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Raleigh Water Damage Restoration Articles

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Angie's List names the Best Raleigh Contractors of 2012 based on member reviews and ratings of local companies like pet sitters, tree service and restoration.

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5 steps to prepare for a hurricane

When you hear a hurricane watch or hurricane warning in your area, take steps to keep your family and property safe. Read these tips for hurricane preparation.

How to dry your home after a flood

Knowing how to protect yourself and recover from flooding can keep a bad situation from getting worse. One highly rated provider shares his expertise.

Angie's List In The Press

Raleigh Water And Smoke Damage Specialists Reviews

"I called this company 3 times. All three times I was bracing myself for a major expense. The first call was to give us a quote on some suspect mold/moisture in the crawl space of a town-home my parents were in the process of buying. My parents' home inspector recommended we call HHR so we had them come out and review the crawl space. After the review, they informed me there was nothing to be concerned about. To my surprise the cost was $0.00!
The next call (a few months later) was for them to give me a quote on the work needed under our primary residence that I was planning on selling. We had a washer leaking for a few months and I knew there was going to be some water damage and potential mold. Once again, to my surprise, the news was good. Some minor tasks were identified (most of which was not in the scope of work they performed) and they didn't feel any repairs were necessary unless the buyers’ inspection proved otherwise. For a second time, this company cost me $0.00!
The third call was for a house we made an offer on and our inspector had some serious concerns regarding the condition of the crawl space. He advised us to bring in an expert to test the moisture levels and to inspect certain "suspect activity". Without hesitation, I knew exactly who to call. This time I asked for a formal inspection so there was a $125 inspection fee (which was later applied toward the overall cost of the project.) After the inspection, we received a 45-minute consultation. We learned there was, in fact, a significant moisture problem as well as some areas with mold. The inspector told us that even though the issues were substantial, they were correctable and that we shouldnt let these issues
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us from purchasing a house that we loved.
The project quoted for $7,950 and involved:
1) Digging a trough around the interior perimeter of the crawl space (approximately 2,300 sf crawlspace) which would capture any water seeping in from outside and drain out the of the crawlspace at the lowest point. They ran the drainage to a convenient location near our house. The entire trough was filled with pebbles for filtration.
2) Remove all the insulation and treat/scrub any moisture areas to remove any mildew/mold. Also cleaned/organized any wiring as well as removed any debris.
3) Seal the crawl space with ground plastic as well as up the sides. Also permanently sealed all the crawl space vents so there was no ventilation from outside.
4) Tapped into the HVAC system with multiple vents so that the crawl space is warm in the winter time and cooled in the summer time (actually improves the HVAC efficiency).
5) Suggested using the existing vapor
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which was in good enough condition (with some minor patch work) to help save costs.
We used this quote as part of our negotiations with the buyers. We ended up buying the house and hired HHR to do the work they quoted. They were booked for a month so they came out immediately and temporarily installed a dehumidifier to help control the atmosphere and keep the conditions from getting worse. They also provided us with a radon meter to monitor the radon levels throughout the house during that timeframe. Once the real work started, they called me every day to let me know when their team would arrive and give me status updates. The workers were always on time, polite and happy to answer questions. I have never dealt with a more professional company.
The end result is amazing. I have had two different workers come do other work, which required them to go into the crawl space. They were both amazed at the condition. One said it was "the best crawl space experience he ever had" and they complimented the work without me asking. I recently spent 4 hours under there running speaker wire for a surround sound system and can't believe how immaculate the crawlspace is.

