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"First of all, when I was exploring the alternative options to COMCAST I contacted the
rep asked about the $29.00 internet "access"" fee. I was told that
customarily waiver the "access" fee and that the waiver would apply to me. After I received my first bill, I found the charge on my bill (spread over 3 months). I called
and got only $10.00 removed from the bill. During installation I was told by the
tech that there was no way in which my VCR could work with my current TV, since it was an older model and there was no way my series 2 TIVO could work as it did prior to the installation. So I was left with no VCR nor the TIVO working. I asked him why I could not use a splitter on the input coax line so that I could simultaneously use the TV and TIVO. He said that was impossible because of electrical "impedance". He left with no solution. Subsequently, I have successfully installed a $15 splitter and reconfigured the wiring so that no only does my VCR work, but also my TIVO. I don't know whether he was incompetent or whether he was trying to sell me his DVR for a monthly fee of $20, which he repeatedly said was my option to replace my TIVO.

-Paul F.

was very good when it came to the installation of the service. They took a lot of time to explain to us how everything worked. I have not" really had it that long but so far everything is really good with it. They were very thorough.


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TV Service - Cable, TV Service - Satellite, Internet Service

More consumers are cutting the cord for cable TV services and switching to streaming movies and TV shows from the Internet and content services like Netflix and Hulu. One group estimates that as many as 3.56 million Americans will make the switch in 2012 alone.

Angie's Answers


Internet Service reviews in Richmond


They kept bugging me to switch to them and finally I did. The service started going downhill and by the end of the month it was completely out. Over the course of the month, I spent a total of six hours on the phone calling tech support that was located in India. They all said it was my fault and not their issue to solve. Finally, I reached a very educated sounding man who may have studied abroad because he had really good English. He totally got what was going on. He knew the problem and sent a crew out to fix it. It was just the point of all the wasted hours on the phone and one month with no service that I paid for. I pay about $40 a month for the service. I am still using them for now.

Cavalier sent me a DSL modem and software, which I installed myself. It was easy and straightforward to set-up. The Internet was not as fast as broadband cable Internet. The service would go down about once a month, and the outages could last up to 4 hours. I canceled the service mainly because I got a better deal from Comcast. I did not have to return the modem.

I was able to schedule my installation on a Saturday morning. The technician came exactly when he said he would be there. He had some trouble setting up the Internet, and it took him about an hour to complete. I have no complaints about the Internet service. I have not experienced an interruption yet, and it never seems to run slow.

Everything about
Richmond Internet Service Providers Provider Name Locked
is fantastic (throughout, both up and down, service continuity, responsiveness), except the price, which is double what my friends in other parts of the country pay. Guess that's what you get with a monopoly, eh?!
- AL B.

The service technician restored the Internet. However. All calls to
Richmond Internet Service Providers Provider Name Locked
customer service, technical support are outsourced to foreign countries. Unable to understand the broken English of foreign employees. Not only were this foreign technicians unable to solve the Internet connectivity issues but inform you as the customer 20 year customer I am) that it will be three days to store your service. That is completely unacceptable. I researched and contacted the CEO of
Richmond Internet Service Providers Provider Name Locked
and had to be a witch to get Internet restored. The rented modem, from
Richmond Internet Service Providers Provider Name Locked
, needed replaced. it took 5 minutes for tech to switch it out. But had to go through HE__ double hockey stick to get through the foreign customer service. Now seeking home grown American company for tv and Internet service. Will switch if I find one. Verizon outsources jobs to foreign countries as well.
- Catherine D.

So... I've been with
Richmond Internet Service Providers Provider Name Locked
for 10 years. When I first moved into my house I didn't even own a TV and just had internet service. I paid less than $40/mo. A year later a salesman said that they were raising their prices $15/mo, but if I purchased basic cable that my rate would go up only $3 extra a month. I explained that I didn't own a TV, but he insisted that it was a better deal with the basic cable.... so I got cable (with no TV) and started paying $42/mo. A year later, my fiance moved in with a TV and was thrilled that cable was already there. Not long after that my rate went up to over $50 - a rate increase to keep up with inflation. Somewhere around this time, I discovered that we were being charged an additional $10 a month for a box that we didn't have (they did correct this but I had to go into the main office). Then came the whole HD fiasco..... our 15 channels started being eliminated one by one until we were only left with 2-3 channels (even PBS was removed - how is that possible?) -- UNLESS we paid for the HD upgrade at $10 a month AND an HD box at an additional $8. So no we are up to $68 a month for BASIC cable and flimsy internet service. Internet service became maniacally slow. Not only did we have to restart our router daily to get any connectivity, but it would take me several minutes to download even small files and streaming anything was completely out of the question. When I called to complain about it, they told me I didn't even have internet service!
Richmond Internet Service Providers Provider Name Locked
? I explained that I had been an internet customer for 8 years and was promptly told that I was not one now. But they would be happy to add it to my package for a mere $20 extra a month! This seemed unbelievable to me, but no one was willing to budge on this situation. I refused to pay the additional amount... thus now ending up with BASIC cable. Over the last two years, my bill has increased from $68 to approximately $78 (I say approximately because every month seemed to be slightly different but around this amount)... then late last year all the sudden there is a mysterious "HD Technology Fee" being added and of course all the taxes and other Fees seemed to have increased as well (2 communications sales taxes, a PEG Capital fee, Rights of Way Fee and another PEG capital fee) to total $93 a month! Seriously??????? Basic cable folks! no movies, no 100 channels... BASIC cable. Almost $100 a month! I'm done. I know most cable companies do similar things, but I think
Richmond Internet Service Providers Provider Name Locked
is about the worst... and I hate the idea that I have to call in or go in, whenever a mysterious charge gets added to my bill. I truly do not understand how they can get away with it. They wont with me any longer. Good riddance!

