinds were dirty
— Mirrored doors were cloudy
and smudgy and they were not cleaned very well.
— The shower and shower door
was dirty and the tub had residue left behind.
— The door leading out the
front of the unit and out the back of the unit were filthy.
— The light switch covers were
not cleaned or sanitized.
When quoted for this appointment, I specifically told you the appliances needed to
be cleaned as well as the blinds and the bathrooms. If it was a matter of
your booking times, such as you expected this appointment to last only 2 hours
and the cleaning crew did what they could in the two hours they were there, I
understand why these items were not satisfactory. I tried to avoid a
problem like this such as asking you for a specific bid of services or quote,
so that I could verify in writing what was included in the cleaning so there
wouldn’t be any issues. I also told you that if it was more than
bargained for to call me and we would negotiate a different amount.
How can we resolve this issue? I would like to give
Services an opportunity to resolve this by coming back and cleaning thoroughly.
So the doors, windows, appliances, mirrored doors, showers, tubs, floors, light
switch covers, that everything is clean and sanitized. If that costs us a
little more money, then that can be negotiated. We just want it done
right and we want to establish a future relationship with a cleaning company.
I have faith that
quote I read online, “Whether it’s a small or large space, private residence
or commercial compound,
done. We guarantee the highest quality and ensure true cleanliness.”
I look forward to hearing from you to resolve the above mentioned issues and how
these issues can be resolved.
Executive Assistant to
D&G Residential Builders, Inc.
dba D&G Construction
I've also used
Thanks Girls you did a great job.
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