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Home Warranty Companies to Avoid

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F
"Do not use either of these companies. A Us Air was sent to our house six times by AHS over a three-week period. Each time the ac continued not to work it took" days for them to come back between each visit. We have now gotten second opinions from two other companies. A Us Air did inadequate and poor quality work. Sending three different technicians who all raced to find a
fix instead of taking time to really figure out what was happening to our unit. They gave no regard that it was 100 degrees plus outside and we had no air for three weeks. We ended up having to have the entire a/c heating unit both inside and outside replace by a highly recommended company. This whole affair has been a nightmare costing us thousands of dollars. We would never use A US Air or
again!

-Mason M.

C
"They send service providers that are not reliable. Someone came and fixed my washer. Came to fix it yesterday and it still is not working. It has been a couple weeks" without a washer. He was on the phone four times while working with other customers. He did not give me the best attention I felt I deserved.

-susan K.

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Local Articles in San Antonio

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)
Warranty Companies - Home

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in San Antonio

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Rating
About
San Antonio Home Warranty Companies Provider Name Locked
San Antonio Home Warranty Companies Provider Name Locked
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San Antonio Home Warranty Companies Provider Name Locked
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- Nicole A.
D

Rating
My experience with
San Antonio Home Warranty Companies Provider Name Locked
:
When refrigerator stopped cooling, I called AHS. They sent vendor who said compressor and ice maker would need to be ordered - refrigerator was unplugged. Weeks passed - no repair! Can't cancel policy because AHS loses its obligation to pay for current repair. But also can't go without a refrigerator to cool food, insulin, and frozen goods. I had no choice but to purchase an inexpensive refrigerator.
My plan:
Once repair was completed, I canceled policy with AHS. Rather than paying $50/month toward AHS insurance, I've directed my bank to transfer $50/month into a personal Appliance Savings Account (
San Antonio Home Warranty Companies Provider Name Locked
). It should be easy to purchase new appliances - large retailers offer 12 to 18 month interest free payments. Am betting it may cost less to buy a new appliance every 6 or so years ($3,600) than to pay AHS's $50/month for 6 years ($3600). Looking forward to NEW appliances, FREE delivery, NO trade service fees, NO headaches, and NO waiting weeks for repairs to be completed.
I feel sorry for the representatives who must respond to AHS's problems. I have to say, they stood up for their company, but they wouldn't wish this ordeal on their grandmother. The vendors hired by AHS were dreadful, and this reflects on AHS's reputation. In the final analysis, AHS must make money, and this requires "finding parts" - no matter how long it takes.
I know AHS was embarrassed about this ordeal, and they never charged any service fees for vendor's incompetence.
- ANN T.
D

Rating
After three visits from plumbers that Landmark assigned, I was told they couldn't do anymore than what had already been done to clear my washing machine's drain line. It was continuing to back up repeatedly.
I hired a different & extremely good plumbing company because the one Landmark provided couldn't fix the problem after three visits. The problem wasn't difficult at all and the company I hired told me the previous company should've known how to handle this issue.
Landmark also told me my home warranty would not cover more extensive investigation into the plumbing issue. (which in effect was not needed at all---it was an extremely
San Antonio Home Warranty Companies Provider Name Locked
remedy)
It was very difficult to get a representative from Landmark on the phone. Two times I called and was put on hold for a very long time.
If Landmark wants to remedy this situation, it would be a good fist step to call and reimburse me for my out of pocket plumbing expense.
- Dean M.
F

Rating
The guy that came out to do the work seemed like he didn't want to talk with anybody or even bother with the unit and Fidelity charged me $50 just for the service fee. I would not recommend them.
- Roberta K.
A

Rating
I've had my home warranty with Landmark for over a year now and I highly recommend this company. I've had to two claims (once over the summer for a plumbing issue, and again on 3/30 for a non-working AC) and have been very satisfied with their customer service. The customer service agents are very friendly and professional, always explain the next steps thoroughly, and answer all my questions. In both instances, Landmark sent quality service providers to my home, and the issues were fixes quickly and efficiently. (The $60 cost indicated is the amount paid monthly for my warranty contract.)
- Nicole P.
D

