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San Francisco Sunroom And Patio Articles
Sunroom And Patio reviews in San Francisco
I can only say wonderful things about Emmet's customer service and attention to detail. From day one, he has repeated that his goal is that we are happy with the end result. He balances great service with practicality, expert advice, great craftsmanship and professionalism. He will tell you like it is -- i.e., if we want "that" it will cost $X, but if we want that it will cost $X -- he will not make promises he can't keep just to blow sunshine [in places the sun doesn't shine]. He is exceedingly calm and responsive. He genuinely cares about your project and home.
During the remodel. Emmet's crew was on site every morning at the same time -- I never wondered if or when they were going to show up (like some horror stories about contractors I've heard from friends). From the minute they arrived, they were cheerfully working, worked a full day, and cleaned-up every evening when they left (to minimize the dust as much as possible since we were living in the house). There was a LOT of dust...and I will not
When things didn't go perfectly or we had to talk about expenses (even a few minor disagreements), I was always comfortable approaching Emmet for a discussion and always came away feeling like we had an equitable result. I never felt like Emmet shirked his responsibility and would adjust or "redo" work accordingly. On the flip side, he would explain, to my satisfaction, if something would be an added cost (change order). I did learn to document our agreements and clearly articulate expectations through this process! Emmet would meet us anytime to discuss the progress or address concerns or questions. He was also very tolerant (nice, actually) about my many many lengthy late night emails which included lists of things to do. Emmet responds quickly and comprehensively to all emails and phone calls. One of the true indicators of his commitment is that his level of customer service is the same today as it was during the "sales" process and the beginning of the project. It has never wavered or declined. As you can imagine, he knows us pretty well by now and he has never become lazy about customer service or taken advantage of the good client-business relationship we've developed. Even now that the core part of the project is complete, he still responds quickly to questions we have. It has been an expectation that he unwittingly set for our interactions with other vendors during the remodel. We would compare the service we received from Emmet with the service from other folks. Sadly, there was often no comparison and many other service providers fall short compared to
The most important part - my family now has a beautiful home that I know is sturdy, has great infrastructure, and has been detailed and finished with the utmost attention and care. This is gorgeous quality work by a crew who really knows what they are doing. By the way, we still have lingering projects and
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