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Sacramento Paving Articles
Paving reviews in Sacramento
Just look at the reviews- the one's where people spent $29k or $60k have 100% glowing reviews.Thing is that over time- perhaps we would spend that much but they shot themselves in the foot by poor customer service and lack of respect. Plus - shoot maybe expand a bit and have folks that handle smaller jobs? The interaction started by us making a call to get a quote. We made an appt. 1st appt was cancelled /rescheduled..a very personal issue that I didn't need to know the details on to feel bad for being disappointed that the appt was rescheduled at the last minute.
So, a few days later a person came by to give a quote. The quotes seemed to take a long long time..like a week or a week and a half. We asked for many things..then pared it down to just those that we wanted to do in the first phase.
Between the two quotes- many of the numbers didn't make sense, didn't add up right. I don't like to catch people in errors but when it comes to spending hard earned $ I do check the math and try to understand the job..not just look at the total and say...whatever. Plus, there was a dump fee of $320 for them to clean up after themselves- which seems odd- since most other contractors I've worked with have clean up as just a part of their responsibitily-cost of doing biz.
We overlooked and let the sales person fix the numbers and agreed on a total. It's not that the total amount was that crazy--but the reasoning behind the $$ amounts were flawed..thus our confidence in them providing an accurate quote waned and made me doubt if they would be responsible when it came to delivering the job. Like most businesses, I would assume there are set prices for various work. For example- a basic install of a decomposed granite area- you would think it would be priced per square foot-but doesn't seem to be so. One completed area was one price...but a quote for a 2nd area of a smaller size-was quoted higher! ?
So, we got the 1st phase done and then after the odd quoting decided maybe this place is kinda flakey and maybe just get the irrigation expanded for now and think over who will do the other work.
But apparently it's not ok to change your mind and just request a less than $1000 task(irrigation expansion) to be done...because we never heard back from the sales person after that request..even though there was a standing appointment to meet to discuss next steps...they were a no show, no call, no email.
Not like we were changing our minds every two seconds..it's just that we had questions since those numbers weren't adding up right and we felt like we wanted to understand what the work was. You have to be 100% clear on these jobs or you don't get what you want. But no response.
Also- never go the promised paper yard design mailed to us..just emailed version.
Also- just a few weeks ago we got a survey from the owner -on which I described my concerns and bad feeling-yet he never called to ask what happened or anything. So- to all the descriptions that Mr.
As for the actual work, I could not be happier. My yard is everything I dreamed of! Yes, there were changes made to the original plans but
I would use them again in a heartbeat! I'm kinda bummed I don't have another project for them now!”
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