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San Francisco Roofing Articles
Roofing reviews in San Francisco
There are three major gripes I have with the individual that came out to my home. I have two roofs, the primary roof on the 3rd floor (tar & gravel) and a foam roof on the second floor.
The first, and most important issue I have with Yorkshire was that the guy giving me an estimate put a hole in my roof. He came with his own ladder that was missing a rubber protector on one of the legs. When he put the ladder down and crawled up to the 3rd floor roof, he gouged out my roof. Granted it was an accident, but when I pointed it out to him he literally said “well, I
had something around that I could use to fix it (not that HE could use to fix it, but that I could use to fix it).
The second issue was that before this guy damaged my property, when I was asking him if the roof could be fixed rather than
completely replaced, which is what he was trying to sell, he kept saying “well, I
out there who can make some light repairs. I’m all for honesty, and if he had been honest I might have considered
using them for a future full replacement (that was before he damaged my roof of course)
I have had to deal with lots of vendors before, but none of them have damaged my property in the process of providing an estimate. On top of all of this, there is issue number three…
I emailed Yorkshire through Angie’s List informing them of my experience. (on a side note I had already communicated with Yorkshire via Angie's List, so I know that method of communication works) Not only did I not receive any response to my email, but I never even got an estimate after sitting down with the guy for over an hour & a half. I consider that unbelievably poor management, accountability and customer service. Had someone actually responded to my email, offered to fix the damage, or even just given me a sincere apology this review may not have made it online. Unfortunately, their approach of brushing it
under the rug and hoping the problem will go away seems to have backfired. Is this how Yorkshire handles issues with the
roofs they install? If I had a roof put in by them and it leaked, would they conveniently ignore my emails then as well? Luckily, I was able to figure all this out before hiring them to do the job.
The only less-than-perfect aspect was, he said he'd clean the gutters (which were very high up, but needed cleaning, especially with respect to some ferns that had managed to get up in there),
he didn't do that part.
The workers were reasonably skilled and took care to both do a good job and clean up during and afterward.
We knew there was some rot damage to the siding which was included in the quote. Once the roof was off, the damage was much more extensive 3-4x the original estimate. They worked with me on the repairs and charged a discounted rate for the extra work. Once it was underway, we found additional minor issues which they included at no extra charge.
The materials and waterproofing approach they took was very high quality -- better than what was quoted by other companies. There was extra work here because of the way my roof is designed -- but
Once the work was complete, I was not happy with the finish on some of the carpentry and painting. This was due to my misunderstanding their intended approach. Yet, they came back out the next day and made it perfect at no charge -- approx 6 more hours work.
All in all a great value and a great experience. Would certainly hire them again.
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