Richmond Tiling Experts

"I contacted at the end of December to get a quote for tiling my bathroom and tiling a shower that was previously a fiberglass shower. promptly got me a quote which was lower than the other prices I had gotten and included everything that I was asking for. We scheduled a time to start that worked for ...more me and the work was done in exactly the schedule that

had represented.

even met us to help pick out tile and made recommendations that would work best for our budget and desired result. There was very good communication throughout the process."

" was the most informative contractor I have ever met or dealt with. Every single question was answered and explained in great detail. He also provided much information without the need of me asking questions. I was especially grateful that he left the large air filters in my home for an extra weekend at no additional charge since ...more my home was vacant. This just really helped in cleaning the air. This job was started and completed on time and exactly as I expected. My only complaint is that I did find a few cigarette butts in my driveway. It was not more than 3-5, but I do not smoke and found that unprofessional. I also received many follow up calls throughout the process to keep me up to date on what the crew was doing.

provided me with two cds providing all pictures related to my entire job process as well. I knew that he did exactly what he said based on the proof in the pics."

"The was the easier of four major construction projects that we have experienced. was on time for every appointment, responded to every phone call or email. His estimate was dead on. He was meticulous with every detail. The workmanship was first rate. He was careful not to damage anything, floors, walls etc. in the rest of the ...more house and cleaned up at the end of every day. We are completely satisfied with the work

did."

"They were on time, very professional, very clean and meticulous; they made suggestions to save me money and instructed me on how to better care for tile and grout; the work was excellent and thorough."

" and his employee arrived on a Monday morning and started promptly with the removal of the sink, cabinet, toilet; and began demolition and removal of the tile on the walls and floor. The job was completed with 5 days. They arrived each day on time and cleaned up each day before they left. The work was done with great detail. I've ...more gotten many compliments on it."

" spoke with me by phone the night before the job and gave me advice on what materials to buy. This was very helpful. was very pleasant and worked steady at the job all day. The main problem was that the next day, I discovered dried grout was all over the tile bathroom floor. It took me about an hour to ...more scrape up all of it using a putty knife. The caulking around the bathtub was coming up in 2 places within one week. The plaster crack did not appear to be repaired properly, but instead was just covered with spackle and smoothed out. The toilet and vinyl floor replacement was completed in a satisfactory manner as was the caulking on the shower surround and the hole in the wood. When I called to let the company know about the grout, they offered to have

come back and clean it. However, this would have meant more lost time from work for me, so I opted to try and clean it myself."

"I was promised a Friday date for the work. I had made arrangements for my four animals to be boarded at the vets on that day so that they wouldn't be stressed by the noise. Service manager called Thursday and said that they were running late on a job and that they would not do my job until Saturday. On Saturday, the prep team and crew arrived late and ...more there were two crew members, not three as there should have been. I was told by the salesperson that the outside drain pipe would not be visible. When the crew members were working on digging outside, I expressed concern about the width of the digging and how much of my grass was being torn up. I also stated what I was told by the salesperson that the pipe would not be visible. Not only was the pipe visible, but they had put a large cement structure at the end of the pipe. Also, they left cement footprints all over my driveway. They finished after dark. They had to come back several times to repair/fix things."

"Did a great job. He was very prompt and courteous. He called ahead to reconfirm time, showed up at 7:30 am everyday. He arranged for the plumber and made sure that the removal and reinstallation went well. The tile looks great. When he accidentally scratched the floor (deep scratch), he arranged for someone to come out and fix it. Overall, very pleased ...more with his work. Only minor complaint was with the new molding. I prefer joints to be coped with a tight fit. He simply did 45 degree

and in some places the fit isn't tight. That said, 95% of people would not notice or care. I am picky. But for the price and quality of the install, it's easy to overlook."