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Cell Phone Companies to Avoid

195

Top Rated Cell Phone Companies

8

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Over 249 reviews for
Salt Lake City Cell Phone Companies from people just like you.

F
"Feb 27, 15 I took my Galaxy s4 to the
on Coliseum Crossing. After inspecting my phone,
the store manager determined" by phone was dead as a result of the
Update which occurred the day before. Since my prepaid phone was under warranty, a replacement phone was order and scheduled to ship overnight at my cost of $20.00. Well on Feb 28, I called and spoke with
since my phone did not arrive. She originally said she could not find the order and asked me to hold the line. Fifteen minute later, she said the order was found and would arrive on Monday. At that point, inquired about my $20.00 overnight shipping cost that was paid on the 2/27. She said,
said you can pick it up since the phone had not shipped and was still in the warehouse. On Monday 3/2 I called again, and asked for the manager, but I was informed by
they were all in meetings.
said they would call me back. Well minutes later,
said she was informed to handle the situation since they were in meetings After investigating the matter
said my order appears to be stuck in a PENDING status, so someone from OPS contact me before noon the Tues 3/3. Needless to say, no one from that department called me, so I call back and again ask for the Manager this time I spoke with
who said my order was stuck in a PENDING status and was escalated to OPS. I informed him that I am a healthcare professional in need of my phone for On-Call purposes, and I would speak with him once I arrive at the store. I told him I reside in Williamsburg which is a 40 drive to his store and when I arrive i wanted my refund for overnight shipping. When I arrive at the
store I was informed that
was at lunch, so I said fine I will wait. Minutes later
arrived and again informed me of the pending status of my phone, and after seeing how upset I was he offered me a different phone until my phone arrive,
drove to Suffolk for pickup this phone which I was truly grateful to have but I was not comparable to the phone that I had. Sunday 3/8 I call again now
,
and
all were off that day, so I was informed that someone would look into my refund status for shipping get back with me. Some did leave a message on my phone that day stating the refund was approved for 20.00; however, they never mentioned my Galaxy. I am very disappointed in the way
treats their Prepaid Customer, and I would appreciate a followup call. I simply want my Galaxy back.

-regina R.

F
"My contract with
was supposed to be up in May. Originally, I wanted to upgrade early and they said not available to me at the time and offered"
program to get a new phone early. So, I got a phone from my friend with no data, because I wanted the cheapest phone possible until my time ran out. They informed me my subscription was up in August, but I thought it should be up in May. They said that May is when I am able to get an upgrade. I asked "Why is it like that?" They said it was because I got a new service plan and it extends a year. My bill was cut bill in half, but
never explained that it would extend the plan a year. I went into the store 2 times and I was on the chat line 4 times. NO help, all 4 chats were cut and paste word for word including exclamation points.

-Robin F.

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Cell Phone Service reviews in Salt Lake City

A

Rating
After moving to Arizona I signed up for a special with 5 GBs of data every month at 4G Lte speed! Been great so far and theygave me an additional 10 GBs free as well as allowing unused data to roll over! Not bad!
- Leon B.
D

Rating
Installation was approximately October 2015. Fiber OPtics only installed to the street service coming into the house is copper. Thecnician stated that wouldn't be a problem. Technician left without completing the service. RE: remotes were not set up, and we later determined the speed of service didn't change from standard to fiber optics. The net result was the tv menu took several seconds to load and occassionally timed out/stalled in the middle of a show. recording is intermittent too.
A few week later I stopped by the store to see an example of how the service should function. Sales associaed confirmed there were issues with our installation and sent another technician out . The technician proceeded to install in a different manner. Left with the speeds still the same.
We continue to receive service that is no way resembles fiber optics. I called technical support to discuss and they said they didn't see any issues. Speed tests have always supported that fiber optics was not meeting expectations (or even half the speed).
02/25 I stopped in the store to cancel my TV service and was going to keep the internet and ask for help. Sales Associate Cancelled tv Service and said that no monies paid for future services woiuld be refunded even if it was bad service. I determined it was good business cancel all services and look for a more responsive and professional service.
Salt Lake City Cell Phone Companies Provider Name Locked
still owes me for monthly prepayment.
- Laurie A.
F

