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"I am extremely unimpressed by . Zero effort on their part towards any sort of customer satisfaction. Here's the back story. I'm" an active duty Air Force officer and recently purchased a home in San while moving from Air Force Base, CO to AFB, TX. I negotiated a home warranty during closing and had a home inspection that did not identify any major issues with the gas or water heater. Well, guess what...a slow gas leak developed from the pipes under the home. I contacted the natural gas company who turned the gas off and then immediately contacted my realtor and (who the Mortgage/Title company chose for the warranty). informed me that all necessary repairs would be covered under the warranty and contacted a local plumber to come out to survey the repairs. I took a day off work for the plumber to tell me that I needed a new gas line and possibly a new water heater. Great. Still covered under my policy though. I paid the $169 for the repairs to be started and took another day off work 3 days later for the plumber to complete the repairs. A different plumber from the same company came out on another day (2nd day off work) and identified additional code issues that would arise by installing a new gas water heater (venting, TX specific code issues, all not identified on the home inspection). The plumber recommended going with an electric water heater for cost, especially since I have no other gas appliances. concurred with the recommendation, sent me another work order, informed me of an additional $340 I would have to pay out of pocket for code upgrades, and sent a electrician out to survey (3rd day off work). The electrician provided the quote and told me he would let me know when he could schedule the repair. Fast forward 4 days, going on 3 weeks without hot water, and tells me that they changed their mind and they want to go with the gas water heater. Ok, I think, that's fine. Just as long as I have hot water. Who cares at this point. Then they tell me that I responsible for paying for all code requirements out of pocket, to include installing multiple additional roof vents in my house (i.e. pay for a roofer to come out and cut holes in my new roof). These code requirements were approximately $1500 and were not needed with the installation of the electric water heater, which they had already agreed to install. I only found this out after placing 5 separate phone calls with . One Guard also stated that the reason they went back to gas is that they would not cover the 220V line that they specifically stated on 24 Sep, that they would cover. So after 3 weeks, I am actually farther away from having hot water than I was when I discovered the gas leak. I have to take more time off work to have the plumber come out to survey the area again (under protest from the Plumbing Company because the cost is drastically higher than the electric water heater install). I am shaving every day with water I microwave in a coffee cup. And I'm showering at the base gym. It's just so mind-blowing to me that a company with this much disregard to a customer can still be in business. All I want is common sense and hot water, is that too much to ask ? If you're a realtor, please do not refer ANY BUSINESS to this company. As a home owner, I'm literally better off burning my money to heat my water than working with this company.

-Benjamin S.

"Technician did a pre-season tune up on two A/C systems. The A-coil was leaking on one system. Tech called it in and One Guard approved the replacement. Easy.

-Carol H.

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Local Articles in San Antonio

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

brick house, neighborhood, street

Home Warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key to being satisfied with a home warranty is understanding how they work, what they cover and how much repairs are going to cost you.

brick home on a hill

When building a new home, the terms of the home's warranty and insurance should be perfectly clear.

Home warranties can provide you with peace of mind, but they can also be a headache if you don't do your homework. Understand your home warranty and read it through before you are in the need to use it.

Home warranties are a good option if you're buying a previously lived-in home, provided you understand what you're purchasing. Warranties aren’t designed to act as insurance to protect homeowners from loss.

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in San Antonio


Do not use either of these companies. A Us Air was sent to our house six times by AHS over a three-week
period. Each time the ac continued not to work it took days for them to
come back between each visit. We have now gotten second opinions from two
other companies. A Us Air did inadequate and poor quality work. Sending
three ...More different technicians who all raced to find a fix instead of
taking time to really figure out what was happening to our unit. They gave no
regard that it was 100 degrees plus outside and we had no air for three weeks.
We ended up having to have the entire a/c heating unit both inside and
outside replace by a highly recommended company. This whole affair has been
a nightmare costing us thousands of dollars.
We would never use A US Air or again!
- Mason M.

They send service providers that are not reliable. Someone came and fixed my washer. Came to fix it yesterday and it still is not working. It has been a couple weeks without a washer. He was on the phone four times while working with other customers. He did not give me the best attention I felt I deserved.
- susan K.

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Level 2 – Book 2: Become a Smart Investor

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Level 3 – Book 4: Dealing With Credit Card Debt

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Level 4- Book 7: Protect Yourself for Identity Theft

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Level 6 – Book 16: Investing For Impact Monthly Newsletter Subscription The second product that you can have access to when you join is a monthly business and lifestyle newsletter. To get the newsletter is $29.95 from what you are paid an 80% commission residually. If you are not part of the business you can also purchase the books and the newsletter from the company’s retail store. How Works What you get is digital product in each level. How it works is by finding 4 people willing to pay $18 dollars, then your will earn a commission and move up to the next level. A big advantage of this business model is that you ’t need to personally recruit all the people. The people recruited by your downline will be also added into your matrix. There is also a matching bonus and a few other income that can transform this tiny $18 investment into a residual source of income month after month. Commission Pay-Plan wants this business to create wealth for everyone and have constructed the compensation plan to do this. The compensation plan is exciting and an opportunity that rewards you for selling products/services and for sponsoring other participants who do the same. Although the opportunity is unlimited and the revenue potential HUGE as depicted by the compensation plan but only your skills, hardwork, speed; dedication and commitment will truly determine your results.

