House Painting reviews in Richmond


This was a big, long job, taking 5-6 men about 5 weeks. They showed real professionalism throughout. They arrived each morning on time and were friendly despite days on 40 ft ladders. They tried their best to honor any requests I made.
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made regular inspections to be sure the work was up to his high standards and would have some things redone if they weren't.
After the job was completed,
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sent two men back to the job when I discovered a few minor details that had been missed.
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is a good and honorable man who I would be happy to work with again.

- william S.

Everything went great. The windows arrived in about a week and were installed in a day. The rest of the work took about 2-3 weeks including several days that they could not work because of the weather.
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was our point of contact and he was always available to answer questions and solve any problems. After a few weeks we discovered several minor problems which he came right out and solved.

I want my review to actually appear on the member review list Angie's list people. Thanks for another great recommendation!
- Anne M.


My intent is for this review to provide others information to consider when deciding who to do business with. I cover four areas and then provide a summary. The areas are as follows:

Paint cans



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Vendor personnel policies

Paint Cans: Make sure the contract requires that all empty paint cans are maintained on the property until your project is completed. This is ensure that the paint you are sold is the paint that goes on your house, which is particularly important if you are not going to be there while the project is taking place.

Here’s why:

I was sold Duration paint, which is a top of the line
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product and expense. The men (5) started the project on a Friday and I saw the Duration paint cans. Saturday the men painted until early afternoon. They left a new five
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of paint on the porch with the label turned away. I looked at the label and saw that it was a
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grade. I had not been paying particular attention to the paint or the work up until this point. The following is the e-mail chain that ensued. You’ll note an unrelated issue regarding the painter’s professionalism, which I am leaving in for informational purposes.

My e-mail…

I see a 5
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bucket of SW Superpaint out there, which is not Duration. Please tell me what that is about.

JL’s response…

We spoke with XXXXXX about the 5
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bucket of Super Paint. Apparently, they went to
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to get the stucco color in Duration (7 gallons).
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mixed 2 single gallons of Duration and then the wrong 5
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bucket. We did not open it and are planning to return it to get 5 more gallons of Duration as the contract states.

Another thing was brought to my attention that I would like to discuss with you. In talking with the guys, they said that you became very angry with them and began cursing at them yesterday afternoon. I am being told it had something to do with the threshold of the back door being painted and then you stepped on paint and tracked it in the house. I understand that this may be frustrating, but in no way was it anyone's fault.

I cannot have my guys being treated like that. They are professional painters, who do their best and treat a customer's home like their own.
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does the highest quality work in painting homes as he shows us over and over again. Our goal at every customer's house is to do the highest quality job and treat the customer with respect. I would expect my painters to be treated in the same way, or I will not have them working in that environment. We are in the business of painting homes and do not take this opportunity lightly. We always work to fulfill the work that is laid out in the contract as stated with the utmost care and quality.

My response and immediate follow-up…

-Being treated like what? They see me coming in the door with groceries and
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’t bother to tell me the threshold is wet? The storm door was closed. I was supposed to know it had been painted as I tracked paint into the house?

Maybe it was because the radio was blaring or, like yesterday, they too busy charging their phones and what not on my house current.

Sir, every story has two sides. And, yes, I was furious because there was no sense in it.

-Two men standing on the porch watching me come in loaded down with groceries and neither one of them said a word about the threshold under a closed storm door being wet. I did curse; however, I did not curse at them, but in general as I believe anyone would have.

JL’s response…

I can understand that is a frustrating thing, but not something I believe needs to escalate. I know you and I both agreed that communication is very important so I appreciate your willingness to communicate. In construction work, not everything will go 100% smoothly but in the end, I know you will be happy with the work.

I will direct the guys to not plug in their phones during the day to use your current. If we need to use an electric tool for anything, we will ask you before plugging in so as to receive your permission to use your current. Do you not want them playing music during the day? I know from experience that music helps as you work outside, but understand if you do not want this.

We will also ask the guys to communicate with you if any doors or areas are wet with paint that you may walk across so as to avoid any issues again.

My response…

XXXXX, I had totally forgotten about it until you felt the need to dress me down. It seems professional painters may considered a wet paint sign? Prop the door open? Put a chair in front of it? Nothing on that whole wall is painted but the threshold. Nothing. There was a man not three feet away as I opened the storm door and unlocked the back door. Couldn’t he have told me it was wet? Groceries, dog, new shoes with paint all over them, paint tracked across my newly sealed kitchen floor, paint on the dog’s feet. Yes, I was angry. I did not curse your man, I cursed the situation. I know accidents happen and had moved on, but I did not appreciate your dressing down without having been here or having heard my side. Let it end here.

I would like to see the paint as it comes onto the property so that I make sure there are no more mistakes as to what is being used.

Thank you.

After all this, I go out and poke around the paint cans and see in that addition to the five
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of the wrong paint, there is one
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can of it, too. I look at the empty cans in the yard and see that there is one out there (7 gallons referenced above), too, along with two empty cans of paint that I have never heard of that had all gone onto the house.

