Salt Lake City Jewelry Stores

in Salt Lake City, UT

Jewelry Reviews in Salt Lake City

A

Rating
I was told by another jewerly shop that the ring could not be sized down by two sizes because it would change the shape of the ring too much and that the inlaid stones might pop out due to so much change. However I read the great reviews on Angie's List for
and decided to give them a try. The owner assured me that they could indeed size the ring with no difficulty, which they did. Due to an error on my part (not on the part of
!), I had to return for a slight adjustment. I insisted on paying them for the additional work, but they would not accept any additional money, even though the additional work was my fault! I was very pleased with their workmanship and service and would definitely use them again.
- Joan S.
F

Rating
I filed a claim with the better business bureau
it took them two years to respond. and their response is as follows:
We tried working out the complaint by
, but he was never promised a certified diamond, he was shown the diamond at the time of the purchase, and
never promised to have the diamond certified. We have no explanation for all his false accusations. We finally told him to take it to court and have a judge sort it, because we will not give him a refund, for what he believes he was sold or told.
Sincerely,
Tsortanidis
Manager-

My response to this is as follows:
I
never asked or demanded a refund from
or anyone at the store. I only said I wanted a refund in my complaint filed with the BBB. I don't want anything but what we agreed to and there was no attempt made on their behalf to work it out. In fact I was just ignored and my calls were never returned and when I would go into the store I just got the run around or more empty promises. I was never told by anyone to take them to court and let a Judge decide. I did stipulate at the time of purchase that I wouldn't buy a diamond that wasn't certified and was then assured by
that the diamond would be sent out to be certified and that the certification would come back confirming his evaluation of the diamonds cut, color, and clarity. He even went as far as to negotiate the type of certification that he was willing to do (EGL vs.
). Insisting that the diamond would only reach the standards he had claimed if it was certified by the EGL with their somewhat looser standards. I never knew there was a difference until that was explained to me by
. The certification was never done and when I asked
to do so after the ring was assembled
said it would be next to impossible and dangerous to remove the diamond from the ring now that the diamond had been set. This also was a lie; I have taken the ring to two other jewelers to confirm
’s statement to be false. From the start
has done nothing but lie to me and misrepresent themselves and what I was paying for. They made me pay up-front for a custom ring and my only assurance was their supposed 100% satisfaction guarantee, hand shake and personal word of the owner. But these days that just isn’t enough. Buyer beware these guys are scumbags; it took them over 2 years to even respond to my complaint.
An example of one of
outright
: A month or so after
described to me the problems with the removal of the diamond for the purpose of certification I made a return visit where
tried to get me to upgrade the already installed diamond to a nicer one, one in which I would be happier with but at a substantial increase in cost. I guess the diamond is a lot easier to remove if
I would spend more money.
I define
as a scumbag because when first confronted with the issue of there being no certification accompanying the ring and me asking where is the certification?
said “I said I could get the diamond certified I didn’t say that I would”.


- Scott A.

Salt Lake City Jewelry Articles

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All Designer Jewelry in Salt Lake City, UT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

9th &9th jewelers

872e. 900s.
Salt Lake City, UT

A BEAD ABOVE JEWELRY

7000 Old Highway 40 Unit 3
Heber City, UT

A J GEMS & COLLECTIBLES

10461 S 2275 W
South Jordan, UT

AAA JEWELERS & LOANS INC

601 S STATE ST
Salt Lake City, UT

AARON BEESLEY GOLD SMITH CO

PO BOX 150052
Ogden, UT

AARON'S JEWELRY

5718 S 1900 W
Roy, UT

ALL ABOUT TIME

2987 Danish Brook Cir
Salt Lake City, UT

ANTOINETTE'S ANTIQUE JEWELRY

239 E 300 S
Salt Lake City, UT

ANYTHING BEADED

238 E 1640 N
Pleasant Grove, UT

ARECO WATCH & CLOCK REPAIR

846 W 2600 N
Clearfield, UT

ARI DIAMONDS

814 W 1425 N
Layton, UT

ASHTON COLE

192 E 12300 S
Draper, UT

B GREEN & CO

918 ABSAROKA CT
Draper, UT

BADALI JEWLERY

320 W 1550 N
Ogden, UT

BANGERTER JEWELERS

476 N 900 W
American Fork, UT

Bart Russon Jewelers

3225 E 3300 S
Salt Lake City, UT

BEAD FAIRY

10450 S STATE ST
Sandy, UT

BEADED PUMA

1227 E 3300 S
Salt Lake City, UT

BEAUTIFUL OPTIONS USA LLC

230 W 500 S
Salt Lake City, UT

BLACK MOUNTAIN GEMSTONE JWLRY

230 S 500 W
Salt Lake City, UT

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