San Antonio Lumber Stores

"Errors were made by the representative on the first estimate, so a second estimate was issued. I was told that the installers were trained by the window manufacturer, but all actions did not reflect that. Tear out was satisfactory. Windows were installed with a larger than expected gap in the opening. When asked what was going ...more to be done about that, the installers were not sure how they were going to cover that. The installer spent time on the phone getting instructions on what should be done, before they could answer my question. The windows were finished out and did look acceptable. Mortar was used to seal the windows on the exterior, and now 9 months later is separating from the window. Have followed up with the installer to come remediate the situation so no moisture will leak in.

did correct the damaged windows and the installer has come out to correct installation of the patio door (leaking in the mortar and mortar in the weep holes). It is recommeneded not to go with the cheapest bid unless you are sure about the installation."

"When I can't find something, I go to them and see what they can do about my problems. My son's bed came with 4 slats. It's a queen size bed and the slats didn't fit by almost half an inch. I went over to and had one of their people pick out some wood for me. We cut them to the size that they needed to be, came home, and put them ...more in his bed. Now he has 6 slats in his bed. They are the proper size and they don't fall out anymore. It doesn't matter what I go over to the store for, they always have very helpful people that take care of my needs. It is a very good company. Their price was very reasonable, but I don't remember how much I spent. I have never bought anything from them that I didn't feel comfortable with the cost of it. They have very good sales people that are attentive to the customers. Sometimes I have to wait for them because they are working with somebody else. I understand that and I wouldn't hold it against them. There is no doubt that I would use them in the future."