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was a meticulous worker, setting up a "clean" room around the half bath. He was considerate of us, being as unintrusive as possible under the circumstances. He was prompt and courteous. It was also
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who found the cause of the mold - the exhaust fan ductwork had become separated from the outside vent. He kept us informed throughout the process and finished the job on time. And he cleaned up everything at the end including wiping down the hardwood floors as he backed out to our front door. I would hire this company again in a heartbeat.
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was excellent in all phases. Their quality of work and dedication to EXCEEDING customer expectations were exceptional. Project manager
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was excellent to work with as was everyone that worked on my house. They were always easy to get a hold of, their responsiveness was also exceptional. Another very important quality was their cleanup, that phase was exceptional, not only at the end but every phase in between.
Again, it was a pleasure to have such a quality company to repair my house. They are the best I have ever had.
"Overall the experience with HHR was great, the only negative was that I wasn't initially provided a detailed line by line estimate of the work being done which caused some frustration.
We had a skylight in the master bedroom that had been leaking for quite sometime. We patched it and would have repaired it ourselves but the skylight wasn't a standard size. Recently after some heavy rains the popcorn ceiling near the skylight fell down and we noticed some water leaks and possible mold damage. HHR was the first company listed for mold remediation and one of the highest rated on Angie's list so I called them first.
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came out and inspected the work to be done.
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was always courteous, nice and very respectful of our home. I then received a call from
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who gave me the estimate for the mold remediation only and a rough estimate for the roof repair. On a hunch I called our home owner's insurance agency to see if they would help pay the bill and it turned out that they would cover most of the cost. When the home owner's inspector came out they gave me a detailed line by line expense report and cut me a check and told me to call back if any
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damage was found. The only frustration in the entire process came because the estimate HHR gave me wasn't broken down line by line, so I was stuck in the middle negotiating prices between HHR and my insurance company. I should have had them talk to each other and work out the details instead. Anyway, after the mold remediation was done HHR contracted someone for the roof repairs and ceiling repairs that agreed to the estimates they gave me. Both contractors were pleasant to work with. After the job was done there were a few items that didn't get done because they didn't need to be done, but I had already written a check. HHR was more than happy to renegotiate and give me a refund for the items that weren't done. Since they did such good job I plan to use them for crawlspace encapsulation. I would recommend HHR to anyone. They were professional, easy to work with and reasonably priced.
"After washing machine malfunction,
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was contracted to dry the damaged area and refinish the hardwood floors. The drying process was exceptional. The problem came during the floor sanding and finish application. We quickly found that we had been misinformed to believe that the
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had their own refinishing personnel. We unfortunately learned that this was not true. The subcontractor did a pathetic job and made a mess of our floors. Then the sub tried to blame the results of their work on anyone else he could find, to include the the homeowner. What was to take 2 weeks, is not finished, and being reviewed by our insurance company before funds are disbursed . Problems to be noted were poor sanding (wavy sanding with peaks and valleys), bad polyurethane application (crystallizing), to include hazing, excessive build up, and missed areas, air bubbles and so on. The explanation offered by the vendor was that the homeowner had failed to warm the floors thus causing bad polyurethane application. Strangely enough, the homeowner has been sitting in a hotel for 3 weeks waiting to get back in their home. The vendors had full run of the home and the thermostat. Shame on the homeowner for not showing the vendor how to turn the dial on the thermostat.
The subcontractor additionally failed at trimming out the floors with "quarter round", and had to be made to return, correct and finish where he had failed to install trim.
I am ashamed to evaluate
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this way, but they should be held responsible for their subcontractors.
"Here we go again:

The vinyl siding is buckling around the entire house. Pieces have literally fallen off of the house ~ there was no storm or wind.

...more />

Two professional painters have been through my house and both agree NO primer was used on ANY sheetrock prior to "painting." I use that word very loosely. The whole interior, front porch, formerly finished garage and doors were never painted properly. Whomever wrote the review about the painting was very lucky. Flat paint was used in all of my bathrooms. The sheetrock is buckling underneath from the tub/shower water and moisture. You can still see the tape around the top of my kitchen at the ceiling. The moulding used in my house is nowhere near the quality of what was in my old house.

I have had to replace the appliances because they were substandard to what was in my home prior to the fire. The
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is dented and some of the dishwasher cycles do not work. No paperwork came with the microwave and it was so large I couldn't fit pots underneath it to cook on the
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The hardwood floors are buckling on the first floor, have scratches on them. In the downstairs bathroom there was a pretty bad leak and the hardwoods and mouldings are ruined, which Mr.
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was well aware of. Mold is growing around the pedestal sink and it is starting to fall through the floor.

I had a nice hall closet and pantry. Not anymore. Now I have an inside utility room with almost a 12" hole and a dozen wires or more just hanging out.

My master bath is a garden tub, but is surrounded by a single, plastic surround. At least 12-14 inches are not covered; hence, walls are getting ruined and flat paint is not helping.

