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The young man came out, looked at the door and fixed nothing. He gave me an estimate and charged me $25. The estimate he gave me ranged from $100-$175 more than any other garage repair places I had called. Let me reiterate, the estimate wasn't for $100-$175, it was that much more than any other garage door repair place I had called. He claimed the entire door and assembly had to be removed and put back on, which would take all day.
The young man was nice, but I consider what he said to be complete
I think what happened was the young man saw we had construction going on, saw a nice (but older) car in the garage, thought we had money to burn (we don't), and decided to soak us. That's the impression that was left. I don't mind paying a reasonable amount for good service, but I was very specific on the phone. I had confirmed several times that the price they quoted included the repair, NOT just an estimate. I knew the problem, what caused it, and what it had taken to fix it. I didn't need someone to come out, look at it, charge me to tell me what I already knew, and try to expand the repair into something that wasn't needed.
If the owner of the business reimburses the unwarranted charge, I could at least chalk the charge up to an over zealous employee. I consider the tactic to be "bait and switch." I delayed writing this review, because I was angry and needed time to calm down to give an accurate and fair review.
lunchtime I used Angie's list to call the a couple of the listed roofers. The first one said they could have someone come look at it
next week to give me an estimate, the second one said they had a policy of charging $225 for someone to come out and that usually they could fix it while they were there. I asked if they had anyone that could come that day because the leak appeared to be on the garage side of the wall shared with the dining room and I was worried about additional damage if I waited. She said she would put a call out and let me know if anyone could come. I got a call at work and on my cell phone saying someone was on the way a little after 4pm. I met him there, he quickly scoped out the situation as described above and fixed it just as it was getting dark. He was professional, fast, explained things well to me, and charged what they had told me. I was thrilled.
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