Salt Lake City Chimney Sweeps

in Salt Lake City, UT

Chimney Sweeping Reviews in Salt Lake City

F

Rating
I paid Angie's List directly for the "Big Deal". I was eventually contacted by the contractor who inspected my chimneys and gave me an estimate. I signed electronically for services and
never responded. Called and left messages, sent emails, etc. Heard the company went out of business. Where is my money?
- Richard F.
F

Rating
Did not contact me after I paid Angie's List "deals" for it. I don't know if it is Angie's list's fault or the fault of the company. Angie's list did refund me my money, however, for this "deal."
- D. K.

Salt Lake City Chimney Sweeping Articles

Chimney Sweeping reviews in Salt Lake City

C

Rating
We did not use this provider because 1) we had a negative experience scheduling a quote. Providers shouldn't offer discounts on Angie's List and then act harried and put out when someone calls to redeem. 2) Their price was $1000 more than the quote we received elsewhere. This was a waste of the $99 I spent on their "offer".
- Allisen M.
A

Rating
Very well. He arrived on time and performed job in timely and efficient manner. Very helpful in answering questions.
- Barbara C.
F

Rating
They were nice and professional enough during the cleaning and inspection. They seemed to have a nice lady working in their office who helped keep things organized and she was pretty on top of it. Unfortunately that is where our positive experience ended.
First of all, after the chimney cleaning, we have not been able to light a fire in our fireplace. It seems like the chimney is clogged up somehow. Maybe the flu is stuck shut? The fire never catches -- just smolders and fills the house with smoke. NOT GOOD.
When they originally (during the September cleaning/inspection) gave us a bid of ~$600 for repairing the bricks/mortar on our chimney, we told them we wanted to get the work done (the damage can be seen from the street) but needed to save up the money first. We called in November and contracted with them to complete this work, and paid half of the money as a deposit. The second half was to be paid on completion.
We also explained the problems with lighting a fire but asked them to take a look at it when they came out to do the repair. They agreed.
The first appointment we had, they were very late and then called to explain that they had gotten backed up with work and could not make it to our house that day. They rescheduled for the next Saturday and promised to put us as the first appointment of the day.
Saturday, later in the day, they called to say that the snow on the roof made for dangerous conditions and they would put us on the next Saturday.
The next Saturday, it had snowed again so I emailed them and said that we didn't want to wait around the house if they were going to have the same problem with snow on the roof and it didn't seem safe so could we just go ahead and cancel? I didn't get any response until I sent a follow-up email a few days later. His response was, "Well I didn't call or email because it seemed like you understood the weather conditions." I did, but a little communication would have helped us know how to plan our day. AGAIN. By this point, we were sort of annoyed with blocking out time to be home and them not showing up or canceling ahead of time.
Since then we have heard nothing. Their nice office lady seems to be gone. No one calls back. (don't bother leaving a voicemail -- they aren't returned.)
We have emailed and called multiple times. Today, their phone seems to have been disconnected. We have paid nearly $300 in deposit and are trying to figure out how to get a refund. (We did not pay that through Angie's List -- only the first coupon.)
We are more than willing to resolve this with them, but fear they are gone, gone, gone.
BEWARE.
- Malissa M.
F

Rating
The day before they were scheduled to come and do the repair,
Salt Lake City Chimney Sweeps Provider Name Locked
called and said his service truck was in the shop and he couldn't make it. I could not take time off work to be here for the work to be done after that time, and told him I did not want the work to be done in the winter because concrete does not do well in the cold. He agreed to refund my $192.50, and as soon as spring hit, he would come back and do the job. He left me a voice mail that they would mail me a check for that amount. After 2 weeks I e-mailed them and called them asking where my refund was. No response. I have e-mailed them twice and called them 3 times demanding my refund. They have just blown me off. Their business phone is a recording saying what services they provide and you have to leave a message with your name and phone # because they are away from their desk. THIS IS A CONSUMER WARNING. IF YOU ARE THINKING OF USING
Salt Lake City Chimney Sweeps Provider Name Locked
, PLEASE RECONSIDER. THEY RIPPED ME OFF. MY ONLY RECOARSE IS TO MAKE THIS COMPLAINT AND FILE IN SMALL CLAIMS COURT.
Salt Lake City Chimney Sweeps Provider Name Locked
&
Salt Lake City Chimney Sweeps Provider Name Locked
West Valley,
Salt Lake City Chimney Sweeps Provider Name Locked



- Doris D.
A

Rating
Salt Lake City Chimney Sweeps Provider Name Locked
answered my call and scheduled a visit to clean both chimneys. He arrived on time and assessed both chimneys which both desperately needed to be cleaned. He cleaned both on the spot with his heavy duty vacuum and showed me the mess that came from both cleans. He used many blankets to ensure that there was no mess. We built a fire that evening and had none of the issues of smoke that was previously happening. One of the fireboxes needed to be rebuilt so he scheduled to do that a week later. He again showed up on time. It was a complicated rebuilt and he took two needed days to complete the project that both my husband and I are very happy with.
Salt Lake City Chimney Sweeps Provider Name Locked
is professional, straightforward, and we enjoyed working with him.
- Vanessa R.
F

