"I am new to gas fireplaces so it was very important that I find a vendor who not only sold gas log kits but installed them as well. I contacted
(the owner) was able to answer all of my questions ...more over the phone. He then suggested I call his wife (
) and setup an appointment to visit their showroom in
TX. Thankfully, I did not have to make a trip to
emailed me pictures of potential gas log sets and I emailed her my fireplace dimensions. A couple emails later, she ordered the perfect gas logs kit.
The next challenge was scheduling an installation date around my difficult work schedule. They were very flexible and accommodating,
work very well as a team. I met
when he came to install the gas logs. He was prompt, friendly yet professional, informative and fast. When the installation was completed, he cleaned what little mess he made then walked me through lighting the gas fireplace. I think he noticed some trepidation on my part because he encouraged me to call him when I decide to use the fireplace for the first time and he would walk me through it, again.
Luckily, I have had numerous opportunities to use my fireplace and equally or more compliments on how real it looks, not to mention questions on how it works etc. and because
shared his knowledge I am able to do the same. "
Rated Review by Marc M.
"I cannot say enough great things about this company and it's primarily due to their technician
. We recently added a large outdoor gas fire pit and a vent free fireplace to our backyard.
...more to run the gas lines to both. In addition to doing great work,
had a number of suggestions that improved the function and appearance of the fire pit that were well-received by the mason building the pit. Based on the great service he provided,
has been my go to plumbing company for all related work. On this particular visit
was replacing 2 faulty parts on the fireplace unit. While I don't believe
normally does this type of work,
was kind enough to complete the work after some troubleshooting and determining the problem was with the unit itself and not the gas line. He spoke with the fireplace company on my behalf when I called in the warranty repair and performed all of their recommended troubleshooting steps before they sent the replacement parts. The valve replacement was not an easy repair (I watched him do it) but the fireplace is working perfectly now. I have also used
for an a/c repair and as well as some plumbing work on a broken toilet and their other technicians are all professional and do great work as well. I highly recommend this company! "
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Angie's List In The Press
San Antonio Gas Fireplaces Reviews
"I left a message with
saying that I needed chimney inspected and that I was looking at fire logs as well. They called back the next day and setup an appointment for the chimney inspection and cleaning for that same week.
was really good about explaining everything and he had a brochure of gas logs as requested ...more - he came back 2 days after I decided I wanted the gas logs to install them. Gas logs work and look great! Will definitely use
to inspect our fireplace/chimney, as there were some notations on the "Buyers' Inspection Report" (when we purchased the house a few months ago) that the fireplace may need sealing in some areas. Just prior to our appointed time, Mr.
called to let me know he ...more was running ahead of schedule, and asked permission to come a little early. He was prompt, professional, and polite. Mr.
read our "Buyers' Inspection Report" and did a visual exam of the area noted on the report. He gave an honest opinion that the fireplace/chimney was in very good, clean condition, and that no work was needed. He adjusted the gas logs and flame, educated me on proper use of the fireplace, and made recommendations for future maintenance and cleaning. Mr.
is a former fire-fighter, and he has over 20 years experience with fireplace/chimney maintenance and cleaning. I will definitely call on Mr.
in future years for our fireplace inspections & cleanings, and I would highly recommend him to others."
"Arrived late, but did extra work that I originally had not requested; i.e., installing gas fireplace equipment and logs. Logs were in my car
, he carried them in for me. Was very careful about getting soot/dirt on my carpet. Cleaned up everything before leaving. Told me I wouldn't need to see him again for 5-8 years because ...more the gas logs don't produce much soot. Friendly and polite. Sweep is $85, extra was for the gas logs."
"I was very impressed by his courtesy and professionalism. He made sure
the surrounding area was protected and was very conscientious about
cleaning up. He made sure I knew about the Angie's list discount. A
really great experience and this will be the only business I use for any
future fireplace and gas log services ...more as well as purchasing parts or
equipment. Highly recommended. "
concerning a problem with the gas logs in our fireplace.
and two gentlemen were punctual and professional when they arrived at my home. As they started to service my fireplace they determined that there was actually a gas leak from the line into the fireplace that could not be fixed with a ...more routine cleaning and service. The leak would have to be attended to by a licensed plumber. They asked if I wanted to continue with the service, I declined. They were very considerate, cleaned up what they had started and even recommended a few plumbers who might be able to assist, all at no charge to me. I will definitely contact them in the future for service. "
"Prompt, professional service. The technician was very knowledgeable of fireplaces. Recommendations were made for proper placement of gas logs. Verification that the fireplace and chimney were clean and safe was provided. Reasonable prices.