"Roof installed 4 years ago. Has developed a leak. 4 calls to them and cannot get them to answer messages or come out to look at problem. Would not put any faith in "Full TEN (10) Year Warranty Against Leaks". Warranty not much good if they ...more aren't going to honor it. "
Rated Review by Joseph A.
"They did a very thourough job, even working on some areas I didn't ask them to address. I felt they went beyond the scope of work I asked them to perform.
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Angie's List In The Press
Salt Lake City Roofing Contractors Reviews
"Purchased a Roof Maintenance Package for $149 as the "Big Deal" on Angie's List from this vendor. It was VERY HARD to schedule an appointment with them -- they don't answer their phone and they want to tell YOU when they will do the work rather than work with your schedule. (Apparently, despite Salt Lake City being in their service ...more area, they will only service this area once a week or less). FINALLY had a date and time (2.5 months after I contacted them), then they never showed up. Called
repeatedly and left messages, attempted to contact using the Email on the receipt but it was invalid. Never responded to messages sent via Angie's List system. The folks at Angie's List were very understanding and are refunding my money, but now I've wasted 2.5 months, not to mention the day I took off from work to wait for these clowns.
I am puzzled how they could have any positive reviews given my experience.
I would stay far, far away from this vendor. Shame on Angie's List for allowing them a "Big Deal". "
"All went well - of course, only have had the roof for 2 days but the process went well and the roof looks great. There was a delay from the original installation date due to not enough shingles being available. On the new installation date, the workers arrived on time and the job was completed in one day. Clean up was fast and complete - found a few ...more nails. I'm pleased and glad to have this new roof. "
"They came promptly to do the inspection and give us a quote. They began the work as scheduled and kept us informed about the progress as the work was done. When completed, everything was cleaned up. The bill amount was the same as the quote. We would use them again.
came next day after my call right in time and took a look what a problem is and gave us his recommendation to contact a chimney professional. He was very detailed and honest. In a future if I have a problem with my roof I will definitely hire him.
"Pros- These guys outbid several other providers. They showed up on time and worked two days straight to complete the job.
was responsive and very nice, indicating our satisfaction was his only aim.
Cons- The cleanup was sub-par. They broke drywall in our garage to our attic. They broke a glass table on our patio. They did ...more not fully remove previous tile cement from house. New gutters were needed- despite being told we could tie in the old ones we had, and the actual cost of new gutters was 4 times the estimate given.
After discussing our concerns, the foreman originally argued back and wasn't cooperative until speaking to
, the owner. They willingly covered the cost of the broken table, but the drywall is still broken and after multiple promises that they would come out to fix it, we have yet to see them or hear from them. They came back out to do additional cleanup as well, which was just one guy picking up larger chunks by hand. He missed dozens of nails, screws, wood and tile that I spent the following weekend picking up.
always made us feel confident that things would be resolved, but it appears he was more concerned about a good Angie's List review than anything else. After the bills were paid it seemed as if the remaining concerns were forgotten and sadly it's
to this less than favorable review. All in all, the roof looks good, they were quick, price quoted wasn't exceeded, but the service and professionalism from the crew left us disappointed and with minor fixes to be done ourselves. "
"My house is over 100 years old and still had the original roof plus three layers of shingles. It was not leaking or in need to immediate repair, so I took my time in looking at various roofers and doing my homework. I got five bids and ultimately went with
because the owner,
, was helpful in answering ...more all of my questions up front and the bid was competitive. I also chose to go with
for gutter installation because this lowered the overall price of the roof plus gutters.
There were some problems up front with setting everything up. I had to request to have the bid sent over multiple times so I could set up an appointment. The actual project went two weeks over schedule (it was a large job) despite my request to have this finished in the allotted time frame due to my travel outside of the country after that time. (They finished the job while I was in Haiti). However, I had read the reviews on Angie's list where several people had had similar problems, so I was aware up front what some of the problems may be, and I was willing to deal with this due to the positive reviews on the actual work.
If I were to do it again, I would still hire
, but I would not have them install my gutters, I would plan on more time than quoted, and I would be very diligent about making sure the work crew cleaned up after themselves, and prep the property myself before they started.
- The roof looks really nice
- The owner has been responsive to fixing problems (see below)
- the price was competitive
- The gutters have had major problems. After they were installed, they have leaked on at least four occasions.
was always quick to send someone out to fix the problem, but each time the problem occurred at the same gutter joints. Finally, several months ago someone finally came out and replaced several sections of gutters. Also, one of the downspouts was installed crooked. This was fixed upon my request.
- The crew was not very careful with my property. There were nails left all over the property including the driveway, after the roof was completed and the work was done. I actually had a visitor pop their tire after driving over the driveway the day after they finished. I also still finding pieces of shingles in my yard. I also completed a new patio last summer and rather than
down a tarp or protective covering over the patio for the rip off, the crew did nothing. As a result there are several stains on my patio.
"Once effort started, it went well. Fortress coordinated with chimney repairs being done at the same time. There was some damage during the process to the rain gutter system, which they subsequently addressed in a timely manner. I would have rather had them thoroughly inspect all work when finished, where it would have been apparent that the gutter system ...more needed to be fixed. "
"I don't think there's much more to say, frankly. I was not surprised that he suggested a new roof, but I told him I didn't think it necessary. His observation of problems was acute, but I think inaccurate.
(I think I have written this evaluation before, so I was surprised to hear the telephone message that you wanted my evaluation.) ...more />
I want to add that I dislike having work done here by persons who travel great distances from their site to get here. The gasoline expenditure is too much!
, the home base of this contractor, is quite far. But a local roofer wanted $500 to make the repair; I couldn't pass up the offer! "