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"Salesperson promised 3 Mbps, but tech who installed it told us that's impossible and 1 Mbps would be
because we were too far from the" nearest hub. For use required by the university the speeds were insufficient. Even YouTube watching was choppy. We did speed tests ourselves. The
was 0.5 mbps for downloads and much slower for uploads. Cancelled the service immediately and went with an alternate Internet provider. Took a couple months to work out charges for the router, but that has now been resolved too (AT&T sent a refund check). I believe this is a failure of information flow within AT&T and its affiliates. The call center personnel are tasked with selling something that the infrastructure does not permit, but they do not seem to have that information. It was rare in our interaction with AT&T for anyone we spoke with to have immediate access to the entire service history.

-Kristopher M.

"I was paying $73 a month for home phone and internet. They then raised the price to $76 this month and when I called they said I should've been paying $93 after" my promotion. The phone service is fine, but half of the time, the internet doesn't even work right. They tried to get me to sign up for UVerse TV too but they got rid of Fox News so I'd have to pay $137 a month to include that station with the other channels. They are going to be send a technician out to today look at my internet problems. They said if it was my fault, they'd have to charge me, but if it was their fault, there wouldn't be any charge, so we'll see how it goes.

-Jim M.

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Local Articles in Salt Lake City

More than half of American households (52 percent) either don't have a landline or have one and rarely use it. (Photo by Hugh Vandivier)

Do you still need your landline phone?

Home phones are in a period of transition, with traditional landlines being replaced by mobile phones or voice over IP services. But is it really time to ditch your landline, or should you stay connected?

Illustration by William V. Cigliano
Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Angie's List member Ray Lattof says he's often frustrated with charges from his phone provider. (Photo by Chantal Lawrie)
Internet Service, TV Service - Cable, TV Service - Satellite, Phone Service - Cellular, Phone Service - Landline

TV, cable, phone and Internet services consistently rank as some of Angie's List most complained about categories - here are five tips to beat poor customer service.

Angie's List
Alarms, Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring, TV Repair, TV Service - Cable, TV Service - Satellite

Whether you have cable TV, satellite TV, a landline phone or cell phone, you can save money by negotiating with your current provider or shopping around for another.

Angie's List
Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring

It's a common dilemma for today's parents: should i get my child a cell phone? Here are some tips to help you decide.

Angie's Answers


Landline Phone Service reviews in Salt Lake City


Their prices just continue to rise non-stop while the quality of the cable service continues to decline. I get a lot of interruptions and a lot of break in service -- and the service has gotten worse over the past 6 months to a year. I just got a $37 increase. They don't have enough customer service reps -- everything is automated when I call in. The last time I tried to call, the system wasn't recognizing the prompts. I had a twenty minute wait when I called in. As big as they are, the quality of their reps are terrible. They have canned responses for everything you say -- and you can tell. It comes across as insincere. When I did get through, I got cut off twice. The biggest issue was that I called last month about my bill, and they made a commitment to lower my bill to where I was happy with it. They guaranteed me it'd be under a certain amount. When I called today to follow up, the rep couldn't find any record of my last conversation; they said they couldn't get it down to the previous person's promise.
- larry S.

I have generally been quite happy with Charter. The only serious problem I have had was a weak signal that made HD a bit dodgy, and occasional Internet issues. They fixed this with a line booster a couple of years ago, and I have had very few problems since. I am happy with my service. However, I want to drop back to a lower tier of TV service, not because I am unhappy with Charter, but because I don't watch enough movies to justify paying for the channels. I spend far more time on the Internet, and have only watched a handful of movies in several years. My biggest gripe is that I would like to be able to downgrade online, or through my TV. (You can UPgrade this way easily. I guess they don't want to encourage downgrading, which is understandable.)
- Allen W.

Their phone system works great, and other than bundling products I never use, I like it fine and would give them an "A" in all categories. The Internet is another story. There's nothing in particular that stands out, it is just a lot of little things that add up to a feeling that the only part of you they care about is your wallet, and they care too much about that. Responsiveness is spotty, call center knowledge is a bit worse, the system has these big surges in responsiveness, the wireless modem they sold me is prone to having its signal jammed by just about anything but they tell me that using any equipment other than their own will cancel the contract. The biggest problem is a constant need to upsell me to faster and better products and services. I've done that a couple of times and the experience has never been good. Their billing service is prompt about picking up the additional charges and is courteous but that is where the good news ends. There is nothing particularly bad about the rest of the service, but I don't earn a lot of money and I would expect better service for the roughly $90 I am paying for any other service. About the only thing going for
Salt Lake City Long Distance Phone Companies Provider Name Locked
is that their only real competitor in the Twin Cities for residential internet is Comcast, which is awful in all regards.