Rating
I purchased this coupon because I do not know when the last time the chimney in my home was used. I was pregnant and thought I'd be able to complete a bunch of tasks while on leave. I made my appointment for 4 wks after my baby was born. I soon realized this was unrealistic. I called UPC to cancel my appointment for September & reschedule for November. I then realized I would have to have someone to help me watch the baby while services were being provided. I cancelled one day in November for another. As November approached I realized it was still too hard to try and get this done so I cancelled and rescheduled in December. Each cancellation gave the company ample of time to fill the appointment time.
Yesterday was the date the appointment was scheduled. I recieved an email reminder for 3:05. My husband and I both arranged to be at home for this appointment so one of us could tend to the baby. At 3:20 we had no one at our house and had not heard from anyone. I called UPS and was suprised to get an answer. I spoke with
Salt Lake City Chimney Sweeps Provider Name Locked
and informed her no one was at our house. She said she would call the person and have them call us. We received a call back at 3:40 that my husband took. We were informed that due to the weather they were not doing any services and it would have to be rescheduled. We were very frustrated that UPS had made the decision to not provide services that morning and no phone call was made to inform us and we sat around waiting for 40 minutes. Knowing that its a lot for us now to schedule things and our chimney being cleaned was not a high priority I called and emailed stating we were not interested in rescheduling and would like a refund.
Here is the email string:
My email:
Salt Lake City Chimney Sweeps Provider Name Locked
, I would like to get a refund on the coupon I purchased through Angie's list. With a new baby and now having to take time off work for this I will not be able to. Please let me know how to proceed with the refund. Ronica
Salt Lake City Chimney Sweeps Provider Name Locked

Their response:
Wow really you rescheduled on us 3 difrent times and due too snow we could not make it out but it was OK when you rescheduled on us those 3 times when we could have scheduled other people in those spots
My Response:
Salt Lake City Chimney Sweeps Provider Name Locked
, Your running a business and should expect your clients to reschedule. Had I known a new baby would take up so much of my time I would not have purchased your coupon. I provided adequate amount of time for you to reschedule each appointment I canceled. As far as your customer service, it's probably the worst I've experienced from an Angie List company. I find it hard to get ahold of your company. Out if the several times I've tried calling to get a live person I've reached you on the phone twice. Good thing you have email or I wouldn't be able to reach you most times. And may I say, email is nice and convenient but it's not a way to run a business for an in person type service. I wasn't going to say anything until I just received your below response. Again, your not very good with your customer service. In addition, a phone call the day of the appointment to let us know you wouldn't be able to complete the job and reschedule would have been nice and good customer service. And having a way to schedule appointment besides through your website would be nice as well as it's difficult trying to find the scheduling on your website. It seems by my experience and additional comments I've now read on Angie's a List, your company needs to work on your customer service. With realizing how life changing having a baby is and trying to get thing done, along with the difficulty communicating with you company and your less than satisfying customer service I would appreciate a refund. Thank you,
Ronica
Their response:
First of all I'm the owner my name is
Salt Lake City Chimney Sweeps Provider Name Locked
I the one that sent the email and as far as rescheduling the appointment the day of service we tried doing jobs but we don't control the weather so this would have been done a long time ago but you rescheduled with us and we can't help the snow fell I'm sure you did not want us on your roof and then fall due to unsafe conditions and as far as your refund go through Angie's list not us I just think that it is crazy we had to reschedule due to unsafe conditions and you rescheduled with us 3 times and the minute we do you get mad at our co. And cancel think about that
I do not wish to continue communicating with the company as it seems they jump to conclusions and have difficulty with feedback as you will see from other reviews of this company.

- Ronica S.
A

Rating
Put temporary insulation (no charge) in area that had not been cemented in place when fireplace was installed. Reviewed fireplace operation since we had never had one before. Pointed out that there was evidence that there had been raccoons inside the chimney at some point and that we might consider putting a cap on the chimney (as many neighbors had done) to prevent this in the future. We decided to do this because our neighbors had just dealt with this problem.
The actual cost of the chimney cleaning and inspection was $129. Because we added the chimney cap it was a bit more.
Salt Lake City Chimney Sweeps Provider Name Locked
could not have been more professional and prompt. He came within 2 days at a busy time of year. Gave us a report of his inspection with some suggestions for future repair of chimney. There was absolutely no pressure to do more work than had been
requested.

- Elizabeth A.
A

Rating
My house is 90 years old, and after recenly buying it and remodeling it, I needed some input on my fireplaces. These guys came out and gave a great and thorough inspection so I know where to go next. Unfortunately I have to save up to make some more repairs, but if I had started to use the fire places as-is, I could have had a dangerous situation, OR a lot of black smoke in my house!
- R P.
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All Chimney Sweeps in Salt Lake City, UT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Clean Sweep Chimney Cleaning

PO Box 26331
Salt Lake City, UT

AAA LONDON CHIMNEY SWEEP

3936 Olive Dunn Dr
Salt Lake City, UT

Aardvacc Air Duct Cleaning Specialists

1279 S Emery St
Salt Lake City, UT

AB RICHARDS PROFESSIONALS

846 CASA NEGRA AVE
Midvale, UT

ABSORBTION PROFFESIONAL CLG

119 W 5000 S
Ogden, UT

Air Care furnace & duct cleaning

8331 s. Grambling way
Sandy, UT

Air Duct Cleaners, Inc.

549 Stringham Ave
Salt Lake City, UT

Alpine Washing Service

125 W 500 S
Provo, UT

CHIM-CHIMENY SWEEP INC

363 E 3300 S
Salt Lake City, UT

Clean Green Carpet Cleaning Inc.

8415 S 700 W
Sandy, UT

CLEAN SWEAP

Lehi, UT

Do It Right Handyman

Kaysville, UT

Firebrick Chimney

39 W. Truman Ave.
Salt Lake City, UT

JR.Lane and company

5741 S 800 W
Salt Lake City, UT

Kearsley True Value Hdw

520 S State St
Clearfield, UT

MIGHTY DUCT MIGHTY STEAM

12563 South 1450 West
Riverton, UT

Sierra Chimney Sweeps

2005 W 4100 S
Salt Lake City, UT

Soot & Cinders Chimney Sweep

2646 N 1575 E
Layton, UT

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