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B
"They advertise structured but all the dogs do is mill around. If a dog in the small dog group plays too much they move his to the big dog" side. They actually try to make the dogs have a nap time. If you express concern that you dog should not be with the big dogs they say ok but do it anyway. They web camera that they advertise rarely works.

-Theresa H.

F
"Not well. The office staff was as polite as the job requires but uninterested. The Dr. was terse, at times rude, indifferent to my cat's condition, and uncaring" about my feelings. He took the cat and ran some tests and came to the conclusion that I had fed my cat radiator fluid. When I told him I don't keep stuff like that around as I have several cats, he implied I was lying. When it became obvious that the cat had to be put down, I informed him I did not have the money to do so at hand, he told me to go to the county and walked away, leaving me no choice but to leave with my cat. I got to take my cat home and watch her die, slowly. I did what I could to ease her passing but I'll never forget that weekend and I'll never forgive that Dr.

-George F.

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Local Articles in Sacramento

puppy in crate

Dog Boarding & Kennels

Dog boarding and kennels offer a home-away-from-home for your pets, and run the gamut from very basic to full-service. With a host of specialized options for both dogs and cats, a little research can help you find the right fit for your furry companion.

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Vaccinating your dogs — and reporting cases of kennel cough to your doggy daycare or animal boarding facility — is the best way to protect your pets and their friends. (Photo by Photo courtesy of Angie's List member Patricia T.)
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Boarding your dog while you head out on vacation? Don't forget to pack Bordetella vaccine protection for your pet before dropping him off at the animal kennel.

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Building a simple dog house can be an easy weekend project for a skilled DIY-er that comes with a minimal investment.

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Boarding reviews in Sacramento

A

Rating
My young min. Schnauzer was attacked by a much larger dog twice. The result was that he was very nervous around other dogs. helped me understand his dog logic and work through the behavioral issues these attacks caused. He is now doing more advanced group training (of course with ) and loves to play ...More with all dog breeds. She is absolutely terrific with the dogs and owners also. She is very knowledgeable and loves all her 4 legged customers.
- Linda F.
D

Rating
The hired staff, particularly the manager and attendant are nice. My animals seem happy to see the staff when I bring them in each day. The facility is clean, and I never picked up a kennel smell. The shop area has unique dog harnesses and apparel I haven't found in other stores. ...More (the owner) is also willing to order a size if they do no have it. Several of my neighbors used The for boarding and recommended them highly.

Ok, now for the negative part of the experience. I started using the day care service shortly after they expanded evening hours to 6:30 pm on weekdays. For background: I currently have a job where I have relatively flexible hours as long as I put in 40 hours minimum weekly. I get most of my work done after pm when the staff I consult for leaves and I have fewer interruptions. It is also one of those positions where "the work is done when the work is done" and most of the stakeholders I need to contact aren't available until after pm when they finish meetings, clinic time with patient, etc. Working 9:30-10 am to 6-6:30 pm fits my position well. At age 40-ish I learned punctuality is not my strong point, but I try not to be ridiculous. I really liked my prior daycare, which was open until pm and closer to my job in Downtown . I changed to The because I got a second dog over the summer, and the fee for both dogs was about the same as the other center charged for one. Though Animal Den is 10 miles further, I thought the trade-off for the lower price was having to leave work 15-20 minutes earlier.

Because of the character of my job and the distance (having to pass Field during summer & fall home games, for example), I was late picking up my dogs about twice a week. In most cases, I was less than 5 minutes late and I normally called to inform staff. One or two other owners (Visla owner and a guy with 2 Bernese Mountain dogs) were frequently arriving a the same time. I was normally home 10-minutes before pm, even if late and letting the dogs relieve themselves before heading to the house.

On 11-30-11, I called, and let the staff know I would be late, and rang the door bell when I arrived 8-10 minutes after closing. The shop was dark, and , the owner had me wait another 5-10 minutes before bringing out the dogs. She told me to not be late because "she can't keep her staff " (one staff actually stays later to tend to boarding animals which are in cages/kennels). No verbal or written notice that I may receive "penalty" for continued lateness on the other dates I dropped off the dogs. I asked if there were other arrangement which would let me bring the dogs fewer days and keep them home on dates I tended to be late. The only options were 14 days consecutively, or monthly consecutively, at $13.64 for two dogs or $16.00 daily for each dogs. No options to pre-pay for a set of days and use them flexibly. She allowed me to pay for a full monthly pass on 12-5-11 and did not say anything else about lateness being prohibited or that she did not want my business anymore.