Rating
I was notified that they are no longer going to going to be carrying the wireless prepaid services through
Salt Lake City Cell Phone Companies Provider Name Locked
, and I was told that we need to switch to the wireless carrier of our choice. I was given 3 weeks to switch to another carrier, and I was informed that I would have to use the balance of the prepaid phone or the minutes would be forfeited. My issue is that the phone is my Aunt's, who is currently out of country, and there would be no way that $80 worth of minutes would be used within 21 days. After being bounced around several customer service agents, I was given the run around that I was unable to speak with them, not a manager. It's very frustrating that I was unable to talk to someone that would understand the issue of in no way being able to use all of these minutes within a short period of time. What I am seeking would be a credit for some of the money that I have for the prepaid for the talk minutes. I just think that is a lot of talk time to ask any customer to use within a 3 week period.

This is a very poor business practice and it is very frustrating that customer needs/money is not being considered within this scenario.
- Torey T.
A

Rating
Their rates are phenomenally low, they use AT&T's network so they offer great coverage and even better service because it is not AT&T service. Every time I call them, they answer within the first ring. They will activate phones from other carriers for free, all you need is the
Salt Lake City Cell Phone Companies Provider Name Locked
chip. Additionally they will give you a discount if you are an AARP member. I have had extremely good service with them. They will even offer you a loaner phone if yours needs repair that you may keep until they fix yours. This is a great company!
- Herschel L.
F

Rating
I asked to keep my phone number, but was told it was not available and would take a couple days. I went in the
Salt Lake City Cell Phone Companies Provider Name Locked
store and told me I could purchase a new phone with a new contract and would be able to switch the numbers. A few days later, I got notified the number was available. I did the process as I was told and the person I was speaking with started talking like I was cancelling even though I tried explaining I was just transferring my number. We checked our statement, and they had charged us two cancellation fees of over $300. We spent over 13 hours in
Salt Lake City Cell Phone Companies Provider Name Locked
stores over the next couple weeks talking with customer service trying to get everything straightened out. They thought we were trying to pull a fast one and we could not get anyone to understand our problem. The worst part was the representatives in the store understood our problems, but when they spoke with their higher-ups, they thought we were trying to get away with something and were just rude and mean. We broke down everything that was wrong on our bill (including missing data for our phone and tablets) and we heard one of the supervisors say 'Well they are just nit-picking.' My wife broke down in tears and one of the representatives there said this was borderline criminal.
- Jeffrey A.
F

Rating
TERRIBLY, because we were sold their minimum internet speed package which they thought would be adequate for my wife and I because we are retired and only use our PC for email and web searches & news. They sold us this minimum rate package because it was easier to GET US TO BE NEW CUSTOMERS. Sure enough, right away we experience slow internet speeds plus drop-outs (stopped internet communications). Then after getting 3 fines of $15 each for going over the
Salt Lake City Cell Phone Companies Provider Name Locked
digital limit (total accumulated bits used in the month), we decided to cancel their total service. NOTE: we were NOT INFORMED verbally or in writing AHEAD OF TIME that we would get fined like this BESIDES being subjected to the slow internet speed with frequent internet drop-outs. I sent a complaint and termination letter to the
Salt Lake City Cell Phone Companies Provider Name Locked
Correspondence Team on 12/17/14 stating that we were terminating their service which we wanted to end on around 12/24/14. On 12/13/14 we paid a $293.21
Salt Lake City Cell Phone Companies Provider Name Locked
bill for their equipment, service, some of the multiple $15 fines and taxes/fees. Recently, we have received another
Salt Lake City Cell Phone Companies Provider Name Locked
bill of $354.03 for additional charges for continued service ($86), increased speed capability ($42), additional over the digital limit fines (4 more at $15 or $60), taxes/fees and other as yet unknown charges. A
Salt Lake City Cell Phone Companies Provider Name Locked
person told me that the $86 charge is for their "Jet Pack" (modem) which we had informed them as being terminated BUT WHICH
Salt Lake City Cell Phone Companies Provider Name Locked
STILL CHARGED US FOR AT LEAST ANOTHER MONTH. NOTE: My complaint letter of 12/17/14 stated that we were terminating their service PLUS I DISCONNECTED their Jet Pack which we bought RIGHT AFTER sending them the 12/17/14 complaint and termination letter. If interested in trying to resolve this issue between us and
Salt Lake City Cell Phone Companies Provider Name Locked
, please provide me your Complaint Resolution Department email address because I would like to email you our original 12/17/2014 complaint and termination letter which I sent to the Correspondence Team of
Salt Lake City Cell Phone Companies Provider Name Locked
in
Salt Lake City Cell Phone Companies Provider Name Locked
, CT. I also would like to send you my second complaint letter which I going to send to
Salt Lake City Cell Phone Companies Provider Name Locked
, President of the Pacific Northwest Region of
Salt Lake City Cell Phone Companies Provider Name Locked
as soon as I get his email address (hopefully by tomorrow).
- BARBARA H.
F

