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San Diego Electrical Articles
Electrical reviews in San Diego
The technician arrived on time but had no idea about Angie's List deal. When he was told that our kitchen light switch was broken, he proceeded to flip on both kitchen light switch. One was broken, as we indicated, but the other light switch operated a light outside the house. We had disassembled the outside light to replace the fixture. Without asking about the lights for the second switch, the technician immediately quoted a price of $100 to repair both lights. When my wife told him that the second switch wasn't broken, he quoted the same $100 to repair one light switch. When my wife asked why it was the same price for one or two light switches, he told her that it was $50 for parts and $50 for labor, not really answering her question. He then showed my wife an invoice and said that this type of job usually costs $600 and that this was a good deal. This was when my wife called me to ask about the details of the Angie's List deal. I spoke with her and then spoke with the technician on the phone. I asked why he was charging us labor when the deal included 1hr of labor for repairs. I also asked why the light switch costs us $50 (I later found the part for $0.78 on Home Depot). The technician informed me that it would take him time to buy the part and that was why he was charging us $50. I told him about the deal we had purchased and that this did not make any sense to me. Feeling that he was trying to rip us off, I told him to leave me his supervisor's number and asked him to leave the house; we would not be needing his services. My wife informed me that after this, he went outside and made a phone call. He returned a few minutes later and offered to fix the light switch and inspect the house without any charge. He proceeded to fix the light switch in 10 mins (he had the right part with him and did not need to go buy it somewhere else) and inspected the house. My wife confirmed that he did go around the house to inspect the outlets and the fuse box outside, however, at this point, we have no faith in his inspection work.
I could understand if the technician was not aware of the deal that I had purchased (although still very unprofessional) and was going to charge us for the work. However, charging us $50 for a part that costs $0.78 and $50 for 10 min of work seems exorbitant. In addition, the fact that he wanted to repair a light switch without confirming that it was broken really made us suspicious about everything he said.
Although the kitchen light switch is fixed, we would definitely not recommend this company to anyone.
Shortly after I had purchased the deal, I received a phone call from the company assuring me that they would send a technician to my house on a Saturday morning between 9 & 11, two days before the appt. I also got an email confirmation from them. On Saturday morning I got a call at 9:30 am telling me that they were running late but would be at my house between 11:30 & noon. Shortly before 2pm I contacted the company and was told that they would not be able to make it out at all. They claimed that the service guy twisted his ankle. So, by this point in time I had spent 5 hours waiting for them. I was told there were other priority customers ahead of me. I find this odd since my appt was made 4 or 5 days in advance.
On Sunday morning I hadn't heard from them so I contact them around 9:30 and was told that they were sending someone out. Then I got a phone call from a technician who told me he hurt his knee (not ankle) and would not be able to make it but that someone would be at my house first thing on Monday morning.
This morning a guy showed up, but
It's now 1:00 PM, they haven't shown up, nor have I received a call letting me know when to expect them. I've called their office twice, and twice got their voice mail - I've left two messages at the office asking for a call back so I can know whether or not to wait any longer, and left a third message on their "emergency number" that I got from their voice mail - at this point I've not received a call back.
So far I've missed nearly a day of work due to their incompetence and lack of respect for my time.
I do NOT recommend this provider.
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