Mortgage Brokering reviews in Sacramento

D

Rating
It really pains me to write this review. I went with
Sacramento Mortgage Brokers Provider Name Locked
because
Sacramento Mortgage Brokers Provider Name Locked
, the loan consultant I used for the purchase of my home back in 2007, is now working for Summit. I had such a great experience with
Sacramento Mortgage Brokers Provider Name Locked
last time, so going with him again was a no brainer for me. I went in for a no equity refinance of my house, and while everything closed, it was clear that I was not a top priority as a refi customer.
I started the process back in April and I e-mailed
Sacramento Mortgage Brokers Provider Name Locked
and asked what the best time would be to contact him to look at refinancing my home under HARP. I was called back by
Sacramento Mortgage Brokers Provider Name Locked
's assistant
Sacramento Mortgage Brokers Provider Name Locked
who had me fill out an on-line application. A couple of weeks later, towards the end of April,
Sacramento Mortgage Brokers Provider Name Locked
asked me to come into the office with copies of my paystub, bank statements, and other supporting documents. At that time
Sacramento Mortgage Brokers Provider Name Locked
told me the offer sheet with a rate of 4.5% on my first mortgage was just a starting point and the actual rate would be determined later on. Also, he told that there would be no cost to me until I agreed on an actual loan.
Then on May 9th I was contacted by
Sacramento Mortgage Brokers Provider Name Locked
at Summit and she asked me to give her copies of my paystub and bank statements that I had just provided to
Sacramento Mortgage Brokers Provider Name Locked
. I told her she had the bank statements, but I would give her screen prints from my on-line statement because my next full statement would not be for another 2 weeks. Also, I gave her a copy of my most recent paystub. She also asked for a cashier's check for $125 for a subordination agreement for B of A, who I had my mortgage with. I told her
Sacramento Mortgage Brokers Provider Name Locked
told me there was no cost until I agreed on the loan and since I didn't have a loan in front of me with a locked in rate, I wasn't going to pay B of A anything. The next day she then told that I could hold off on the $125 and she was simply giving me a heads up that B of A charges for the agreement. About a week later
Sacramento Mortgage Brokers Provider Name Locked
contacted me again and said that B of A would waive the $125 fee for the subordination agreement and that my next step was to deal directly with
Sacramento Mortgage Brokers Provider Name Locked
and
Sacramento Mortgage Brokers Provider Name Locked
.
On May 23rd, I spoke to
Sacramento Mortgage Brokers Provider Name Locked
and he said that for my loan to continue, I needed to pay the $125 fee for the subordination agreement. I told
Sacramento Mortgage Brokers Provider Name Locked
that
Sacramento Mortgage Brokers Provider Name Locked
said B of A was waiving that fee. Then
Sacramento Mortgage Brokers Provider Name Locked
mentioned that Chase was requiring the fee. I told
Sacramento Mortgage Brokers Provider Name Locked
that my mortgage wasn't with Chase it was with B of A. Then
Sacramento Mortgage Brokers Provider Name Locked
said that the next step was to wait until the subordination agreement came in because Summit couldn't lock in the rate until they had the subordination agreement. Also,
Sacramento Mortgage Brokers Provider Name Locked
told me I had to deal with
Sacramento Mortgage Brokers Provider Name Locked
and not him and
Sacramento Mortgage Brokers Provider Name Locked
. That same day I got a note from my homeowner's insurance company that Summit was now the payee on my homeowner's insurance.
The next day I was in touch with
Sacramento Mortgage Brokers Provider Name Locked
and she said that the change in payee with my homeowner's insurance was done prematurely, that my loan hadn't closed yet, and that she would call me back when the subordination agreement came in and they could lock in my rate.
There was no movement on my loan until June 11th, when I got an e-mail from
Sacramento Mortgage Brokers Provider Name Locked
asking me to do a conference call regarding a new credit account with Wells
Sacramento Mortgage Brokers Provider Name Locked
I opened with my fiancee. Although the new account had a zero balance, I had to do a conference call with a credit monitoring company hired by Summit. According to the monitoring company, Summit insisted on the conference call with me, the monitoring company, and Wells
Sacramento Mortgage Brokers Provider Name Locked
. Wells
Sacramento Mortgage Brokers Provider Name Locked
confirmed that there was a zero balance and that was that.
On June 15th
Sacramento Mortgage Brokers Provider Name Locked
told me that the loan documents were with Chicago Title and I should call her with any questions. During the two months of the loan process, interest rates were dropping. However, Summit wasn't changing the original quote they gave me back in April and that was my rate. Not wanting to go through the process all over again, it wasn't worth haggling over a half percent or so. But in my opinion Summit wasn't really interested in finding the best deal for me.
When I arrived at Chicago Title on June 19th, the escrow officer looked puzzled that someone from Summit wasn't there with me. However, I told her I was a lawyer and had been through the process before, and she was good with that. The escrow officer said my loan would close next week and she said Summit had already arranged for a bank in Michigan to administer my loan. I thought I was officially done.
But two days later,
Sacramento Mortgage Brokers Provider Name Locked
e-mailed me and said that Summit would need a copy of my second mortgage before escrow would close even though they had a subordination agreement regarding the first mortgage. Why they couldn't have asked for this back in April is beyond me. I sent the documents over the next day and now that I was done. The loan closed and I got a notice from Summit that everything went through. I confirmed this through B of A and they had been paid off.
On
Sacramento Mortgage Brokers Provider Name Locked
5th, I got an e-mail from Genelle at Summit saying that the escrow officer didn't have all the necessary documents and I had to sign yet another form. I signed it and sent it back. I was thinking how long will this take. On
Sacramento Mortgage Brokers Provider Name Locked
16th, per the escrow instructions, I sent my payment to Michigan. However, in this morning's mail was a letter from Summit saying I needed to send my payment to them. No word back from Summit as of yet.
Overall, Summit did exactly what I paid them to do. But it seems like I was passed off to the B team and the right hand had no idea what the left hand was doing. I have excellent credit (792-807-787 on all three reporting agencies as part of the refi) and I feel like Summit took way too long. And just to prove the customer service has died, to this day
Sacramento Mortgage Brokers Provider Name Locked
has failed to pick up the phone or send an e-mail to thank me for being a repeat customer.
When my fiancee and I get a new home in 5 or 6 years, we won't be dealing with
Sacramento Mortgage Brokers Provider Name Locked
or Summit. Which pains me because
Sacramento Mortgage Brokers Provider Name Locked
was such a stand up guy when I did my purchase mortgage for the home.

