If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.
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Local Articles in San Antonio
A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.
Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.
A home warranty, or home service contract, provides service, repair or replacement on a home’s major systems and appliances for a usual term of one year. They've also topped our list of most-complained about categories for three years running.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in San Antonio
I paid over $700 for their best policy which included a pre-existing rider. I wanted the peace of mind to know that in case of an emergency I would have a company behind me to help. Ugh, was I stupid. On the 1st day of coverage (07/19/14) I logged on to their website to report a leaky toilet and non-functioning (upstairs) a.c. I stated honestly that both problems started a couple of days before. I received an email 2 days later stating my service requests had been cancelled because the problems began before my policy was in effect. I called their service center to ask about the pre-existing condition rider. I told the Rep that the problems had not happened when I purchased the policy, but days after. By definition, that is pre-existing. She said, "It would only be a pre-existing condition if you didn't know about it." What kind of sense does THAT make? It was at this time I realized that spending the extra money for that rider was a big mistake. I told this Rep. that it was only my toilet that was the problem since our a.c. was working after all. I told her the a.c. breaker had been tripped and once my husband tested it again, we had working a.c. Oh, and it took 3 emails and calls to get reimbursed for the two $69 fees they charged me for the now cancelled service calls.
Almost 1 full month later I requested a service call on what I believed was the upstairs a.c. unit again. I say "believe" because I was awakened early that day when our a.c. unit began and it sounded like it was laboring. I didn't know if it was the upstairs or down, just knew something sounded "not right". After a brief phone-tag with their company I spoke to a different Rep. who stated they would not be sending anyone out to our residence for the problem because they had a note in my account that stated our upstairs unit was broken. I was told I would need to pay for an a.c. repairman to verify it was working prior to this call or give them a repair statement. I was dumb-founded. Not only had I not been told such a limitation was put on my policy, but the manner in which this was reported to me was robotic and rude. I insisted on a service repairman to check our a.c. since I paid for the policy and I wanted someone to come out to see why it was making a noise that was not normal to the usual function of the system. I told her repeatedly that our unit was working, just didn't sound right. This was in the middle of summer. Of course we wouldn't be able to function in San
I received a call immediately from the a.c. company. At least they had good customer service. It was arranged that the service call would be 3 days later (when I was able to take the afternoon off). When the repair team arrived I explained the groaning noise which had happened each day since I had called earlier in the week. They checked the unit and it was at this time we discovered the upstairs unit had stopped working. When, I don't know. They said they would put in an order to get the broken part replaced. I was not told which part was broken. Since this was Friday we had to suffer the whole weekend in 100+ degree So. Texas heat.
I finally called the San
We waited and sweated for several more days. We had to camp in our living and family rooms since it was well over 90 degrees in the upstairs bedrooms this whole time. I finally got a voice mail message from yet another robotic voice stating the repair would not be done. They repeated the same thing about our unit not working since
I finally received the refund check on October 1. Mind you, I had to call them again to find out what was taking so long. The last Rep stated, "It was mailed 9/24. If you don't receive it in 2 weeks, call us back." By this time, nothing they could say would surprise me. Not even saying that the mail from Arizona would take 2 or more weeks to arrive in Texas. So, it took 50 DAYS from the time of that cancelled service call to get my money back!! If anyone is considering this company because of their reputation, I would strongly suggest choosing another company. The response time, the downright rude manner in which I was spoken to and treated (except by Ms.
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