On 12-12-11, I arrived 3 minutes late. At the time, the shop was completely closed and all lights out and the night staff member's car was in the lot. Over the next 12 minutes, I called, and rang the bell twice. No one called me. No one came out. I came in the next morning to get my dogs, and repeated, "you don't have to pay for boarding now". When I got home, I re-read the contract. Not only is there no language about late day care pick-ups, the agreement only pertains to boarding. Nothing in the New Guest Agreement stated had the right to keep a dog overnight as a penalty for lateness without any attempt to contact the owner, then charge for boarding.

I sent a letter describing my recall of the events, requesting the remainder of my monthly fee, and advising the owner I would seek charges for replacing her services if I needed to pursue the issue in court. The letter sent to me stated that I was well aware of their hours, and it didn't matter if I was one minute or eight minutes late. Her staff had other things to do than open the door when I was late. She refunded my money after deducting $30.00 for boarding fees and stating the contract allowed her to charge me $50.00 each time I was late. My daily fee for day care was $13.64 a day, really? Her comments lead me to believe she instructed the staff to not give me my dogs! As luck would have it, one dog got an eye infection requiring medication 3x/ day, so I had to pay a dog-walker to perform a service I already bought from The . She also stated that though I paid for 30 days or monthly, it doesn't include weekends. As stated, the agreement does not contain anything on day care, so one would not know this otherwise.

I do not excuse being late. It is a bad habit and I try to do better. When I figured the 's hours weren't working for me, I started looking for other arrangements, but didn't find one by 12/5, and continued. However, The staff, while friendly, are not my friends or relatives doing a favor for a flaky acquaintance. This is business and I paid for a service her up front for full months, on time. I deserved the professional courtesy of at minimum, a phone call to work out arrangements to get the dogs at the night workers convenience, or consent to boarding. I deserved verbal and preferable written notice of a late pick-up policy and reasonable applicable fees for day care, not overnight boarding if it wasn't spelled out in the service agreement. I also deserved to not be insulted by having the staff member's sitting in the parking lot & still refuse to give me my dogs if this was not part of the agreement.

My prior day care had a fee for pick-up over 5 minutes late, up to minutes. After 15 minutes, they have to board for safety reasons because the facility is cage-free and day care staff leave from 7:15-7:30. All of this is spelled out in the website, in the attendance agreement and at the temperament test appointment. They also have an option of 10 days to be used within a 60 day period. This is how one does business, and my dogs will be going back to that day care about once a week, plus a dog walker on my other long work days.

I am not sure if The started as boarding only, and hasn't had the long-term day care experience, including the reality that customers will be late sometimes. The contracts and business practices for day care may need to be figured out, including whether staying open until 6:pm really works for them. The center well kept, but not in as nice an area as some of the other local dog day cares (but not actually a "bad" area, just industrial). So maybe being open after dark is a problem? I also suspect the owner was a dog service person before a business person, and may need to expand her ideas on customer service. I don't mean put up with truly unacceptable customer behaviors, but pick in favor those that involve staff & pet safety and folks who do not pay. I suggest taking less of a punitive "my way or highway" stance; communicate better with her customers; avoid passive behavior or punishing actions toward the humans w/ check books; and following a clear contract applicable to the services given.

In summary, Consider The for dog day care ONLY if you work very consistent, early hours on M-F and can get to the center before 5:pm- the closing time before 2011. They will care for your dogs well, but you have to work only by their terms. They seem to be in a huge rush to get out if you pick up after 6 pm. They offer very little flexibility about packages. If you need flexibility on days used, or need to pick-up after 6 pm, save yourself hassles and go elsewhere. They do not have accommodations if you happen to be late, and will not tell you up front it is a problem. You risk having your dog locked in without notice, and without being given the terms upon will prompt The to take this step. You will be asked to pay for boarding if this happens, too. You risk being treated in a very unprofessional manner by the owner and, like me, having your dog confiscated for your "bad" behavior. Keep in mind if you purchase a 30 day pass it is actually only about 20-22 days because you cannot use the day care services on weekends. Read the New Guest Agreement very carefully if you only want to use day care as it does not speak to this service at all. You have to demand the owner or a manager give you a verbal explanation, and a written amendment to the New Guest Agreement spelling the out fees, and policies for day care services. Maybe if the customers demand a separate clearly explained contract for day care, they will make one.
- tamara R.
A

