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House Painting reviews in Richmond
After the job was completed,
My intent is for this review to provide others information to consider when deciding who to do business with. I cover four areas and then provide a summary. The areas are as follows:
Vendor personnel policies
Paint Cans: Make sure the contract requires that all empty paint cans are maintained on the property until your project is completed. This is ensure that the paint you are sold is the paint that goes on your house, which is particularly important if you are not going to be there while the project is taking place.
I was sold Duration paint, which is a top of the line
I see a 5
We spoke with XXXXXX about the 5
Another thing was brought to my attention that I would like to discuss with you. In talking with the guys, they said that you became very angry with them and began cursing at them yesterday afternoon. I am being told it had something to do with the threshold of the back door being painted and then you stepped on paint and tracked it in the house. I understand that this may be frustrating, but in no way was it anyone's fault.
I cannot have my guys being treated like that. They are professional painters, who do their best and treat a customer's home like their own.
My response and immediate follow-up…
-Being treated like what? They see me coming in the door with groceries and
Maybe it was because the radio was blaring or, like yesterday, they too busy charging their phones and what not on my house current.
Sir, every story has two sides. And, yes, I was furious because there was no sense in it.
-Two men standing on the porch watching me come in loaded down with groceries and neither one of them said a word about the threshold under a closed storm door being wet. I did curse; however, I did not curse at them, but in general as I believe anyone would have.
I can understand that is a frustrating thing, but not something I believe needs to escalate. I know you and I both agreed that communication is very important so I appreciate your willingness to communicate. In construction work, not everything will go 100% smoothly but in the end, I know you will be happy with the work.
I will direct the guys to not plug in their phones during the day to use your current. If we need to use an electric tool for anything, we will ask you before plugging in so as to receive your permission to use your current. Do you not want them playing music during the day? I know from experience that music helps as you work outside, but understand if you do not want this.
We will also ask the guys to communicate with you if any doors or areas are wet with paint that you may walk across so as to avoid any issues again.
XXXXX, I had totally forgotten about it until you felt the need to dress me down. It seems professional painters may considered a wet paint sign? Prop the door open? Put a chair in front of it? Nothing on that whole wall is painted but the threshold. Nothing. There was a man not three feet away as I opened the storm door and unlocked the back door. Couldn’t he have told me it was wet? Groceries, dog, new shoes with paint all over them, paint tracked across my newly sealed kitchen floor, paint on the dog’s feet. Yes, I was angry. I did not curse your man, I cursed the situation. I know accidents happen and had moved on, but I did not appreciate your dressing down without having been here or having heard my side. Let it end here.
I would like to see the paint as it comes onto the property so that I make sure there are no more mistakes as to what is being used.
After all this, I go out and poke around the paint cans and see in that addition to the five
A problem at the paint store that came in their truck to my house, onto the porch and that had started going onto the house?
The men quit on Monday. Had they spent their a paint allowance on a cheaper paint and didn’t want to eat the expense of getting the correct paint? I
Get the cans lined-up.
Windows: When your house is washed, your windows and screens will be trashed. Have the contract state who is responsible for cleaning them. I point this out because a competing quote stated that the windows and screens would be cleaned. If you do not have replacement/tilt windows and/or have a two story home, cleaning the windows can be a huge problem.
Gutters: Google painting aluminum gutters and, like all metals, you will see that they need to be cleaned and primed before painting. Do not let anyone paint your dirty gutters without understanding what you are getting into. The vendor wanted to paint mine without cleaning or priming them. Thankfully, it did not happen.
Vendor personnel policies: If you have an aversion to loud radios in your yard and/or workmen who plug their devices into your home to charge them up on your dime, get the companies policies on that in the contract.
Summary: Angie’s List is an incredible tool that I have very useful, but, as the site discloses, you cannot rely on it 100%. A company can take a couple/few thousand dollars, hand it out to friends and family so they can join Angie’s List and end up with lots of “A” reviews. I have learned, while a good indicator, company grades are not 100% reliable.
Some of the edging was not quite as sharp as I would have liked, but nothing glaring. I also thought they were going to take our TV down but they ended up painting as far as they could reach behind it instead - perhaps this counted as a "delicate" object that we had discussed beforehand that my husband and I were supposed to remove ourselves but that wasn't totally clear to me. Still OK as you wouldn't notice unless you were really looking for it, just wasn't completely clarified ahead of time. My last complaint was that cleanup at the end of it all was more than I would have liked to have been left with and we had a few streaks of paint on the floor that they didn't clean up completely - those were the reasons for B for quality and professionalism. But person to person Mr.
Given the price and otherwise thorough job, would definitely have them back again with just a little more discussion perhaps on what needed to be done on each of our ends. In fact am considering having them repaint a couple of rooms already as the colors didn't quite work out the way we thought it would.
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