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San Antonio Home Warranty Articles
Home Warranty reviews in San Antonio
to repair it and it is still working very well.
explanations as to what was wrong. Unfortunately, my policy does not
cover the needed repair as the item had been installed improperly during
manufacture and AHS doesn't cover such items.
I'm surprised at the low ratings given to AHS. I have had them for more than 10 years and have had them respond to repair my clothes dryer, refrigerator ice maker, replace a complete home furnace (paid $400 for a $2800 unit), fix an electrical problem and they have worked on my swimming pool equipment on 3 different occasions. All jobs were done professionally, on time and without any drama. Rock solid in my book. I now have AHS covering my residence and a rental property I own. I wouldn't be without them.
I do not accept their documentation of the record. I highly encourage AHS to start recording conversations as do many other companies for "training and review". This would show that we verified with Summer, the customer service rep that she told us to call our own provider. That we were assured by her that we would be reimbursed and that she promised to call us back in "20 minutes". Our phone remained ready the entire evening and she never called. We confirmed with her that we could schedule our own provider, at least twice on the phone. We did not ask her to keep searching for a provider for us. She never said there were any conditions on that scheduling. We did not choose to call her back because the hold time was well over an hour as we had already done twice that day. It's unfortunate that Summer did not document this in the records correctly. I feel AHS should hold her accountable for what she directed us to do vice holding the customer accountable for acting in good faith and spirit. I sincerely feel AHS should simply reimburse up to the level they already would have provided a service provider anyway in situations like this.
I would grade this company a "C" overall with a "D" for punctuality and "D" for responsiveness. Because they chose an amicable solution to reimburse me after my complaint to Angie's List, I am obligated to grade them with a "B".”
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