Rating
Although a bit pricey overall, I'm quite pleased with how they treated my cat. She was sick, they took her in, figured out what was wrong, provided medication and did follow-up to be sure she was OK. She had to spend a few hours there until they could get a specimen from her.
- Jennifer H.
A

Rating
When we dropped off our two cats, the staff was thorough and got all the information needed about our cats. They seemed to care about the animals. The facility was clean, even with all the cats who had "house priviledges" at the time. The cats are allowed out of their cages daily if they get along with the other cats. Our one cat was ready ...More to get out and explore as soon as we put him in his "condo". They have different types of accommodations so you can pick whatever works best for your cats. I emailed while we were gone, and received a prompt and thorough reply. When we picked up our cats, the explorer did not seem to want to leave. He was in the outdoor area with other cats watching for whatever was beyond the fence. We will definitely be using Place again.
- Barbara F.
A

Rating
We were very nervous about leaving our older dog who we have never had to board at a kennel before. The fee was only around $32 per night for both dogs--we got a discount for having them board in the same kennel. The workers were sympathetic to our concerns and explained that we could leave both of their beds and as many toys as we wanted. They said ...More they take the beds away in the morning and take the toys away at night, which seems reasonable. We were told that they get three breaks per day in the "potty area" for about 20 minutes each. The kennel also offers playtime in a pool/play area where the dogs can play fetch or swim if they so choose. That service is $10 for one half hour (it was $10 for both, not each). When we dropped them off we waited for them to get nervous and anxious as they do at the vet, but they were enthusiastic and trotted off quite happily with to their kennel without even looking back! When we picked them up they were clean and happy. We got all of their toys and bedding back (other than one that was apparently shredded by one of the dogs). There were no surprise fees and it was a relief to have the dogs back not smelling like "kennel" as happens with many places. Overall it was a very pleasant experience. They were clean, professional, and affordable. The only criticism/suggestion that we have is that when a dog owner calls they should be allowed to talk to the person who is actually caring for their dog, not just the front desk employee. We would have liked to know in greater detail how they behaved during the visit and whether or not they were comfortable enough to play or swim during the extra play times that we paid for.
- silent T.
A

Rating
I have used this kennel several times, most recently to board my two dogs while I was in Hawaii for 10 days. I chose this kennel the first time I used them because of their friendliness and also because of their cleanliness. Although it may seem off putting to some, the fact that the kennel runs an outdoor play area that is all concrete is a plus. This ...More is because concrete can be effectively cleaned, as opposed to gravel, grass or dirt which can hold on to harmful viruses, and also to smells. This kennel does not smell like a kennel! The staff is pleasant and professional. They were understanding when my partner needed extra time before leaving with one of our dogs who had never been boarded before. And when our flight home was delayed by a day, they were accommodating in agreeing to keep them an extra day on a very busy weekend. They also provide group and individual play time (based on how well your dog gets along with others). Dogs can have their own toys and beds. The only thing I would change about the place is to have some shade put up in the play yard. However, the kennels themselves are inside are climate controlled. The fee I paid ($20/day for each dog, plus a bath for each on their last day - can't recall cost) was very reasonable for 10 days.
- Barbara D.
C

Rating
They took very good care of her and I could tell they paid kind attention to her. The staff was very reassuring from start to finish. The clinic, however demonstrated administrative problems. First, we were double-charged for her boarding. Once they figured out the problem,they said I would have a credit on my account of just under $200. I had to ask ...More if I could please have a refund of my money. Maybe I am an unusual client, but I don't generally keep that kind of money on account for future services unless I'm retaining a lawyer. Apparently, only the vet himself can put credits on cards, so they had to send me a check in the mail. Secondly, inconsistent with the paperwork at drop-off, they added on an undisclosed $50 office visit charge. I expressed my concern about this unauthorized charge and was told that the doctor would call me on Monday. He did not call. I called periodically (4 times) and was told he would call me "at his earliest convenience." That never happened.
- Andrew M.
A

Rating
They have a great facility and they have a lot of extras that a lot of places t offer. They even have a newsletter that is sent out to the clients they have to keep them inform of different things going on at the facility. I also like that there are various packages to choose from that offer personalized care. This is a very trusting place for pets.
- Todd R.

