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Home Warranty Companies to Avoid

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Top Rated Home Warranty Companies

9

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F
"I called
for a repair on two exhaust fans in 2 separate bathrooms. They gave me the name of a contractor who would be contacting me to schedule" a repair. After one week when I still hadn't heard from anyone, I called them back and they gave me the name of a different contractor. He called me and we scheduled a visit. He came to the house and found that one of the fans needed to be replaced. It was at that time that he informed me that there would be an additional charge to put in the new fan because they had to make the hole in the ceiling bigger. So in addition to the fee of $70 for the contractor to come out, there was an additional fee of $69 that I had to come up with to replace the fan. It was a rainy day, and the contractor they sent didn't put any protective covers on his shoes. So he tracked dirt, mud and leaves into the house. Anyway, I gave him the go ahead to replace the fan and he did so, leaving smudges all around the fan on the ceiling. He then went to the other bathroom and I told him it was very noisy and doesn't pull any moisture out of the room. He checked it and said the fan was rotating so it was working. I explained to him that while it may be turning, it didn't remove any moisture from the room. He said he would tell
and see what they say.
called me a short time later to tell me that the exhaust fan isn't supposed to take moisture out of the room. Really??? So, as far as they were concerned, it was working. After much back and forth, they agreed to send another contractor out. When this guy pulled the fan from the ceiling, it was found that the builder of our home placed an exhaust fan right in front of a 2X6 thereby not venting and not working. (As I stated in the beginning!) A short time later, I received a call from
saying they couldn't cover a builder defect. My issues with
are 1) telling me exhaust fans are not meant to remove moisture from the air, which is a flat-out lie, and 2) that I would have to pay an additional fee of $69 for the installation. I guess because we didn't opt for the "
" plan, that type of thing was not covered. We pay over $750 a year for the
Plan and drilling a bigger hole in the ceiling isn't covered? Wow!

-Keith H.

A
"
was great once I contacted them directly. I completed their form on their website and waited for the call from Enterprise but that call" did not come. I contacted AHS by phone. Their rep helped me completely and advised their contractors had up to 24 hours to reply. BUT AHS said they would contact the contractor again on my behalf. The contractor called at noon the following day. The contractors were polite and professional. they even showed me how to get the AC working until they could return with the part. AHS paid their bill and I was responsible for a $125 deductible. This was not really a problem, but the contractor called me the following week asking what was the item I needed to get repaired. I told them their people had already come out. So they were replying to my original voice mail and whomever picked it up did not realize the work had been done a week earlier. Not a very timely reply--but thankfully that was not an issue since AHS had gotten the contractor out here a week earlier.

-Greg M.

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Local Articles in San Antonio

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in San Antonio

A

Rating
They have always done a good job. I have used them for several years now. I like that I am charged a flat fee to have a technician come out. Scheduling an appointment is prompt and they are professional. I can report the service needs online or over the phone. I normally get someone out here within 2-4 days.
- Kathy B.
A

Rating
My experiene has always been good. I have had no issues with them. I feel like I am getting a really good deal with them. It is easy to work with them. They let me know the company and their phone number that are coming out. They are usually able to get someone to come out pretty quickly, as well.
- Evelyn B.
A

Rating
Called
San Antonio Home Warranty Companies Provider Name Locked
to cancel my policy, talked to
San Antonio Home Warranty Companies Provider Name Locked
and the was appalled at the service, she immediately had another plumber contact me and I told him I had the parts ordered overnight, said ,to contact him f I had any problem. I recommend
San Antonio Home Warranty Companies Provider Name Locked
and consider the disconnect my fault. When service is not provides contact
San Antonio Home Warranty Companies Provider Name Locked
and they will make it right.!
- Ronald S.
N

Rating
I had pre-paid a home warranty for 3 years for over $1,600. I was told that I could cancel the policy at any point with $50 cancellation fee. The service provided by this company was awful. They denied every claim that I submitted and when I decided to cancel the contract with 1/2 time remaining, I was expecting to receive at least 1/3 of the pre-paid amount. Instead, they deducted all denied claims for which I had already paid a fee and ended up with $200 refund. I had changed from AHS to Choice to save money and at the end, it cost me much more. Not only I lost money, but all the time and effort spent dealing with this company.
- Maria R.
A

Rating
We were very pleased with the services. I was reluctant at first in obtaining a Home Warranty but after researching and reading their reviews I purchased it not only for our home but for our rental properties. The 1-800 customer service representative, both times that we had to call were very pleasant to work with and we did not feel rushed. ...More /> In addition, the account representative,
San Antonio Home Warranty Companies Provider Name Locked
, when we initially purchased was very well versed on the product and explained everything in detail. We have recommended One Guard to our family and friends. We know that stuff breaks and we are so happy that we chose One Guard to protect our homes.
- Aurelia S.
A

Rating
We called in the problem into One Guard whom called in the work order to one of their AC contractors. It happen to be Cooling and Heating of San
San Antonio Home Warranty Companies Provider Name Locked
. The first actual call was on a weekend of 30 Aug 14 when when my AC went out at which time I already knew and was told that the contractor would call me as soon as possible on Monday 1 Oct 14. I understand that since I did not have a medical situation or elderly people that it would not warrant an emergency weekend call. The contractor did contact me and make arrangements to to visit my home 2 Oct 14 when I could be available. Two technicians came out and diagnosed my problem with my unit in less then 30 minutes. Then they took the time to add Freon and try to patch the existing unit as well as blow the drip pipe so that we could get some AC unit approval of a new unit could be obtained and hardware procured and installed. The temporary fix did actually work which we were grateful for in 100 degree weather in Texas. The contractor wrote the report and I was called on 8 Oct 14 by One guard with the approval. The contractor also on 8 Oct 14 to make arrangements to come out to install the new equipment. The equipment was installed and we were cool and running well for a week. Unfortunately we had a small glich with cap and the contractor quickly came out to fix the cap in one day when I call them directly as directed by One Guard. The One Guard Account Executive for San
San Antonio Home Warranty Companies Provider Name Locked
saw that I had to call back the contractor for the glich and made sure that we had a follow up call. We have had no problems with the system since then. As a matter of fact the system is more efficient then my old system.
- Myrna F.
A

Rating
We’ve been using them for around 8-9 years. They are great and the service eventually pays off. They technicians they send have been great. We are happy with them and I can’t imagine anyone does any better. We would recommend them.
- Samantha M.
B

Rating
The service was great. I like that they send someone out promptly. I found in Houston if you have an older home where things may go wrong more frequently they do not want to renew the contract with the customer which I did not like.
- Annette R.

All Home Warranty Companies in San Antonio

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

A&A Remodeling

1135 Morales

AK Utilities

310 Morton St
Richmond

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

Buyers Protection Group (BPG)

4300 Alexander Drive

Calvert's Electrical Service

3843 Barrington
San Antonio

Choice Home Warranty

1090 King Georges Post Rd

Handyman Plus

11103 San Pedro Suite 102
San Antonio

ZEUS PLUMBING, INC.

24123 Boerne Stage Rd
San Antonio

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