Reviews for Richmond Mortgage Brokers

A
Rated Review by SETH R.
"This company is small and local. They have great services and they are also very good at dealing with any cases if you have a splotchy credit record or history. They just really have great ideas, they invest their time and energy into you as a client, and they do a really good job if you ask me. I had no complaints and I have advised others to use them too."

A
Rated Review by SETH R.
"I only have good things to say about Benchmark. They are timely about getting back to you if you have questions. They pay attention to detail. They hire great people. They do not rip you off and they really work with you. Again, I have told others in my area that I think they are great from their services to their rates to their customer service department."
 
 

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Richmond Mortgage Brokering Articles

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Angie's List In The Press

Richmond Mortgage Brokers Reviews

A
"When I reached out to
Richmond Mortgage Brokers Provider Name Locked
with
Richmond Mortgage Brokers Provider Name Locked
I was unsure of the direction my husband and I needed to go with our current home...rent it out or list it for sale. With over 20 years of experience,
Richmond Mortgage Brokers Provider Name Locked
took his time, answered all of our questions, and eased all of our concerns. He helped us weigh the Pro's and Con's of listing our home for sale in the current real estate environment. We will 110% be using
Richmond Mortgage Brokers Provider Name Locked
and his team as
Richmond Mortgage Brokers Provider Name Locked
for our real estate needs.
"
A
"Talk about EASE! I am a working mom with 2 kids and never have time to myself let alone time to sign for a refinance.
Richmond Mortgage Brokers Provider Name Locked
sent someone to my home at 8:30 at night when my kids were asleep to sign. Yes, once my kids were asleep!! Not to mention their fees were 25% less than the local competitors. I recommend FT&E to anyone!!
"
F
"I contacted
Richmond Mortgage Brokers Provider Name Locked
recently to refinance my house. I applied online and received a call from them shortly. The samesman gave me a pitch and said he would not give me a quote without my wife on the line. He wanted to set up an appointment for the next day to give us the information and wanted to know if there was any reason we would not commit during that first call. It was handled more like a timeshare sales pitch - very high pressured. Like most people, I told him that in no way was I going to commit during that call and then cancelled the call. Any salesman who rushes you to make a decision knows that he's selling snake oil, or else he would let you think about it. I can't imagine making such a large decision in any rushed mode. As it turns out, I found a better loan locally for a full 5/8% lower, with no closing costs, points, or
Richmond Mortgage Brokers Provider Name Locked
fees.
"
A
"It was a very pleasant experience. We used
Richmond Mortgage Brokers Provider Name Locked
about 5 years ago and got a great rate on our first home, but rates have dropped even further so it was time to refinance. I usually have a lot of questions and
Richmond Mortgage Brokers Provider Name Locked
was always available and he was a huge help!
"
C
"I pulled out of refinancing with
Richmond Mortgage Brokers Provider Name Locked
.
Things started well. I liked the Mortgage broker and he was pretty responsive to my emails and phone calls. The closing costs did creep up a bit with the pre-paids, but I was still on track to save money at the 3.75 rate which would have given me a break even in several years and then a lot of savings down the road.
But then my appraisal came in lower than I was expecting. Not by much, just a bit. This is where things started to get a little strange. After my appraisal came in low, I was re-assigned to another person to work up an FHA refinance on Friday. It took several emails and phone calls to get ahold of this person on the next Tuesday. I finally did get ahold of him and he said it had to be FHA again, so I told him to try to work the numbers. I waited a couple more days and no good faith estimate, so I requested a good faith estimate. He said he couldn't give me one yet, only a rough estimate. The rough estimate showed me saving less than 100 dollars a month, so at this point I asked them to stop the process. Note it was almost 1 1/2 weeks after the appraisal at this point, so I was frustrated with how slow things were going. This is why I rate them a 'C' on responsiveness and puncuality.
Not soon after I asked them to stop the refinance process, I also found appraisal actually had some blatant mistakes in it. This to me supports the fact that the appraiser wasn't that good and probably got my house's valuation wrong. For example, I found several errors in the appraisal, such as the appraisal saying I had a crawl space, when I had a full basement, saying I had ceiling fans, when I have no ceiling fans. Even the room count in the appraisal was wrong and there were spelling mistakes. In addition, the appraiser found several comps that were miles away in different neighborhoods and different lot sizes, no basements, etc and used those for comps. To me this calls into question the valuation, since I found so many other mistakes.
I bough this to the attention of the mortgage broker, but by now it was too late. The Mortgage broker wanted to do a valuation appeal, but I guess the guy processing my loan - the "Solution Consultant" was afraid to do this because of the stricter laws now with mortgages.

