If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.
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Local Articles in San Antonio
A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.
Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.
A home warranty, or home service contract, provides service, repair or replacement on a home’s major systems and appliances for a usual term of one year. They've also topped our list of most-complained about categories for three years running.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in San Antonio
to repair it and it is still working very well.
explanations as to what was wrong. Unfortunately, my policy does not
cover the needed repair as the item had been installed improperly during
manufacture and AHS doesn't cover such items.
I'm surprised at the low ratings given to AHS. I have had them for more than 10 years and have had them respond to repair my clothes dryer, refrigerator ice maker, replace a complete home furnace (paid $400 for a $2800 unit), fix an electrical problem and they have worked on my swimming pool equipment on 3 different occasions. All jobs were done professionally, on time and without any drama. Rock solid in my book. I now have AHS covering my residence and a rental property I own. I wouldn't be without them.
I do not accept their documentation of the record. I highly encourage AHS to start recording conversations as do many other companies for "training and review". This would show that we verified with Summer, the customer service rep that she told us to call our own provider. That we were assured by her that we would be reimbursed and that she promised to call us back in "20 minutes". Our phone remained ready the entire evening and she never called. We confirmed with her that we could schedule our own provider, at least twice on the phone. We did not ask her to keep searching for a provider for us. She never said there were any conditions on that scheduling. We did not choose to call her back because the hold time was well over an hour as we had already done twice that day. It's unfortunate that Summer did not document this in the records correctly. I feel AHS should hold her accountable for what she directed us to do vice holding the customer accountable for acting in good faith and spirit. I sincerely feel AHS should simply reimburse up to the level they already would have provided a service provider anyway in situations like this.
I would grade this company a "C" overall with a "D" for punctuality and "D" for responsiveness. Because they chose an amicable solution to reimburse me after my complaint to Angie's List, I am obligated to grade them with a "B".”
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