However, I cannot say that it’ll be easy. You need to put work into this; you need to recruit people and to teach them how to do the same thing. This is network marketing; you can’t make money without effort, persistence and determination. is the absolute best income generation system with the least amount of risk that the world has ever seen in my opinion. Their Compensation Plan is the most and lucrative income generation system on the planet. Is a Scam? is indeed a place where dreams become a reality. It is the only place where a tiny $18 investment can change your life in a big way. This is NOT A SCAM. It is a legit and real business opportunity. It is not nice to throw mud into a MLM program just because you had no luck with other similar programs in the past. If you are one of those people who believe that all such programs are scams, I won’t try to change your mentality. You can keep your opinion and remain broke while other people are making big money from this kind of MLM opportunities. There are some negative reviews online about , but those who have written them do so simply to advertise their own MLM program which they believe is better than 4 corners. I’ve read a few negative reviews about 4 corners but at the end of those reviews the writer has something else to pitch which then tells me this was nothing else but a marketing strategy. I have research extensively on 4 corners but haven’t come across any law suits against this amazing company. I haven’t come across anyone claiming 4 corners has scam them. I haven’t come across anyone claiming 4 corners refuses to pay commissions or anything like that. is simply Network Marketing at its BEST in my opinion. Make the right decision and JOIN by clicking on this links below http://teamglobalimpact.com/fcjr-pres/?ref= https://www.fourcornersalliancegroup.com/?a=nicoleagha you can also connect with me on Facebook https://www.facebook.com/ .agha

- Nicole A.

My experience with :
When refrigerator stopped cooling, I called AHS. They sent vendor who said compressor and ice maker would need to be ordered - refrigerator was unplugged. Weeks passed - no repair! Can't cancel policy because AHS loses its obligation to pay for current repair. But also can't go without ...More a refrigerator to cool food, insulin, and frozen goods. I had no choice but to purchase an inexpensive refrigerator.
My plan:
Once repair was completed, I canceled policy with AHS. Rather than paying $50/month toward AHS insurance, I've directed my bank to transfer $50/month into a personal Appliance Savings Account ( ). It should be easy to purchase new appliances - large retailers offer 12 to 18 month interest free payments. Am betting it may cost less to buy a new appliance every 6 or so years ($3,600) than to pay AHS's $50/month for 6 years ($3600). Looking forward to NEW appliances, FREE delivery, NO trade service fees, NO headaches, and NO waiting weeks for repairs to be completed.
I feel sorry for the representatives who must respond to AHS's problems. I have to say, they stood up for their company, but they wouldn't wish this ordeal on their grandmother. The vendors hired by AHS were dreadful, and this reflects on AHS's reputation. In the final analysis, AHS must make money, and this requires "finding parts" - no matter how long it takes.
I know AHS was embarrassed about this ordeal, and they never charged any service fees for vendor's incompetence.
- ANN T.

After three visits from plumbers that Landmark assigned, I was told they couldn't do anymore than what had already been done to clear my washing machine's drain line. It was continuing to back up repeatedly.
I hired a different & extremely good plumbing company because the one Landmark provided couldn't fix the problem after ...More three visits. The problem wasn't difficult at all and the company I hired told me the previous company should've known how to handle this issue.
Landmark also told me my home warranty would not cover more extensive investigation into the plumbing issue. (which in effect was not needed at all---it was an extremely remedy)
It was very difficult to get a representative from Landmark on the phone. Two times I called and was put on hold for a very long time.
If Landmark wants to remedy this situation, it would be a good fist step to call and reimburse me for my out of pocket plumbing expense.
- Dean M.

The guy that came out to do the work seemed like he didn't want to talk with anybody or even bother with the unit and Fidelity charged me $50 just for the service fee. I would not recommend them.
- Roberta K.

I've had my home warranty with Landmark for over a year now and I highly recommend this company. I've had to two claims (once over the summer for a plumbing issue, and again on 3/30 for a non-working AC) and have been very satisfied with their customer service. The customer service agents are very friendly and professional, always explain ...More the next steps thoroughly, and answer all my questions. In both instances, Landmark sent quality service providers to my home, and the issues were fixes quickly and efficiently. (The $60 cost indicated is the amount paid monthly for my warranty contract.)
- Nicole P.

When I bought my home, the water heater worked just fine. Three days later it stopped working, and the warranty company is trying to say the repair isn't covered under my warranty because it must have been bad before I bought the home. I tried to explain that as a veteran, the home has to pass a VA inspection before purchasing it. If I pay for ...More the then I want them to cover the cost of repairing my water heater. They only covered 50% of the cost because they said they were doing my real estate broker a favor.
- Fredrick D.

Home Warranty Companies in San Antonio

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A&A Remodeling

San Antonio

Absolute Plumbing

11706 Quailbrook
San Antonio

AK Utilities

310 Morton St

American Home Shield

889 Ridge Lake Blvd

Buyers Protection Group (BPG)

4300 Alexander Drive

Calvert's Electrical Service

3843 Barrington
San Antonio

Choice Home Warranty

1090 King Georges Post Rd

Handyman Plus

11103 San Pedro Suite 102
San Antonio


San Antonio

MoistureFree Warranty

20227 Railroad St

OneGuard Home Warranties

20410 N 19th Ave.

Picture Perfect Remodelers

2810 Warbler Pass
San Antonio

Sunset Electric LLC

4723 Cotton Belt Dr
San Antonio

Surface Link

4200 Lafayette Center Drive


24123 Boerne Stage Rd
San Antonio

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