A problem at the paint store that came in their truck to my house, onto the porch and that had started going onto the house?

The men quit on Monday. Had they spent their a paint allowance on a cheaper paint and didn’t want to eat the expense of getting the correct paint? I
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’t know.

Get the cans lined-up.

Windows: When your house is washed, your windows and screens will be trashed. Have the contract state who is responsible for cleaning them. I point this out because a competing quote stated that the windows and screens would be cleaned. If you do not have replacement/tilt windows and/or have a two story home, cleaning the windows can be a huge problem.

Gutters: Google painting aluminum gutters and, like all metals, you will see that they need to be cleaned and primed before painting. Do not let anyone paint your dirty gutters without understanding what you are getting into. The vendor wanted to paint mine without cleaning or priming them. Thankfully, it did not happen.

Vendor personnel policies: If you have an aversion to loud radios in your yard and/or workmen who plug their devices into your home to charge them up on your dime, get the companies policies on that in the contract.

Summary: Angie’s List is an incredible tool that I have very useful, but, as the site discloses, you cannot rely on it 100%. A company can take a couple/few thousand dollars, hand it out to friends and family so they can join Angie’s List and end up with lots of “A” reviews. I have learned, while a good indicator, company grades are not 100% reliable.

- Paul C.

Set up 2 different appts with 89 paint. Scheduled a specific time on both occasions. They didn't show up to either appt and never called me ahead of time to tell me they wouldnt be able to come. I had to leave work early both times to make it home in time, completely wasting my time. don't use this unprofessional company.
- Kimberly H.

It was a pleasure working with
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. He and an employee arrived at the agreed time and they promptly set up their equipment and began the agreed upon work. The job was completed in a very timely manner, along with their clean up and returning everything back to its proper place. It was a very positive experience. Definitely will use
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again, in fact, I plan to use them later in the year for an additional job.
- Kathy C.

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and his assistant do all the work themselves. They arrived on time, got all the colors correct. Price quoted was $2000 less than another painter I contacted who also had a great recommendation from a friend. They took down all the paintings etc, moved the furniture and then moved it all back. Completed job in time stated. The polyurethane job on the wood was outstanding - looks much better now and the wood is actually sealed - we were getting some water stains and stuff before.
Some of the edging was not quite as sharp as I would have liked, but nothing glaring. I also thought they were going to take our TV down but they ended up painting as far as they could reach behind it instead - perhaps this counted as a "delicate" object that we had discussed beforehand that my husband and I were supposed to remove ourselves but that wasn't totally clear to me. Still OK as you wouldn't notice unless you were really looking for it, just wasn't completely clarified ahead of time. My last complaint was that cleanup at the end of it all was more than I would have liked to have been left with and we had a few streaks of paint on the floor that they didn't clean up completely - those were the reasons for B for quality and professionalism. But person to person Mr.
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were always polite and quick with responding to questions/requests.
Given the price and otherwise thorough job, would definitely have them back again with just a little more discussion perhaps on what needed to be done on each of our ends. In fact am considering having them repaint a couple of rooms already as the colors didn't quite work out the way we thought it would.
- Megan L.

Very happy with all the interactions we had with
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. We ended up only receiving an estimate and then going with another painter but
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was prompt, courteous, and responsive.
- Matthew O.

It went well. They did what we agreed to and did a good job. They were prompt and worked quickly. There was one mix-up on paint colors, but they corrected it without hesitation.
- Lynwood F.

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arrived on time and got right to work. He was very attentive to what we wanted and did very good work. Only downside is he can be hard to reach on the phone, which may be because he is on the job a lot. Will definitely get him to do more work in the future.
- William M.
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All Exterior Painters in Richmond, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Cascante Contracting Inc

3329 Broad Rock Blvd
Richmond, VA

Catalan's Home Improvement Inc.

4312 pettus rd
Richmond, VA


2025 Square Dance Ct
Virginia Beach, VA

CertaPro Painters of Lower NW Richmond VA

368 Oxford Ln
King William, VA

CertaPro Painters of Midlothian

11230 Turnley Lan
Midlothian, VA

CertaPro Painters of NW Richmond

368 Oxford Lane
King William, VA

CertaPro Painters of the West End Richmond

8605 Seldondale Ln
Henrico, VA

Champion Development Inc

1600 White Cedar Ln
North Chesterfield, VA

Chapman Painting and Cleaning Inc

2566 Gwynn Ave.
Richmond, VA


Richmond, VA


Richmond, VA


Richmond, VA


11622 Busy Street
Richmond, VA


Henrico, VA

Coghlan Painting & Carpentry

9389 Ashlock Ct
Toano, VA

Collawn Construction Co.

2406 Nortonia Rd
Henrico, VA


132 Turner Rd Ste D
Richmond, VA

Colonial Plaster Restoration

Mechanicsville, va

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