When building a new home, the terms of the home's warranty and insurance should be perfectly clear.
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Local Articles in San Antonio
Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in San Antonio
period. Each time the ac continued not to work it took days for them to
come back between each visit. We have now gotten second opinions from two
other companies. A Us Air did inadequate and poor quality work. Sending
three ...MoreRead more of this review different technicians who all raced to find a fix instead of
taking time to really figure out what was happening to our unit. They gave no
regard that it was 100 degrees plus outside and we had no air for three weeks.
We ended up having to have the entire a/c heating unit both inside and
outside replace by a highly recommended company. This whole affair has been
a nightmare costing us thousands of dollars.
We would never use A US Air or again!
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When refrigerator stopped cooling, I called AHS. They sent vendor who said compressor and ice maker would need to be ordered - refrigerator was unplugged. Weeks passed - no repair! Can't cancel policy because AHS loses its obligation to pay for current repair. But also can't go without ...MoreRead more of this review a refrigerator to cool food, insulin, and frozen goods. I had no choice but to purchase an inexpensive refrigerator.
Once repair was completed, I canceled policy with AHS. Rather than paying $50/month toward AHS insurance, I've directed my bank to transfer $50/month into a personal Appliance Savings Account ( ). It should be easy to purchase new appliances - large retailers offer 12 to 18 month interest free payments. Am betting it may cost less to buy a new appliance every 6 or so years ($3,600) than to pay AHS's $50/month for 6 years ($3600). Looking forward to NEW appliances, FREE delivery, NO trade service fees, NO headaches, and NO waiting weeks for repairs to be completed.
I feel sorry for the representatives who must respond to AHS's problems. I have to say, they stood up for their company, but they wouldn't wish this ordeal on their grandmother. The vendors hired by AHS were dreadful, and this reflects on AHS's reputation. In the final analysis, AHS must make money, and this requires "finding parts" - no matter how long it takes.
I know AHS was embarrassed about this ordeal, and they never charged any service fees for vendor's incompetence.
I hired a different & extremely good plumbing company because the one Landmark provided couldn't fix the problem after ...MoreRead more of this review three visits. The problem wasn't difficult at all and the company I hired told me the previous company should've known how to handle this issue.
Landmark also told me my home warranty would not cover more extensive investigation into the plumbing issue. (which in effect was not needed at all---it was an extremely remedy)
It was very difficult to get a representative from Landmark on the phone. Two times I called and was put on hold for a very long time.
If Landmark wants to remedy this situation, it would be a good fist step to call and reimburse me for my out of pocket plumbing expense.
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