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It took 3 weeks to get the service call completed, at the height of the cold season.
The heater blower ended up failing on 12-21-12, and the house was cold, about 55 degrees F, during those three weeks.
The failures of the service were:
- no call back within the promised one business day deadline from the original call
- scheduling of the service call 10 days after the work order was opened (despite its website and online claims of 24/7 service, the dispatched vendor, EcoSystem, did not schedule a visit until 1-2-13)
- the vendor dispatched, EcoSystems, was a no show on the 1-2-13 scheduled appointment; they did not proactively call to reschedule, I had to do that myself
- the vendor repairman was barely speaking English; he did not check or test the system, and basically just took out the blower engine, with no to little explanations
- the vendor dispatched by
- the repair was finally done on 1-11-13, a full three weeks after the original claim
- I reached out in writing to the CEO of
- I was sent a form letter by the claims department, denying my request
- the next day, I received the warranty renewal invoice for next year
- it goes without saying that I won't renew: home warranties are a sad excuse of a product, and will not get you the service and attention of the vendors they employ
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