- Paul O.

Geoff did a great job. My house is older with a lot of old wiring, and it wasn't immediately obvious how to accomplish the task. He took the time to figure it out and made sure everything worked properly before he left.
- Michael K.

I have been using
Salt Lake City Long Distance Phone Companies Provider Name Locked
for our home phone for about 4 years now. The service is excellent. The only cost was the initial $150 to buy the unit, which plugs into our router and serves as a phone and answering machine. The call quality is very good. I only have two complaints: 1.) When we purchased the
Salt Lake City Long Distance Phone Companies Provider Name Locked
, we paid a small fee (I think it was about $25) to have a cell phone number (that we had been using as a home phone) ported over to the
Salt Lake City Long Distance Phone Companies Provider Name Locked
. That was never done. 2.) The "scout" unit that allowed us to have a second phone in another room quit working after about 3 years. But even so, I am very happy with the service, which doesn't cost me a dime after the initial purchase!
- Dayne I.

The installer arrived on time and was very helpful, and stayed later even though it was a Friday to be sure everything was set-up correctly. The installer was great. The service works well, although it goes down about once every other month and I need to de-power the main FIOS box and reboot. Comcast went down about once a year. When I reboot, it comes right up. I can't say for certain it's the FIOS box, it could be something in the router on my end.
Salt Lake City Long Distance Phone Companies Provider Name Locked
sometimes offer deals online when I log it, but when I try to take advantage of it (e.g., $5 upgrade in speed for one year) it never works, and I call up
Salt Lake City Long Distance Phone Companies Provider Name Locked
on the phone and they say, "oh, this special won't work for you because you don't have triple play", or something similar.
- Steven A.

The new service is no less expensive than the old service because of AT&T "bundling" policies. In essence, all plans end up costing the same and it would actually cost me MORE for Internet and TV if I opted to remove my land line. I would not use AT&T if I could help it, but I have a
Salt Lake City Long Distance Phone Companies Provider Name Locked
and need to be able to
Salt Lake City Long Distance Phone Companies Provider Name Locked
phone calls -- AT&T is the only provider that can still do this (for a fee, of course).
Most of the phone reps (with a few exceptions) are incompetent, and all of them lie outrageously -- this is NOT an ethical company and once your name is on a contract, all they care about is getting paid whether their service work as promised or not. Prior to AT&T I used Vonage for phone and DirecTV for TV and Internet. Never had a problem or a bill in excess of $100.
- Marianne E.

I was recommended by a friend who was using their service, they are local and provide personalized service, which I like. I am not technology savvy and it helped that they send their tech out for the set up. I have been with them since summer 2013 and satisfied with the service and their promptness to take care, if I have a concern.
- July J.

All Long Distance Phone Companies in Salt Lake City, UT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!


210 W 500 S
Salt Lake City


244 W 400 S
Salt Lake City

A-1 Discount Home Improvement inc.

Post Office box 2207

Alliance Telecom Corp

7582 Las Vegas Blvd


21540 Prairie St Unit E


2153 S 700 E
Salt Lake City

Certified Fire Inspections

3140 South 460 West


1350 E Miller Ave
Salt Lake City

Comcast Salt Lake City

350 S Main St
Salt Lake City

DHI Communications

Postal Box 2207


Salt Lake City




Salt Lake City

iDish Dish Network Authorized Retailer

5202 w Douglas Corrigan way
Salt Lake City

InnovativeAir LLC

212 E Crossroads Blvd PMB 434
Saratoga Springs


Salt Lake City

Marcor Technologies Inc

2807 Yosemite Dr




4322 Harding Pike, STE 417

Ooma Inc

1840 Embarcadero Rd


359 S Main St

The Computer Guyz

2612 Larch Ln


624 N 300 W
Salt Lake City


3950 S 500 W
Salt Lake City


491 W 5300 S
Salt Lake City

Wasatch Communications

8552 S. 6465 W.
West Jordan

Wiring Connection

19 E 1200 N

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