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Then it was time to install the granite. First they broke one slab and then installed it anyway without telling me. They just patched it up with some epoxy and left. Over the next few days, the break pulled apart further and further, so it was clear it had to be redone. No problem, said
We had bought an older home that needed a lot of updating and improvement, so the job was quite big. Luckily, we were not living in the home during the remodel. However, we stopped by to check the progress at least a couple of times per week and were always impressed that the workers cleaned up after themselves each day and stored their tools even though they knew we weren't living there. Whenever we did see the workers, they were always pleasant and courteous.
About mid-way through the project,
We have now lived in our home for about 3 months. After we moved in we began to notice certain issues and defects and kept a running list of items to be fixed.
We have worked with other contractors on smaller projects at our previous homes before and they always quoted us much lower, but the final bill was much higher and the quality of the work was lacking. We paid
To start with,
This was our first kitchen remodel, so we did not know what to expect. She was knowledgeable and explained the process.
The process takes two weeks to obtain a custom template to fit the counter to our kitchen specs. The team that came in to remove the tile and measure was friendly and professional. They put plastic down so that we could use our kitchen while the fabricated the counters.
In the end - we are impressed - every time there was a snag, they responded right away and took care of it, and they were patient with us.
Great family business, fair prices and honest as the day is long.
My reaction? Estimate was quite expensive, generic, and left me with more questions than answers.
it was useful as the high bid to compare against subsequent bids.
Would I use them again? Not likely."
We started out working with our designer, Yana. She was very helpful and always seemed to be excited about the project, which definitely gave us a feeling that we were in good hands. She first produced several layout options, after which we collaborated to refine one of the designs into the final plan for our space. Because that plan required the removal of a couple of load-bearing walls, Yana arranged for an engineer to provide input on the design. We ended up with something that looks really great. Yana also accompanied us to help pick out granite and backsplash options. Her advice was very helpful to us - trying to pick from hundreds of options can be daunting, but her experience and expertise were immeasurably useful.
Once demolition and construction started, we noticed significant progress every day.
The only negative experience we had during the entire remodeling project was with the appliance company, who I'll review separately. AKD were nothing but the ultimate example of professionalism, expertise, and customer service during this entire process. We're very pleased with the final product and no less satisfied with the steps along the way.
I've attached some before & after photos to show off AKD's work."
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