Kennels in Sacramento

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A CAPITAL CITY PET SITTING

PO BOX 162712
Sacramento

A-PERFECT GROOM

6693 FOLSOM AUBURN RD
Folsom

ABEL PET CLINIC, INC.

9098 LAGUNA MAIN ST
Elk Grove

ABLE TO RIDE TRAINING CTR

9060 ROBBINS RD
Sacramento

All About Pets

6104 San Juan Ave
Citrus Heights

ALL AMERICAN CITY VET HOSPITAL

123 WASHINGTON BLVD
Roseville

ALL BREEDS DOG TRAINING

3940 EL CAMINO AVE
Sacramento

ALL CREATURES GREAT & SMALL

5201 Atlanta Way
Sacramento

Alpha K9

7500 14th Ave
Sacramento

AMY'S PET & HOME SITTING SVC

5765 64TH ST
Sacramento

ANIMAL CARE CENTER

9165 ELKGROVE FLORIN RD
Elk Grove

ANIMALS NANNY

PO BOX 214992
Sacramento

Arcade Creek Kennel

5441 Hackberry Ln
Sacramento

Arcade Creek Kennels

5441 Hackberry Lane
Sacramento

ARDEN ANIMAL HOSPITAL

1823 FULTON AVE
Sacramento

AT HOME PET CARE SVC

3518 58TH ST
Sacramento

BEST FRIENDS PET CARE

3633 GARFIELD AVE
Carmichael

Blue Cross Pet Hospital

7615 Fair Oaks Blvd
Carmichael

Blue Willow Haven Kennels

11832 Smith Road
Marysville

Camp KCS Inc

1647 Long Pond Rd

CATS ABOUT TOWN SOCIETY

1833 Alice Way
Sacramento

Cha Cha's Doggie Daycare

910 57th St
Sacramento

CHERRY CREEK VETERINARY HOSPITAL

7955 Watt Ave
Antelope

CHEZPOOCHE OF OLD SAC

900 2ND ST
Sacramento

CHRISTIANA SADDLEBREDS

4780 GARDEN HWY
Sacramento

CITRUS HEIGHTS PET HOSPITAL

7404 AUBURN BLVD
Citrus Heights

CLEARVIEW KENNELS

3245 MARSHALL RD
West Sacramento

Companion Animal Hospital

3275 Coach Ln
Cameron Park

Cordova Veterinary Hospital

2939 Mather Field Rd
Rancho Cordova

Davis Small Animal Hospital

1617 Russell Blvd
Davis

DEL PASO GROOMING

922 DEL PASO BLVD
Sacramento

Derty Dog Fitness

6357 Brentwood Blvd
Brentwood

DOG MOM

2600 ALTA ARDEN EXPY
Sacramento

Dogs Life Boarding

105 Ascot Ave
Rio Linda

ELITE DOGS TRAINING & BOARDING

3500 W CAPITOL AVE
West Sacramento

FAMILY FRIENDS VETERINARY HOSPITAL

5910 AUBURN BLVD
Citrus Heights

FEATHER RIVER VETERINARY HOSP

5975 WOODLAND DR
Marysville

FOLSOM VETERINARY HOSPITAL

803 READING ST
Folsom

FOOTHILL FARMS VETERINARY HOSPITAL

4325 Auburn Blvd Ste 300
Sacramento

Franklin Ranch Pet Hospital and Hotel

10207 Franklin Blvd
Elk Grove

FULTON AVE PET RESORT

2173 FULTON AVE
Sacramento

Grateful Dog Daycare

430 17th St
Sacramento

HAPPY PETS

6050 S LAND PARK DR
Sacramento

HAPPY TAILS

6001 Folsom Blvd
Sacramento

Hatton Veterinary Hospital

7615 Sheldon Rd
Elk Grove

Horizon Arabians

35600 Lasiandra Ln.
Davis

JOAN KINSALL YOUR HOUSE & PET

6345 MARSHALL DR
Sacramento

KATHY & NANETTE'S CRITTER STTR

3096 WIESE WAY
Sacramento

Kings Court Pet Resort

6740 Duncan Ln
Carmichael

