Salt Lake City Window Treatment Services

in Salt Lake City, UT

Window Treatment Reviews in Salt Lake City

D

Rating
It was more complicated than I thought. I don't know how to put down the rating for the quality because the shutter itself has good quality but it was not made it right for our windows. As always, I shall start with the good things when doing a review as I do it at job. Here are the good things about the company:
1). Responsive and punctual on all phone calls and appointments. The sale person, the installation workers and
at the office all were responsive.
2). The quality of the shutters are very good ( even though they are not customized right to our windows). The paint is smooth. ( I did wish the paint didn't have the solvent smell though. )
3). They did response to my complaint that the center rail of the window panel was shown between the 1st louver and 2nd louver of the bottom half of the shutter.
said that they could only move one or two louvers down. And according to her measurement, moving divider down one-louver, the center divider rail of the shutter should cover the center rail of the window panel. She asked me if that was okay. I said that what I want is the center rail of the window panel is covered by the center divider rail of the shutter, if moving the divider one-louver down could do it, that's fine. They did take the shutters back and adjusted the louvers.

Now comes to the part that has been bothering me and made the shutter installation project a nightmare :
================================================================================
1). I estimated that two visits should finish the job. First visit to do the measurements. 2nd visit to install the shutter. However, so far, six home-visits ( below as in my calendar) and the problem is not resolved ( let alone the phone calls). Since both my husband and I are working full-time, this project has put a big time-and-energy
on us.
from
Shutters: measurement
scheduled March 13, 2014 from 1:00 PM to 2:00 PM
installation: Couldn't install the shutters as scheduled because the frame was not made right.
scheduled April 2, 2014 from 9:00 AM to 10:00 AM
installation: one shutter panel in the kitchen had run-off paint. All the shutter panels upstairs were showing the center rails of the window panel.
scheduled April 8, 2014 from 12:00 PM to 3:00 PM
: Scheduled to put the kitchen panel back and found out they brought the wrong panel.
also came to check the centail rail alignment issue.
scheduled April 11, 2014 from 9:00 AM to 10:00 AM
shutters: install the shutters adjusted to resolve the center rail alignment issue.
scheduled April 30, 2014 from 2:00 PM to 4:00 PM
:
visited to check the unresolved center rail issue.
scheduled May 5, 2014 from 12:00 PM to 1:00 PM
2). Even after moving the center rail one-louver down, the center rail of the shutter still doesn't cover the center rail of the window panel ( as the existing shutters of our other half of the windows do. When I get more time, I can upload the pictures of existing shutters and the new shutters. ) I told them that I was annoyed by seeing the center rail behind the shutters. I have engineer background. I can understand that once they made the shutters, it's hard to modify now since the initial design wasn't right.
Today, I got the notice from
and
that "if you want to change it again, you need to pay the alteration fee $50 per panel. " Well, I don't feel they could make it right now as they have made mistakes four times already. I asked if I can return the shutters that show the center rail behind. They won't refund me to hire other company to do it. When talking to the owner, he mentioned that the company wanted to pursue legal action on me if I don't pay them. The owner said he will come with
to check the shutters next week. I will pay the check and move on. I don't have the energy to deal with them anymore. Guess I got to swallow the price of my mistake of hiring a wrong company and move on. Life is too short to spend time like this.
If I get some time and enough energy later, I'll hire different company to re-do the shutters upstairs. With more experience on shutters, I can ask them to put into the contract that the center rail of window panel shouldn't be seen behind the shutters, just as old existing shutters in our house.

- Haiyan C.
A

Rating
Excellent job. The estimator provided detailed information about manufacture, installation, and performance. The installers were timely and professional. One small piece was left off and was provided promptly. I have no complaints.
I received a quote from another leading provider and was offered a lower price, but received no information about manufacture and was offered no samples.
- Robert L.

Salt Lake City Window Treatment Articles

Window Treatment reviews in Salt Lake City

A

Rating
I really liked that they came when they said. I didn't have to wait a long time after I called. The blinds took about three weeks after they had said it would only take two. The quality of the Levolor blinds was very good. The man that installed them did a good job. I didn't have all of the parts that I needed and he was very flexible. I was very pleased with him.
- Mark F.
B

Rating
Salt Lake City Window Treatment Experts Provider Name Locked
, the estimator, showed up on time and was polite and professional. He didn't bring any samples so I couldn't judge the quality of their product. their price was very competitive and if that were my main criteria I probably would have selected them. I got the feeling they're honest. However, I chose another shutter company because they provided a better estimate with lots of details and explanation about materials, fabrication, and installation.
- Robert L.
A

Rating
I made a call for a bid because of an ad I saw on KUTV.
Salt Lake City Window Treatment Experts Provider Name Locked
came to our home within a day or two, and was very professional. Her price seemed reasonable, her samples were of high quality and other comments on Angie's List were positive, so we went ahead with the project.
Salt Lake City Window Treatment Experts Provider Name Locked
returned a second time to measure with a person from their shop, and they made very detailed measurements. Installation was made about two weeks later. The installers were very detailed, and worked to make sure each and every window was installed perfectly. One window was measured incorrectly, and they were unable to install, however they put up temporary blinds and returned a week later to complete the installation. We are completely pleased with the results, and highly recommend this company!
- Richard L.
A

Rating
We already have natural wood floors and just wanted white shutters, they have many different shades of off-white to choose from. They have a special paint/varnish that provides the smoothest finish you could imagine. Very easy to wipe and dust. There was some paint mix up at the plant and our shutters did not exactly match some of the frames. While we couldn't get a proper rematch of the frame to shutter color they promptly removed all the shutters and frames and repainted everything to our satisfaction. The initial manufacturing turn-around time was about 2 weeks, and 1 week for the repaint. After the re-install we noticed 2 small cracks in the window sills of 2 small windows. They are being replaced. While the price is significant, and we have had some challenges getting everything just right, we still feel the quality and service is excellent. We chose the Clear View option and are very pleased, it's well worth the extra cost. Be aware that if you put a shutter on a smaller window you will
Salt Lake City Window Treatment Experts Provider Name Locked
some of the window light due to the shutters framing, even with the clear view option. It makes sense, but being new to buying shutters we were not made aware of this. You will also have to leave enough room for the shutter to clear furniture or plants, that is if you want to open them fully. The sales rep helped us with deciding the best way for the shutters to open. I was concerned they would let too much light in the bedroom as in the past I have used light blocking drapery liners. Well we have to crack the shutters to let light in so we can see where the door is and our bedroom walls are white. They are extremely effecting at blocking light and for insulation too. This is an investment but we are confident we will only be doing this once.
- m a F.
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All Window Treatment Experts in Salt Lake City, UT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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