Rating
When I bought my home, the water heater worked just fine. Three days later it stopped working, and the warranty company is trying to say the repair isn't covered under my warranty because it must have been bad before I bought the home. I tried to explain that as a veteran, the home has to pass a VA inspection before purchasing it. If I pay for the
San Antonio Home Warranty Companies Provider Name Locked
then I want them to cover the cost of repairing my water heater. They only covered 50% of the cost because they said they were doing my real estate broker a favor.
- Fredrick D.
F

Rating
I called
San Antonio Home Warranty Companies Provider Name Locked
for a repair on two exhaust fans in 2 separate bathrooms. They gave me the name of a contractor who would be contacting me to schedule a repair. After one week when I still hadn't heard from anyone, I called them back and they gave me the name of a different contractor. He called me and we scheduled a visit. He came to the house and found that one of the fans needed to be replaced. It was at that time that he informed me that there would be an additional charge to put in the new fan because they had to make the hole in the ceiling bigger. So in addition to the fee of $70 for the contractor to come out, there was an additional fee of $69 that I had to come up with to replace the fan. It was a rainy day, and the contractor they sent didn't put any protective covers on his shoes. So he tracked dirt, mud and leaves into the house. Anyway, I gave him the go ahead to replace the fan and he did so, leaving smudges all around the fan on the ceiling. He then went to the other bathroom and I told him it was very noisy and doesn't pull any moisture out of the room. He checked it and said the fan was rotating so it was working. I explained to him that while it may be turning, it didn't remove any moisture from the room. He said he would tell
San Antonio Home Warranty Companies Provider Name Locked
and see what they say.
San Antonio Home Warranty Companies Provider Name Locked
called me a short time later to tell me that the exhaust fan isn't supposed to take moisture out of the room. Really??? So, as far as they were concerned, it was working. After much back and forth, they agreed to send another contractor out. When this guy pulled the fan from the ceiling, it was found that the builder of our home placed an exhaust fan right in front of a 2X6 thereby not venting and not working. (As I stated in the beginning!) A short time later, I received a call from
San Antonio Home Warranty Companies Provider Name Locked
saying they couldn't cover a builder defect. My issues with
San Antonio Home Warranty Companies Provider Name Locked
are 1) telling me exhaust fans are not meant to remove moisture from the air, which is a flat-out lie, and 2) that I would have to pay an additional fee of $69 for the installation. I guess because we didn't opt for the "
San Antonio Home Warranty Companies Provider Name Locked
" plan, that type of thing was not covered. We pay over $750 a year for the
San Antonio Home Warranty Companies Provider Name Locked
Plan and drilling a bigger hole in the ceiling isn't covered? Wow!
- Keith H.
A

Rating
San Antonio Home Warranty Companies Provider Name Locked
was great once I contacted them directly. I completed their form on their website and waited for the call from Enterprise but that call did not come. I contacted AHS by phone. Their rep helped me completely and advised their contractors had up to 24 hours to reply. BUT AHS said they would contact the contractor again on my behalf. The contractor called at noon the following day. The contractors were polite and professional. they even showed me how to get the AC working until they could return with the part. AHS paid their bill and I was responsible for a $125 deductible. This was not really a problem, but the contractor called me the following week asking what was the item I needed to get repaired. I told them their people had already come out. So they were replying to my original voice mail and whomever picked it up did not realize the work had been done a week earlier. Not a very timely reply--but thankfully that was not an issue since AHS had gotten the contractor out here a week earlier.
- Greg M.

Home Warranty Companies in San Antonio

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

A&A Remodeling

San Antonio

AK Utilities

310 Morton St
Richmond

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

Buyers Protection Group (BPG)

4300 Alexander Drive

Calvert's Electrical Service

3843 Barrington
San Antonio

Choice Home Warranty

1090 King Georges Post Rd

Handyman Plus

11103 San Pedro Suite 102
San Antonio

Picture Perfect Remodelers

2810 Warbler Pass
San Antonio

Surface Link

4200 Lafayette Center Drive

ZEUS PLUMBING, INC.

24123 Boerne Stage Rd
San Antonio

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