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Salt Lake City Window Installers Reviews
We had just installed new windows throughout the house and needed new window sills. He assured me he could do this and had just done it in his own home so I trusted him to run with it. I wish I could attach photos of the final work. Joints do not meet up, they did not sand before they painted and they dropped paint all over the hardwood floors and carpet. They also caused considerable NEW damage to the walls surrounding the windows. We know it is new damage because we had patched and sanded every wall in the house in preparation for paint. We can not believe they would consider their work done, let alone acceptable.
The mailbox turned out fine - nothing special. The electrical work in the garage was sub-par and again very lazy work.
Overall, they are lazy, have no pride in their work and lack attention to any sort of detail. I'm beyond perplexed as to why they have so many positive reviews. Because the job was so poorly done, I saw no reason to even bring any of it up with them. I wanted them out of our house and will never recommend or work with them again.
If you are thinking of hiring these folks and you can somehow get ahold of me, I'm happy to send pictures of their finished work. It will send you running.
Not doing the custom work is fine -- we would've chosen a different company a month ago. However, promising that the work is available, pestering a potential customer with many phone calls to set up an estimate, confirming the estimate appointment, but then not showing up and not calling because -- the morning of the scheduled estimate -- the workers discovered that the requested work is not something they do, is unacceptable.
I called one week later and they said that one window had come in but they were still waiting of the second one. We scheduled the install for the following week on Thursday. The roof replacement was scheduled to start on Monday the week after the glass was scheduled. On the day of the scheduled installation they called me and said they only had one window and wanted to know if I wanted them to come and install it or wait until the next one arrived. Then they said that it looked like their quote didn't include the price of the second window. I had the owner call me. He admitted that they messed up the bid. We agreed that I would pay half of the price of the other window which put the bill at $1400.00. This was way over the other bids I got. The only reason I agreed is that I could not possibly have another vendor build and install the glass before the roofers started the following week.
He also said he would get the window from the manufacturer and install it next Tuesday morning. This was one day after the roofing project was to start. However, on Tuesday morning, when no one arrived to install the window, I called them again. They said they didn't have the glass yet but they would call as soon as it came in. The next day I called and they said the manufacturer had made it wrong and had to make it again. And there were more delays and excuses. I delayed the roofers as long as I could and we finally installed the glass just moments before the roofers had to finish around the light (nearly two weeks late). I say "we" because I spent 3 hours helping them do the install.
The quality of the glass is good. The quality of the work could have been better. They never came back and cleaned the glass sealant that oozed from the seams and they never came back and put a trim piece in, which the owner said they would do the following day.
The lesson I learned is make sure your bid is very detailed. In this case it should have included the number, dimensions, and installation details covered by the bid."
The email is as follows: 10-13-2011 Rich, You responded to the email below (PREVIOUS EMAIL SENT OCTOBER 4 ASKING WHEN THE WORK WOULD BE DONE) late on the 5th 0f October saying you would call us October 6. You did no tcall. I have left a message on your VM with no response. You called today, October 13, 2011, accusing us of holding up finishing the job. We have been waiting for 3 weeks to have remainder of the job completed. We cannot sit by while you accuse us of holding things up. We tried to work with you to get things done. Your workers have not been the most conscientious. Your business ethic is not been helpful. It is always you blaming us because we do not accept damages that are incurred by your workers. We want the quality job as was promised when we signed the contract. We also want the quality of our home respected and the work reflect such. It is less than quality unless we point things out like areas not caulked, scratches on the glass and frames, “cans” needed over recessed lights, etc. Right now we have drafts coming from the window sills in our dining room and living rooms that you and your installers said the “air would be the insulation.” It was not! You said insulating was not in the contract when I asked for it to be put in the bedroom windows. The solution now is ugly calking which will now be on my inside walls- on wallpaper in one room, and woodwork in two rooms!!! All could have been avoided if you and your help listened and did the job right from the beginning. Perhaps insulating big gaps was not in the contract, but installing quality windows and d*** quality work as well as guaranteeing the work is implicit. If that means insulating large areas of “air”, then insulating as needed is in the contract. The downstairs windows all have drafts coming from the window itself in the area of the center of the slider. Caulk can’t fix that so what do you suggest? My old windows on the first floor had no drafts at all and were sealed much better than these new ones. Regrettably, with trying to work with you and get this completed with quality, we paid you $15, 000.00 on September 15, 2011 of the contracted $19,330.00. You requested so you “could pay for the windows and other things”. We acted in good faith. That same meeting, we developed the “punch list” of things in the contract not done. You acted surprised when we told you about all the work not completed. We showed you where caulking was missed and caulking had receded. You also noted a lot of caulk on some of the window frames. You still have not given us the report from Lone Pine’s initial testing. I now have it as I contacted them on my own about testing. I was told that they couldn’t pass the testing unless we took care of the CO leak from the hot water heater. If not speaking with them, we would not have known we had a dangerous leak as you did not communicate anything to us. We remedied that situation replaced the hot water heaters. In addition, there are things in the report which could have saved us all time and energy. For example, you did not tell your insulator about recessed lights needing Cans. I had several meetings about it with insulator after his people started “sealing” the lights (afire hazard) and blowing in insulation without the cans. He came and saw they were NOT type I.C. The building inspector verified this. You knew this requirement was in the Lone Pine’s report. Had we not been on top of it, because we had an inspection when we bought this home, we were aware this needed done. You were not having them do this! Only. This is an example of a potential hazardous shortcut and cutting corners, which has been the theme of this whole experience. You are accusing us of holding things up. We still have not been able to leave with trying to work with your people who are calling and coming last minute. You also said that I am preventing your carpenter, from doing the finishing work on the damaged woodwork! We scheduled an appointment with your carpenter to come to assess the job of repairing the damage to the patio double doorway early October. He said he would have to remove the entire woodwork including the plantation shutters to get to the damaged woodwork. A very massive job and one for an expert in plantation shutter woodwork, etc. It was suggested that he might get a thin piece of wood to cover over the damaged woodwork. He took the measurements and he said he could get a piece of cabinet “veneer” to repair the doorway. He scheduled to do the work on Oct 4. He did not show up that day and did not call. Instead the next day he called and asked if it would be OK to come in an hour. I said fine. Over 2 hours later he came. Again, working with you to get this done, I cancelled an appointment. His “veneer” turned out to be pegboard material used in workshops and for the back of furniture. It shreds when cut. I told him this is not what we were told he was going to use. I consulted a painter who said that paint does not hold up well on this kind of surface, that is why they use it for peg boards and the back of furniture. You tell me he is a great cabinet person. We did not see that from what he wanted to put in place of more appropriate material on our custom woodwork. Your newest “carpenter” called today saying you told him to contact me and to use another kind of “wood”. . I told him we are leaving tomorrow for Mesquite and it would have to wait till we got back. On September 16, the day after we paid you and we made the “punch list”,
I would definitely recommend "
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