Rating
Consumer ALERT:
We bought and recommended this service to our family and friends, but since then learned one thing. IF you are away from your relatives, like we are from our elderly, handicap father with dementia and the equipment is not working, like in our case - the equipment was defective, and not working for several months until we got to dad's for the holidays. YOUR MONTHLY PREMIUMS will still be charged to your credit card.
AWARD for Worst Customer
Salt Lake City Cell Phone Companies Provider Name Locked
ce:
Just spoke to a woman who identified herself as SANDY, a SENIOR Customer Service Representative from GREAT Call in Carlsbad/San
Salt Lake City Cell Phone Companies Provider Name Locked
. This individual should be FIRED or retrained to the warehouse. When I asked this SENIOR Representative how they warn elderly folks and their families when their service is not working and whether they stop charging us for service that is not working due to their own equipment not working, she started with an attitude that was unacceptable & offensive.
SUGGESTION;
Very disappointed on a service we recommended to family and friends, and UNTIL they put into place MECHANISMS that alert families that an equipment is not working and stop billing them until the equipment is working again - Stay away from these folks.
- Augusto F.
F

Rating
They did not advise me that my phone would not work outside of the area I live in. The first contract I had with them was 25 cents per minutre but then when I renewed it in november of 2014 they told me I could get it for 10 cents a minute...When I could of been paying that all along. My biggest issue with them was them not telling me before hand my phone would not work outside of PA though.
- Roger W.