To sum things up, not bad or terrible, but I felt things could have gone much better. I felt the communication after my loan was switched back to FHA could have been better and gone faster. It just seemed like things took forever after the appraisal came back low. I will also have to complain about the appraisal. I know that
Richmond Mortgage Brokers Provider Name Locked
just contracts with someone, but I felt like the appraisal was done by someone that didn't do it correctly and it seems like for the 300 or so dollars I spent, a better, local appraisal company could have been used. I know the laws have changed, but shouldn't a homeowner have some process to appeal and get another appraisal if its obvious that mistakes were made?
Anyway, this is the 2nd time I have tried to use them and it hasn't worked out. Going forward, I will probably try to use a local mortgage broker to get better service and hopefully an appraisal that is more in line with reality. Note that the
Richmond Mortgage Brokers Provider Name Locked
I'm in has lost some value, but values and sales are picking up. I don't think the guy that did the appraisal took that into account at all.

Update: When I wrote this review the first time, I had just told the loan consultant to "stop" with the process because the numbers didn't make sense and they wouldn't try a 2nd appraisal. Then almost a week after I told them to stop, I get a phone call and an email from someone at
Richmond Mortgage Brokers Provider Name Locked
who proposes a new loan that has lower closing costs and works with my lower appraised value, but they have increased the rate to 4.25. I tell this new guy no and say in summary: "no thanks, I'm done because I don't really have faith in
Richmond Mortgage Brokers Provider Name Locked
at this point". Besides, the new rate is not competitive and the credit they were giving on the closing costs they would still make back in interest in just a few months. I'd rather just try to use someone else and get a good rate.

Then on 10-5-2012, more than a week after I told them to stop the process, I call to find out when I'm going to get a refund on my initial 500 dollar deposit ( minus the appraisal and credit report fees of course ). I speak with a nice young lady that tells me that my loan HASN'T been stopped, its in a suspended status and it will take another 8-14 days to get my refund! This is after my last loan consultant said he was stopping the process last week and said I would get a refund in 7-10 days! I finally got things closed down later that day.

Update - I finally got a refund of part of my initial 500 deposit. Note that it took until 10-12 to get my refund, over 2 weeks after I told them to stop the refinance. There is no excuse for that. Some people may get lucky with
Richmond Mortgage Brokers Provider Name Locked
, but with the customer service I have experienced, I will never "roll the dice" and take a
Richmond Mortgage Brokers Provider Name Locked
with them again.
"

All Mortgage Brokers in Richmond, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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Alcova Mortgage - Richmond

8401 Mayland Drive, Suite R
Henrico, VA

ALLIED HOME MORTGAGE CAPITAL

13817 VILLAGE MILL DR
Midlothian, VA

ALLIED HOME MORTGAGE CAPITAL

1509 W CARY ST
Richmond, VA

ALLIED HOME MORTGAGE CAPITAL

6767 FOREST HILL AVE
Richmond, VA

ALLIED HOME MORTGAGE CAPITAL

6200 LAKESIDE AVE
Henrico, VA

ALLIED HOME MORTGAGE CAPITAL

611 N COURTHOUSE RD
Richmond, VA

ALLIED HOME MORTGAGE CAPITAL

3108 N PARHAM RD
Henrico, VA

American Church Financial Services

5486 Smoke Rise Dr
Stone Mountain, GA

AMERICAN HOME MORTGAGE

7201 GLEN FOREST DR
Richmond, VA

AMERICAN HOME MORTGAGE

7100 FOREST AVE
Richmond, VA

AMERICAN HOME MORTGAGE

9101 MIDLOTHIAN TPKE
Richmond, VA

AMERICAN HOME MORTGAGE

9520 IRON BRIDGE RD
Chesterfield, VA

ANTIPEST TERMITE & PEST CNTRL

3905 HILLTOP FIELD DR
Chester, VA

Assist 2 Sell

593 Southlake Blvd
Richmond, VA

ATLANTIC MORTGAGE & INVESTMENT

4198 Cox Rd Ste 201
Glen Allen, VA

Avid Advertising Inc

2204 Garnet Ave Ste 201
San Diego, CA

B B & T CAPITAL MARKETS

901 E Byrd St Ste 300
Richmond, VA

B F SAUL MORTGAGE CO

9211 ARBORETUM PKWY
Richmond, VA

BANK OF AMERICA MORTGAGE

3601 COX RD
Henrico, VA

Bank of Internet USA

4350 La Jolla Village Dr Ste 140
San Diego, CA