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Amazingly fast turn-around. If you love your bike, you will love this shop.
The front desk person and the mechanic were fantastic. I dropped the bike off.
When I went to pick the bike up, the price was over double what I expected. I asked for clarification. I didn't think to bring my copy of the paperwork, so I let the transaction go through.
I came home, looked for my paper work, and called asking for clarification again, a second time, this time armed with my receipts given to me at drop off.
That's when things got ugly. The person on the phone started to argue with me about what was written on my copy of the receipt, who wrote it and how it was written. The person on the phone admitted that the price in their computer system was one thing (the price quoted to me) and the price on the back wall that the mechanic goes by is another thing. He also admitted that items at different prices than what were quoted, were added to the receipt after they gave me my copy at drop off. I have my paperwork, filled out by them, in my hand as I write this review to prove it.
The person on the phone did not handle me professionally. It started out being about the discrepency between what I was quoted and what I was charged. As I was on the phone hearing this man's attitude, instead of being nice to a confused customer, he made me feel lower than dirt for pointing out their errors.
Despite the mechanic being top notch and the first front desk person being great, I can NOT recommend this place at all. A bike shop can't quote one thing, charge another, and then when asked for clarification, instead of trying to create a
From now on, I'll travel the longer distance to get my bike serviced at the bike shop in my old neighborhood than go back into this bike shop again.
The fender manufacturer sent me a replacement after I had sent them images of the broken fender with no questions asked and apologized on behalf of the ICS store. I tried to contact the store owner to get an answer, and his comments basically said he decided that I had broken the fender and that was that.
I ended up purchasing a SECOND Surly LHT bicycle from
Their advertising hype says they coach "all levels and abilities" but don't buy into (no pun intended) that, because the coach I got for mountain biking took one look at me and decided I wasn't a podium contender. I could see it on his face, it was a look like he couldn't be less interested. In fact he hardly looked at me when I walked up to meet him in Starbucks for the one-hour consultation, which Ionly got because I brought it up. Originally he emailed me "as soon as we receive your money, I'll put the plan up on Training Peaks." There was nothing about the one hour consultation until I brought it up, and he obviously didn't even want to be there when we met. All of the big money clients he has I'm sure will disagree, because he's making a lot of $$ off of them, so why wouldn't he give them the royal treatment? The $450 plan however, was one where (he ASSumed) there would be no ongoing income stream, so just get the money, go through the motions and then write it off. I was supposed to get a one-month check in with the "coach" (he's too busy promoting himself on facebook, managing his own team and competing in his own events to have time to coach beginners) --at the one month I got zero. No call, no email
After a month of getting into it, I realized there is so much more to training for a race than a cut and paste riding schedule (written for someone else :o) and yet he didn't suggest anything else because he really didn't want to coach me. I brought this up with the owner and asked for a partial refund, because I felt like I got ripped off, and he lied and told the owner he HAD suggested a more involved coaching plan. Last time I looked, I didn't have a poor memory, and I consider this another unethical act. If you're a beginner and just getting into racing, and want a REAL coaching experience, instead of a cut and paste "sucker born every minute" plan, go with CTS. If you have some weird fetish for throwing money away and getting the least value for your money, go with
Experiences and Purchasing Decisions, I have ever made. The Sales
Representative (Angie) was rude, uninformed, and lacked basic knowledge in the
brand, models, and styles of the different bicycles on display. Unfortunately-
I purchased the Trek Bike, and had to wait an hour and a half for a Tune-up. I
spoke with (
going to lunch, and when I return the bike would be finished with the Turn-Up. When I returned from lunch (Angie) and (
indicated that the bike was ready & done with the completed Tune-Up.
Anytime –you purchase a New Bike –you want to take it out
for a spin when you get home. So it was to my surprise, the air in the tires
was not adequate (recommends 60-80 psi) it had 25psi, the brakes were loose,
and there were several screws not tightened. I called the branch location, and
not been serviced. I asked them how it could be a “lack of communication” when
you said it face-to-face…Anyways they finally admitted they lied to me.
I have called the District Manager at Trek Bike (
finally spoke to (
I would receive a Tune-Up.
Bottom Line- these people
Its companies like (Trek Corporation) that gives other Big Businesses poor reputations of the typical Stereotype of “I
My recommendation- support the Local Bicycle Stores.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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