All Cell Phone Companies in Salt Lake City

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

3D COMMUNICATIONS

5639 RILEY LN
Salt Lake City

4 CD & CELL

4000 NEWGATE MALL
Ogden

A-A BUY SELL REPAIR

2445 S MAIN ST
Salt Lake City

ABS TELECOM

2607 S Decker Lake Blvd Ste 102
Salt Lake City

ACTION LINK WIRELESS INC

1913 W 4700 S
Salt Lake City

ADVANCED TELECOMMUNICATIONS

874 W 26TH ST
Ogden

ALL U CAN TALK WIRELESS

741 WASHINGTON BLVD
Ogden

ALL YOU CAN TALK

514 S STATE ST
Orem

ALL YOU CAN TALK

1224 N MAIN ST
Tooele

ALL YOU CAN TALK WIRELESS

360 E STATE RD
American Fork

ALL YOU CAN TALK WIRELESS

1455 S 500 W
Bountiful

ALL YOU CAN TALK WIRELESS

1076 LAYTON HILLS MALL
Layton

ALL YOU CAN TALK WIRELESS

345 36TH ST
Ogden

AMERICOM INC

PO Box 2146
Sandy

ARRIVAL TELECOM

770 E MAIN ST
Lehi

AT&T

2153 S 700 E
Salt Lake City

ATG HELIO

3601 S 2700 W
Salt Lake City

ATG WIRELESS

1076 LAYTON HILLS MALL
Layton

ATG WIRELESS

575 UNIVERSITY PKWY
Orem

ATG WIRELESS

3500 S 1500 W
Salt Lake City

ATG WIRELESS

3651 WALL AVE
Ogden

AUTO PHONE WHOLESALE

754 W 700 S
Pleasant Grove

AVAYA INC

3100 KENNEDY DR
Salt Lake City

AVAYA INC

70 S STATE ST
Salt Lake City

BROADWING COMMUNICATIONS

3670 W 500 S
Salt Lake City

CALL COM INTL INC

1419 NOELLE RD
Sandy

CANNON WIRELESS

8671 HIGHLAND DR
Sandy

CANNON WIRELESS

1748 REDSTONE CENTER DR
Park City

CCL

1940 ALEXANDER ST
Salt Lake City

CELL AGAIN

539 E STATE RD
American Fork

CELL AGAIN

6191 S STATE ST
Salt Lake City

CELL AGAIN

3601 CONSTITUTION BLVD
Salt Lake City

CELLULAR TECHNOLOGIES

249 E 400 S
Salt Lake City

CELLULAR WAY INC

1427 W 1300 S
Woods Cross

CINGULAR

272 E 12300 S
Draper

CINGULAR WIRELESS

361 W 500 S
Bountiful

CINGULAR WIRELESS

1914 W 12600 S
Riverton

CINGULAR WIRELESS

5451 S 1900 W
Roy

CINGULAR WIRELESS

8750 S 700 E
Sandy

CINGULAR WIRELESS

400 W 100 S
Salt Lake City

CINGULAR WIRELESS

6191 S STATE ST
Salt Lake City

CINGULAR WIRELESS

3939 WASATCH BLVD
Salt Lake City

CLIP CO

695 N 900 W
Kaysville

COINSTAR E-PAYMENT SVC INC

79 W 4500 S
Salt Lake City

CONNECTED WIRELESS

575 UNIVERSITY PKWY
Orem

CONNECTED WIRELESS

90 S RIO GRANDE ST
Salt Lake City

CONNECTION CENTER

7250 UNION PARK AVE
Midvale

CONNECTION CENTER

6545 LANDMARK DR
Park City

Conquer Your PC

7701 Baymeadows Circle West

CONVERGED SOLUTIONS

2929 Old Farm Ln

CONXX INC

2818 S REDWOOD RD
Salt Lake City

CRICKET-ALL YOU CAN TALK WRLSS

6657 S STATE ST
Salt Lake City

