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When Pat arrived at our appointed time I told him that I wanted a quote on a filter because I had a tankless water heater and had been told that using hard water may void the warranty. I explained that I was not interested in a whole house water softener because I had them in the past and wasn't a fan for two reasons; I didn't want to install a new tap for drinking water and because washing with it made me feel that I couldn't get the soap off. Pat acknowledged my concerns and agreed that tankless water heaters require special treatment including regular flushing and that installing a whole house water filter is an option.
Pat next told me about his company, Kentico's technology, and explained all of the water treatment options and the advantages/disadvantages of each in detail. He patiently addressed all my concerns and answered my numerous questions. Next he performed extensive tests of our water for hardness, acidity and contaminants and demonstrated how the result would be different depending on the water treatment selected. At no time did I feel pressured for any option and he always acknowledged that installing just a whole house filter would be an improvement. I felt as if I was getting an education instead of a sales call.
Armed with all the evidence I decided that installing the combination Macrolite/softener was the best option. It would not only protect the tankless water heater warranty but also save us money in reduced maintenance and expenses.
The installation, which was in a crawl space went without any issues. The installer was personable, experienced and knowledgeable. He worked tirelessly to get the system up and running quickly. Once he was done, he took the time to explain the system, its components, how the shut off unit worked and when to add salt.
I would highly recommend both the Kinetico technology and
About 6 months ago, I discovered that I had a problem at my current home with copper fitting corrosion on the PEX fittings in my plumbing system. Particularly on the hot water lines. I found this the hard way when two of the fittings above the ceiling began to leak within about 4 months of each other. The plumber who did the replacement mentioned that I should have the water tested because he had seen this type of corrosion before on acidic water systems. Sure enough, I went back and looked at the water test that we had done when purchasing the house (3 years ago) and there it was in black and white - ph of 4.8! That's about the same as really strong coffee or really weak wine. Either way, it is not suitable for a fluid flowing in pipes with copper fittings.
This time, there was no question about who to call - I ran into
The system has been installed for about 5 days now. One nice by product is that I now know how much water I am using in the house due to the meter that was installed to drive the pump controller. The pH at my last sample was about 6.4, and I am tweaking the pump controller up slightly over time to shoot for a value of roughly 7.0 - 7.5.
I have attached a few pictures of the final install. I'll just close and say that if you are looking for water treatment of ANY kind (softeners, reverse osmosis systems, neutralizers, chlorine/iron removal, sulfur removal, etc) you will be doing yourself a favor if you call "
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