- Fred M.
C

Rating
I thought that their service was not as professional as it should have been. I had a hard time getting them to answer questions about particular fees that were listed and I could not get a detail answer from them. I also thought the fees were too expensive.
- DEBRA C.
B

Rating
Everything has gone smoothly, with the exception of them forgetting to pay our homeowners insurance. Once they found out about the mistake it was corrected the next day and its been fine every since.
- SHERRI Y.
A

Rating
They were fast and well to work with. If there were any problems, they would call. They worked with us when we couldn't find our 2002 taxes, but instead they just told us don't worry about it. I thought this was going to hold up the loan, but it didn't.
- KATHY R.
B

Rating
Sacramento Mortgage Brokers Provider Name Locked
's staff is helpful and friendly. We stated our needs and the staff tried their best to help us to get what we wanted. They also provided us with alternatives to reach our needs.
- MICHELLE P.
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All Mortgage Brokers in Sacramento, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

121 LOANS & HOMES

9289 Lesnar Way
Elk Grove, CA

123 LOAN ZONE

2485 NATOMAS PARK DR
Sacramento, CA

1AR FINANCIAL INC

5740 WINDMILL WAY
Carmichael, CA

21ST CENTURY FINANCIAL

701 SUTTER
Lincoln, CA

21ST CENTURY FINANCIAL SVC

606 MAIN ST
Woodland, CA

A & R MORTGAGE

9391 Mira Del Rio Dr
Sacramento, CA

A 1 MORTGAGE CORP

1 CAPITOL MALL
Sacramento, CA

A FIRST USA LENDING

13626 NEW AIRPORT RD
Auburn, CA

A LOAN TOGETHER

1657 Lochcrest Dr
Chesterfield, MO

A M EQUITY INC

8835 Spectrum Center Blvd Apt 4304
San Diego, CA

A PLUS LOAN PROCESSING

835 1/2 SHEARER ST
Roseville, CA

A SUPERIOR MORTGAGE

7529 SUNSET AVE
Fair Oaks, CA

A TECH MORTGAGE

8084 Old Auburn Rd
Citrus Heights, CA

A-1 MORTGAGE

667 Blue Oak Dr
Yuba City, CA

A-1 MORTGAGE & REALTY

3301 Shelden St
Sacramento, CA

AAA HOME LOAN

260 W COURT ST
Woodland, CA

ABACUS LOANS & PROPERTY INC

5755 WATT AVE
North Highlands, CA

ABS MORTGAGE

2210 WATT AVE
Sacramento, CA

ABSOLUTE LOANS INC

617 S LOWER SACRAMENTO RD 6
Lodi, CA

ABSOLUTE LOANS INC

4261 SUNSET LN
Shingle Springs, CA

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