CRICKET-ALL YOU CAN TALK WRLSS

257 E 3300 S
Salt Lake City

DIAMOND WIRELESS

9000 S 47 W
Draper

DIAMOND WIRELESS

1076 LAYTON HILLS MALL
Layton

DIAMOND WIRELESS

3651 WALL AVE
Ogden

Diamond Wireless

1748 Redstone Center Dr
Park City

EAGLE TRANSPORT

257 E 200 S
Salt Lake City

ESCHELON TELECOM

265 E 100 S Ste 200
Salt Lake City

ESCHELON TELECOM

5330 S 900 E
Salt Lake City

EXECUTIVE WIRELESS

1179 NAVAJO ST
Salt Lake City

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD

FIRST DIGITAL TELECOM

90 S 400 W
Salt Lake City

FREEDOM 2 TALK WIRELESS

2288 S REDWOOD RD
Salt Lake City

FREEDOM TO TALK WIRLESS

49 W 10600 S
Sandy

FREEDOM WIRELESS

344 S 500 W
Bountiful

FREEDOM WIRELESS

750 S MAIN ST
Heber City

FREEDOM WIRELESS

222 E HIGHWAY 73
Lehi

FREEDOM WIRELESS

5571 S 1900 W
Roy

FREEDOM WIRELESS

3678 W 9800 S
South Jordan

FREEDOM WIRELESS

6013 FASHION POINT DR
Ogden

FREEDOM WIRELESS

539 N HARRISVILLE RD
Ogden

FREEDOM2TALK WIRELESS

7664 REDWOOD RD
West Jordan

GENERAL DYNAMICS WIRELESS

960 LEVOY DR
Salt Lake City

GET WIRELESS

21 E 11400 S
Sandy

GLOBAL CELLULAR

6191 S STATE ST
Salt Lake City

GLOBAL CELLULAR

3651 WALL AVE
Ogden

GLOBAL WIRELESS

1830 S 300 W
Salt Lake City

GO WIRELESS

575 N STATE ST
Lindon

GO WIRELESS

15215 S 48th St Ste 140

Google Voice

1600 Amphitheatre Parkway

GREEN STREET WIRELESS

1423 S 300 W
Salt Lake City

GREEN STREET WIRELESS

1633 W 700 N
Salt Lake City

GREEN STREET WIRELESS

3750 W 5400 S
Salt Lake City

GREEN STREET WIRELESS

3601 CONSTITUTION BLVD
Salt Lake City

GREENSTREET WIRELESS

3372 S 5600 W
Salt Lake City

HELIO AT LAYTON HILLS MALL

1076 LAYTON HILLS MALL
Layton

IGNITE WIRELESS LLC

1400 FOOTHILL DR
Salt Lake City

INTEGRA TELECOM

3676 CALIFORNIA AVE
Salt Lake City

iPhix-n-Sell

4625 Sunstone Rd
Salt Lake City

iPhixit

145 E 1300 S STE 301
Salt Lake City

Iphone Doctor

7604 South Redwood Road
West Jordan

Jive Communications Inc

1275 W 1600 N
Orem

LAYER-4

2451 S 600 W
Salt Lake City

LDL-LDDS COMMUNICATIONS

5 TRIAD CTR
Salt Lake City

Lewis Wireless

2445 South Main Street
Salt Lake City

LIGHTSTREAM

208 N 2100 W
Salt Lake City

Local Net of Utah

1782 Yuma St
Salt Lake City

MATRIX COMMUNICATIONS INC

PO Box 1393
American Fork

MCI

175 S WEST TEMPLE
Salt Lake City

MCI

257 E 200 S
Salt Lake City

MILLINEUM TRANZ WIRELESS

2470 S REDWOOD RD
Salt Lake City

MOBEL SOLUTIONS

10450 S STATE ST
Sandy

MOBILE SOLUTION CORP

1076 LAYTON HILLS MALL
Layton

Money Makers Inc.

