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Richmond Automating Articles
Manger), Bill (system Designer) and
After we walked the house, we all sat down in the living room. The team from
system, the team processed the deposit and setup a revisit at the
Two week later, we had the
My experience with
I am will recommend them to anyone on Angie’s List for Audio/Video or Automation in the house/business. They have the best brands and superior service . They are the BEST!
It is clear this company does quality work and they are very nice people on top of it.
After spending 8 hours outlining my expectations and outlining all of my needs, I received an estimate that had only about 60% of what we had discussed addressed. I should have stopped there. I worked with
After pointing out several issues with the estimate and going through about 4 iterations and another 4 hours going back over what I had already explained, we finally agreed to a contract and agreed to work, with an estimated time of 2 days for a $30,000 project, to be completed the Wednesday before Thanksgiving. I should have known that this would never work.
After signing the contact and providing a check for 1/2 of the work, I heard nothing from Smarthome. On the evening of Monday before Thanksgiving, the day before the job was to start, I called and texted
They did get half of a crew out the next day, but they could do very little as they had no electrictian which was critical as this was a contract to change all of the smart switches in my home. The new project manager,
Clearly the job was not done by Thanksgiving and is still not done. In fact, we had lights coming on in the middle of the night throughout the Holiday weekend when all the kids were home. A major mess.
Throughout the process, we had Geoff
As the project devolved, I was asked to take an entire Saturday AGAIN walking through all of the changes that needed to be made, another 8 hours of my time. The program was then ran, and was totally wrong. I asked and received the program and made the changes myself, actually having to activate several devices which Smarthome had failed to activate. It took me about 10 hours to program it to where I wanted it. Subsequently, Smarthome came in and programmed over my changes, taking it backwards, and I fortunately was able to load a backup copy that I kept because I expected their incompetence.
Before I signed the original contract, it had extensive review by Smarthome and many discussions with both
Throughout the process, I called, e-mailed and texted both Pat and Geoff constantly asking for additional focus and better resources, and they just couldn't deliver. I have spent over 70 hours of my own time describing, clarifying, correcting their install mistakes, programming and finally actually doing some of the installs myself. I would never do business with this company again, would never recommend them, and have no confidence that they will stand behind the product that they installed. In fact, I contacted Pat directly for a switch that has already malfunctioned, and he has been non-communicative.
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