at rock sold masonary did a superb job building a new fireplace in our family room. All of his workers were profesional and courteous, the fireplace they built turned out to be a beautiful addition to our home. I would highly recommend ...more
and his crew if you are a stickler for details as I am. They definately deliver what they promise. "
Rated Review by CYNTHIA B.
"Very professional analysis and diagnosis of chimney issues. Work was done swiftly and with zero mess left over, which is a neat trick when working with a fire place. Installed a new flue and shored up chimney.
Would definitely use them again. ...more They are not cheap, but you certainly get what you pay for with this company. "
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Angie's List In The Press
Richmond Chimney Repair Services Reviews
"Provider came to do chimney sweep and inspection. During inspection we were given a quote of around $600 for two chimney caps and re-surfacing the crowns. The appt. for mid-December came and went and nobody showed up. No one called to explain. For the past three months I have been trying to get ahold of the owner to get a refund back. He has told me ...more that he will but nothing has come. This check was deposited almost four months ago! Still no refund. Do not use this company. "
"It has been 2 months since we prepaid for the service and NOBODY came to fix our chimney. DO NOT deal with this company! They take your money and disappear. Several phone calls and messages left-no result. I will file with BBB and let you know the outcome.
"I had an appt to re-surface two chimney crowns and install new chimney caps scheduled for mid-December and when the day and time came, no one showed up. My husband and I called multiple times, and for weeks we never got a response. Someone returned a call for the first time in mid-January stating they thought the job was already done (despite our many ...more calls/emails informing them otherwise). We asked for a refund of our $300.00 check which was mailed to them in December and they promised to send it, however we have not received anything yet. "
"I ordered the deal on 23 August but was out of town until late September at which time i called and made an appointment for an estimate for 3 Oct - late morning or early afternoon - as i go the gym every morning. When I got home at @ 1030 am there was a message on my answering machine from @ 9:30 am that
was here and no one was ...more home. I called to reschedule and was told that
would come back by later in the day. He never showed up and no one ever called. On 28 Oct, I called to make another appointment and was told someone would call back on 29th. No one called. On the 31st I called and scheduled an appointment for 7 Nov at 1015. At 8:15
called and said he was on his way.
My first request was the repair of a concrete "cap" of aproximately 2' for a brick wall in my yard and if any money was left (silly me!) replace a few disintegrating bricks in the wall. The estimate was $900 to repair the cap and an additional $1350 for the brick replacement.. That was a bit more than I wanted to pay at the time so I requested an estimate for a small step from the
to my yard - I had 2 steps there already but the first one entering the yard was 12" high and difficult to maneuver. The step would be 4" high by 12" deep and 36" wide. He said he would get with their paver on Tuesday (the 12th) and send an e-mail with the estimate.
On the 12th, I received the estimate: $425 - minus the $200 for the voucher - I would owe $225.
I got two other estimates which each were $175 - so I had one of them do the work. "
"I purchased a property and the inspection uncovered some serious problems with the flues and fireplaces. After discussing the problems and solutions with two separate chimney services, I decided to keep looking since I wasn't comfortable with the solutions offered or the prices quoted. I got a recommendation on Cougots and called them. The inspector ...more arrived promptly for the appointment and wasted no time in evaluating the situation and gave a reasonable price for the work; but more importantly gave remedies to problems the others said were not fixable without major chimney reconstruction. After engaging them to do the work, the technicians arrived on the date and time as agreed to, they were friendly and efficient. I was impressed with Cougats from start to finish and would recommend them without hesitation. "
I live in an older home that sports a fireplace worthy of Cracker Barrel. It has double flues with a 6 ' wide firebox. Therefore, knowledge of fireplaces is a must. They
to the challenge! The technician's name was
, and he was excellent. The crew cleaned my chimney,photographed the interior, ...more and provided a thorough write-up of the work. I was aware that repairs would be necessary, and their assessment was thorough and spot on. The price quoted for repairs was reasonable. I'll write another review after repairs are completed. "
"I contacted them to inspect and clean two chimneys of the house I had just purchased in
, since I presently live in North
, all contact was conducted by email.
During the house inspection I mentioned that I had hired them to do so, and the inspector stated that they were the best in the area,and ...more the Realtor agreed, both stating that they were the ones they used for their own homes. I was greatly relieved that they confirmed the impression I had formed from the responsiveness of the email correspondence with
The workers were delayed a few minutes from the appointed time for the inspection, but called and let me know why and that they would be there soon (all of 10 minutes delay).
When they arrived they went straight to work, and did so in a comfortable manner that appeared relaxed, yet focused on getting it done. I say this for I am an older woman, who was alone in the home and not very comfortable about having workers traipsing through the house. They took care to cover the area surrounding the fireplace, as they inspected it from the room, so there was no
that they had been there once they were finished.
They then inspected the outside view of the chimneys from the roof and upon completion came back to the door to review the results with me. While I was only provided with an overview, for I was told that a detailed email would be sent to me about their recommendations, plus any and EVERY question I asked was given a thoughtful and detailed answer. I will admit that I had a rather defeatist attitude about the cost, being overwhelmed with the cost of moving in general. This did not
the workers gentle manner. I was quickly reassured that I would only be charged for the service of inspection for that day and within the email would be an ‘
’ menu that I could choose from to decide what services I wanted to do at this time. They left me
Then the bill and detailed report arrived! UG!! The email that accompanied it, more a personal note from
than a bill, noted
that he had included the Angie’s list discount for the inspection, but not the other listed items, BUT it would be applied to those I chose to do. The actual bill was only for the inspection, since the worker had told me that the rain had kept the chimneys clean, since there was no cap on them (told with a smile). STILL the list was (abet, to me) extensive of what work needed to be done.
I wrote back to
and asked him if the list was in priority order in order to use either fireplace. Within in a few minutes I received a reply that detailed those items that would allow the fireplaces to be used in a safe manner, and those that I should consider in the future (if I could not afford them now). WOW!! His list did not include some things that I had the impression were important, and explained why that was so. Not only did he ‘miss’ a
to cause me to find a way to afford them RIGHT NOW, but he reassured me that I might be able to use the fireplaces where I was giving them up as a lost cause! "