All Internet Service Providers in Richmond, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 - webpopular.net

2150 W Northwest Hwy

Alexander Technical Resources

1263 Glenwood Ave SE

Alliance Telecom Corp

7582 Las Vegas Blvd

Almighty Web Designs

301 Yamato Road

Andy's Web Tools

646 N Riverside Dr

Aws Web Design

po box 3164

Bay Geeks

3535 Prescott St N

Best Practice Institute

410 Evernia Street

Big Oak Studios, Inc.

3781 Westerre Parkway, Suite C

Cable TV America

540 S Water Street


6462 Westwood St

Channel Marketing Inc

P.O. Box 17294

Clear Internet Sales

1420 N Parham Rd


5401 Staples Mill Rd


1-99 N Sycamore St

Comcast Richmond

5401 Staples Mill Road

Comcast Richmond

1324 W Cary St

Comcast Richmond

1700 Blair St


1625 Lakes Pkwy.

Computer Doctors

3233 Loganwood Dr
Colonial Heights

Cox N Chesterfield

N Chesterfield

Creep Squash

7925 Silverton Avenue

Design By Nur

1034 SE Linn St



Dish Network Glen Allen

10205 Staples MillRd
Glen Allen


1121 Mall Dr.

Dynamic Web Solutions

1813 E. Broad Street

eDrugSearch.com, Inc.

607 E. Blanco #398


5000 Euclid Ave Ste 310

Epitome Networks

1600 E Parham Rd Ste A

Eyeflow Internet Marketing

1013 East Carson Street



Firm Forensics

600 E Main Street

Fly Media Productions, LLC

225 Parkway 575 #620


7401 Summerhill Road

Full Rotation Group

90 Lackawanna Ave

General Business Services Tax Company

141-B East Belt Blvd

Golphur Marketing

12423 Shore View Dr

Greater Works Business Services

100 River Street

Green Planet Web Design

236 2nd Ave

Greencastle Web Design

676 Shannon Drive N

Homemade Design

41 Monument Ave


4017 Sunvalley Dr

House Call Computer Service, LLC

PO BOX 2113


Charles City

I Fix Computer Problems

5307F Huntmaster Drive

Impression Marketing

13807 Village Mill Dr

JES Technical Solutions

15824 Maritime Court

Local Results

5202 Douglas Corrigan Way

Macgirl Inc

880 Mandalay Ave

Marcor Technologies Inc

2807 Yosemite Dr

Master 55

40446 N Rte 59

Modern Web Studios

1067 N Main St

My Utility Brokers

9344 Tarryton Ave.

MyBiz OnLine Services, LLC

7633 Hull Street Rd, Ste 102


PO Box 801

O2T2 Hosting

Po Box 26041

PCPC Support

Nationwide Support Center

Performance Media Placement

23172 Plaza Pointe

Planet Trips

20068 Beaver Dam Road

Princeton Internet Marketing

295 Route 571, Suite 181

Red Blue Concepts

3176 Darvany Drive

Redhaus Design

3040 Oasis Grand Blvd


4121 Hillegas Road

Set Your Sites WebDesign

P.O.Box 577
Colonial Heights

Shasta Consulting & Web Design, Inc.

2205 Hilltop Drive - 2020

Smart Evolutions

PO Box 2226

Smart Ideas by Joe Shipley

2147 W Isthmus Loop

Smellycat Productions

Richmond Rd

The Right Way to Write

30 East Georgia Street


13908 Allisonville Road

Unlimited Web Design

12 Hopkins Street

V-Link Development

2620 Glenridge Dr.

Verizon Fios Glen Allen

4101 Cox Road
Glen Allen

Verizon Fios Richmond

7320 Staples Mill Road

Verizon Wireless

11409 Midlothian Tpke

Walton Street Web Design

2032 W Walton St

Web & Moore

31680 Joseph Dr.

Web Editors, Inc.

21392 Palomar Street #958

Webb Design

PO Box 690661



Wire My Web

48 Maiden Ln

WON Marketing, Inc.

200 N. Harrison St, #106


11810 Parklawn Drive

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