KOEFRAN SERVICES

6040 EAGLES NEST RD
Sacramento

La Riviera Animal Medical Center

8726 La Riviera Dr
Sacramento

Land Park Vet

4227 Freeport Blvd
Sacramento

MACK ROAD ANIMAL MEDICAL CENTER

7465 Rush River Dr Ste 830
Sacramento

Marysville Veterinary Hospital

1530 B St
Marysville

MASTER PET SITTERS

2844 58TH ST
Sacramento

Mueller Pet Medical Center Inc

7625 Freeport Blvd
Sacramento

My Dream Ranch

5100 Metate Trail
Placerville

Natomas Animal Medical Center

1936 Del Paso Rd Ste 136
Sacramento

NORTHGATE PET HOSPITAL

3046 NORTHGATE BLVD
Sacramento

Northpointe Veterinary Hospital

1463 Live Oak Blvd
Yuba City

OLD TOWNE ANIMAL HOSPITAL

10530 FAIR OAKS BLVD
Fair Oaks

PAT'S BOARDING PLACE FOR CATS

3570 AIRPORT RD
Sacramento

PET CARE BY KAREN

6415 HILLSDALE BLVD
Sacramento

PET PALS

3537 LYNNE WAY
Sacramento

PETSMART

318 N SUNRISE AVE
Roseville

Placer Pet Sitting LLC

11600 Overhill Dr.
Auburn

Priceless Petsitting

Shingle Springs

Rainbow Bridge Boarding

5317 Kohler Ave.
Sacramento

Rio Linda Veterinary Clinic

432 M St
Rio Linda

SACRAMENTO ANIMAL HOSPITAL

5701 H ST
Sacramento

Sacramento Cat Hospital

4115 Manzanita Ave
Carmichael

SIERRA HILLS PET CEMETERY

6700 VERNER AVE
Sacramento

SMALL DOGS HAVEN

3940 EL CAMINO AVE
Sacramento

South Sacramento Pet Hospital

5651 Franklin Blvd
Sacramento

SOUTHGATE VETERINARY HOSPITAL

6844 FRANKLIN BLVD
Sacramento

SPCA SACRAMENTO SOCIETY

6201 FLORIN PERKINS RD
Sacramento

Sunrise Blvd Animal Hospital

7484 Sunrise Blvd
Citrus Heights

SYCAMORE LANE KENNELS

5111 W SARGENT RD
Lodi

Sycamore Lane Kennels & Farm

5111 W Sargent Rd
Lodi

Sylvan Corners Pet Hospital

7548 Old Auburn Road
Citrus Heights

Tail Wagger Pet Care

Caddington Way
Sacramento

The Local Bark

3201 Fitzgerald Rd
Rancho Cordova

TLC PET SITTING

9209 HEATHFIELD WAY
Sacramento

TRUSTED FRIENDS PET SITTING

8000 RUSH RIVER DR
Sacramento

Tug Dogs

Elverta

Uppity Pup

4604 Enterprise Ct
Diamond Springs

Vacaville Animal Care Center

1100 E Monte Vista Avenue
Vacaville

VCA American River Animal Hospital

9391 Greenback Ln
Orangevale

VCA Bradshaw Animal Hospital

9609 Bradshaw Rd
Elk Grove

VCA Elk Grove Animal Hospital

8640 Elk Grove Blvd
Elk Grove

VCA Highlands Animal Hospital

3451 Elkhorn Blvd
North Highlands

VCA Sacramento Animal Medical Group

4990 Manzanita Ave
Carmichael

VCA Westside Animal Hospital

1550 Jefferson Blvd
West Sacramento

VETA JONES

4119 N FREEWAY BLVD
Sacramento

WAG HOTELS

1759 ENTERPRISE BLVD
West Sacramento

WAGGER SPA & MARKET INC

2051 ARENA BLVD
Sacramento

West Roseville Pet Resort

7631 Galilee Rd
Roseville

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