901 Town Central Blvd.

MOUNTAIN STATE CELLULAR

356 N MARKET PLACE DR
Centerville

My Utility Brokers

9344 Tarryton Ave.

MYBULLFROG.COM

3728 W 13400 S
Riverton

NEXTEL

191 E 12300 S
Draper

NEXTEL

15 S STATE ST
Orem

NEXTEL

7211 PLAZA CENTER DR
West Jordan

NEXTEL

5251 GREEN ST
Salt Lake City

NORTEL NORTHERN TELECOM

41 N RIO GRANDE ST
Salt Lake City

NumberGarage.com

4322 Harding Pike, STE 417

OMNI SERVICE WIRELESS

421 MARSHALL WAY
Layton

OMNISERVE WIRELESS

2353 N MAIN ST
Clearfield

ONE SOURCE COMMUNICATIONS

729 HANOVER DR
Orem

PACIFIC TELECOM SVC LLC

147 ELECTION RD
Draper

Phone Power

20847 Sherman WY

PLUS WIRELESS

150 N Main St Ste 102
Heber City

POWDER RIVER DEVELOPMENT SVC

6364 HIGHLAND DR
Salt Lake City

PUBLIC TELEPHONE

487 POWELL AVE
Centerville

PUBLIC TELEPHONE

500 S 200 W
Coalville

PUBLIC TELEPHONE LLC

583 BILLINIS RD
Salt Lake City

RED DOT WIRELESS

200 N 300 W
Kaysville

RED DOT WIRELESS

10478 S REDWOOD RD
South Jordan

RED DOT WIRELESS

4665 S 4000 W
Salt Lake City

RED DOT WIRELESS

1657 E SKYLINE DR
Ogden

RED DOT WIRELESS BRICKYARD

1305 E 3205 S
Salt Lake City

RSA NETWORK INC

1654 Reunion Ave Ste 10B
South Jordan

S C KIOSKS INC

7571 CAMPUS VIEW DR
West Jordan

SCI GLOBAL CROSSING

6900 S 900 E
Midvale

SilentPocket

2000 McGregor Dr

SIMPLY MOBILE

1785 W 7800 S
West Jordan

SKYCALL COMMUNICATIONS SATELLI

2493 S 1700 E
Salt Lake City

SOLUTIONS MOBILE

310 E 4500 S
Salt Lake City

Spring Mobile ATT Authorized Retailer

1969 E Fort Union Blvd
Salt Lake City

SPRING WIRELESS

94 E 4500 S
Salt Lake City

SPRINT

260 N 500 W
Bountiful

SPRINT

191 E 12300 S
Draper

SPRINT

852 W HILL FIELD RD
Layton

SPRINT

748 W ANTELOPE DR
Layton

SPRINT

15 S STATE ST
Orem

SPRINT

9290 S Village Shop Dr
Sandy

SPRINT

1587 S STATE ST
Orem

SPRINT

1028 E 2100 S
Salt Lake City

SPRINT

6556 S STATE ST
Salt Lake City

SPRINT

1846 S 300 W
Salt Lake City

SPRINT

4140 W 5415 S
Salt Lake City

SPRINT

2993 S 5600 W
Salt Lake City

SPRINT

6910 HIGHLAND DR
Salt Lake City

SPRINT

416 N 325 E
Ogden

SPRINT

3651 WALL AVE
Ogden

SPRINT

1657 E SKYLINE DR
Ogden

STEVEN E STANDFIELD

431 26TH ST
Ogden

T-Mobile Inc

2 S Rio Grande St
Salt Lake City

T1 SALES.COM INC

1419 NOELLE RD
Sandy

TALK IT UP WIRELESS

9644 S 1300 E
Sandy

TELCOM NATIONAL

48 IRONWOOD DR
North Salt Lake

TELECOM 5

9677 S 700 E
Sandy

TELECOM ASSOCIATES

1261 S REDWOOD RD
Salt Lake City

TELECOM NATIONAL

70 S STATE ST
Salt Lake City

TELECOM SOLUTIONS

2120 W 12600 S
Riverton

TELEVOX COMMUNICATIONS

1815 S STATE ST
Orem

TENX NETWORKS

4855 WILEY POST WAY
Salt Lake City

TextSprout, LLC

1969 S. Alafaya Trail, #164

TOWER MOBILE

1917 W 1800 N
Clearfield

TOWER MOBILE

677 N STATE ST
Lindon

TRA MAGE

1657 S 580 E
American Fork

UTAH RURAL TELECOM ASSOC

PO Box 959
Salt Lake City

VERIZON WIRELESS

232 E UNIVERSITY PKWY
Orem

VERIZON WIRELESS

9656 PROSPERITY RD
West Jordan

VERIZON WIRELESS

6328 S STATE ST
Salt Lake City

VERIZON WIRELESS

985 W RIVERDALE RD
Ogden

WIRELESS

8619 SANDY PKWY
Sandy

WIRELESS ACCESSORIES

10450 S STATE ST
Sandy

WIRELESS ACCESSORIES INC

6169 S STATE ST
Salt Lake City

WIRELESS ACCESSORIES INC

3601 CONSTITUTION BLVD
Salt Lake City

WIRELESS BEEHIVE

2000 East Sunset Road
Lakepoint

WIRELESS CITY

1776 N HILL FIELD RD
Layton

WIRELESS CITY

550 N STATE ST
Lindon

WIRELESS CITY

7686 UNION PARK AVE
Midvale

WIRELESS CITY

1276 W 12600 S
Riverton

WIRELESS CITY

1156 Autumn Bluff Dr
Salt Lake City

WIRELESS CITY

5518 W 13400 S
Herriman

WIRELESS CITY

5318 S STATE ST
Salt Lake City

WIRELESS CITY

7016 W Saw Timber Way
West Jordan

WIRELESS CITY BOUNTIFUL

150 N MAIN ST
Bountiful

WIRELESS GIANT

7211 S STATE ST
Midvale

WIRELESS GIANT

1620 N STATE ST
Orem

WIRELESS GIANT

400 S 508 E
Salt Lake City

WIRELESS MANAGEMENT GROUP

341 S 500 E
American Fork

WIRELESS N' WIFI

754 W 700 S
Pleasant Grove

WIRELESS WAVE

312 W 200 S
Salt Lake City

WIRELESS WISHES

6191 S STATE ST
Salt Lake City

WORLDCOM WIRELESS

6322 S STATE ST
Salt Lake City

WORLDCOM WIRELESS

431 26TH ST
Ogden

X 5 SOLUTIONS

19 E 200 S
Salt Lake City

XILEC COMMUNICATIONS

12390 S 800 E
Draper

YAKETY YAK WIRELESS

10265 S 1300 E
Sandy

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