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San Diego Veterinarian Articles
Veterinarian reviews in San Diego
I made, with great difficulty, appointments for six of my animals at this facility. I say difficulty because they make it nearly impossible to connect with them on the phone, and only use emails, which they sometimes answer in a timely fashion, and sometimes do not. I waited for the first email for almost a week.
Each initial consultation with one of my animals would have cost $275, so we are talking about an initial outlay for me of $1650. However, I have no issue with that, since I am sure the veterinarian, Dr.
Then, because of health challenges I faced, and a business issue, I had to cancel twice, once many days in advance of their 24 hour cancellation policy, and once 31 hours in advance. At that point, I received a very cool, almost frigid email, in no way acknowledging that I was going to spending $1650 just for initial consultations, let alone what else in the next few months, but instead demanding that if I wanted to bring that particular animal back, I would now have to pay cash well in advance simply to have an appointment scheduled. At this point, I have not, nor did I ever, cancel any other appointments, and have been emailing back and forth for two weeks or longer simply to secure the appointments I have, since it sometimes takes days to hear from these people.
If that had been handled more respectfully, I probably would not have said anything, and would have just paid their demand, but it just rubbed me the wrong way that a client would be treated in such a cavalier fashion. The email really made it sound like I was in grade school and facing detention.
So, I asked them to review the policy, as I was not simply cancelling due to whim, or even an every day issue, which could have been easily dealt with, but for a serious health concern which demanded a surgery, and a vital business issue that could not have been changed. Again, at this point, I simply felt disrespected, and would have settled for some sort of sincere acknowledgement that my business was valuable to this office, that they knew I was not a deadbeat. Frankly, my time is also quite valuable, and I had already invested a great deal of it filling out detailed questionnaires, and, as part of those questionnaires, had written about having volunteered for animal causes and shelters. These people also knew that all my animals were rescues, so they knew that a.) I was a serious animal person, and b.) I am a nice person who is willing to spend thousands to help animals.) The funny thing was that I had already told another friend about this place, and she was also going to make an appointment to come in and bring her pet to see them.
Instead if acknowleging that maybe circumstances are different for different people, and that an unavoidable and last minute surgery, for one thing, might constitute a good enough reason to cancel an appointment, Dr.
I have always gotten along famously with every veterinarian I ever worked with, but I am now realizing that I probably just had a lucky escape with these people. There are plenty of other holistic vets in the area, as is acknowledged by the list they sent me. If you like being valued as a client & treated with respect, I highly recommend you go to one of the following holistic vets instead, which Dr
VCA Acacia Animal Center
I have previously taken this dog to
very professional, helpful, and caring.
I have also previously taken this dog and another dog to
for exams and surgeries. I have always been very pleased with the professionalism and care provided.
Finally, the staff at ”
On Sunday, Christmas Day, we took our cat to AERSD around noon. We spoke with
We repeated this procedure on Sunday, New Years Day. A different crew was on hand. This time we were asked to fill out some registration paperwork and pay a $35 charge for the service, which is what we pay for identical non-emergency service. I had expected to pay more. As with the previous week, we were told that no restraints were needed and that our cat behaved very calmly throughout the administration of the IV hydrating fluid.
AERSD's facility is very clean, modern, and obviously well maintained. It was clear from the service that we received, and from the demeanor of our cat following the IV treatment, that the staff is very gentle, caring, competent, and professional. The zero charge for our Christmas Day visit was a pleasant and unexpected surprise, and the $35 charge for the New Years Day visit was much less than I thought it would be.
While no one -- including us -- wants to make a regular habit of visiting an animal emergency clinic (since that implies that a pet is in distress), we find it reassuring that ”
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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