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refused to do a walk through or fix any repairs under his warranty because he stated I owed him an additional $80,000. He has had more than 90 days to file a
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and has not done so. So, he refuses to honor his one year warranty.

The kitchen linoleum is coming up approximately an inch at the door jam and the wood floors are cracked at every jam. Under the sink the trim was never nailed down properly. One nail. It's coming off.

I have never seen such a mess after a construction site in my life. Me and friends have picked up truck loads full off construction garbage, including shingles, rotten wood, glass, thousands of nails, the double sink from my kitchen was on the back porch. Empty food containers, drink containers, thousands of cigarette butts, plastic, you name it and evidence of alcohol and marijuana use on MY property was also discovered and disposed of. Not acceptable.

The floor where the fire started is now sinking in spots and you can see it on the ceiling on the garage below. No floors are even.

They painted over mold on my front porch and it looks worse than it ever did.

The finishing work is disgusting. The gaps are anywhere from 1/4" to 1" in some places. Those who have come through here to see the work to fix what has been destroyed are actually in shock. If my house is not finished properly, it can be condemned as unsafe.

don't be fooled by Mr.
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' charming personality and just because his son,
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Lands, who works for Mr.
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, is a
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cop, doesn't make him honest. He just unlocked my door one day and let someone in my house while I was upstairs with the flu.

The light in my son's closet does not work. Electrical outlets were not placed where I requested. They disconnected the lamppost wiring and garden pond from the house and REFUSED to reconnect it.

The stairs were not replaced and creak like they are 100 years old. Wet carpet was on them for two years. Squirrels lived on the steps with nuts for goodness sake, and Mr.
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refused to replace them.

I had better closet shelving in my apartment than in this house. There is no closet shelving in two of the closets.

Trees were cut down but stumps were left. Shrubs removed or destroyed were not replaced.

There are holes in every bathroom around toilets and sinks and where the washer and dryer hookup is where mice and rodents can easily come into my house. The outside water connection comes off in your hands and is literally coming out of the side of the house.

After looking at pictures (which survived) of my original house, I have received estimates ranging anywhere from $85,000 to $120,000 to return this home to a home worth $240,000, including providing the balcony drawn up on the plans which apparently my house can't hold the weight of, as well as metal shelving taken from the garage. There are NO light sockets in the garage. I told him I didn't need as many as I had because I used to run a business from there.

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reused items from my home on other clients and charged them full price.

He did not pay his subs and sent them after ME to be paid. I guess he is very proud of himself doing this to someone he has known since we were 13 and knowing I am a single mom of an autistic child. If he will do that to me, what do you think he will do for you? Just food for thought.

I think you get the gist of what's going on. I would be HAPPY to have someone come through this house and see how bad it really is. I don't want him or his crew to touch ANYTHING in my house to screw it up even more. I want a refund to have the repairs done properly and safely.

Thank you for your time.

"Great! This was the second company I had come out and he was extremely patient and professional to take the time to explain the entire process and what I could expect. He came out in the middle of the night, very prompt and knew that I had already had a previous company out and was just wanting a second opinion. Once I decided to go with his company he was prompt and professional throughout the entire process (5days) He did exactly what he said he was going to do and was very workable around my schedule and the disruption to my home and my daily life. They took great precautionary care to protect my house/personal belongings as they were bringing equipment inside and working. Did a great job and very straight forward and professional. Communicated every step of the way and even showed me the specific water readings along the way so I could see that the damage was truly repaired.
"These guys were very nice. They could not be on time due to a hold-up but called in plenty of time for me to plan. They immediately refuted the assessment the man from their company had made earlier, saying we did not need a $400 repair but instead needed a $4,900 repair. So the money we had planned for this service was woefully inadequate, though we had based our planning on the inspection and estimate this same company had given us. So the work is not done, and we are out $200. Though the guys said that they would take off part of this charge ($125) if we had them do the work, how can we want them to do the work when their technicians can't even agree on what we need? Who was right, the team
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(now called Guardian, they said, at least here in
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) first sent out, or the guys they sent today.
Based on this, we will not use them for the repair.

"Emergency Restoration were extremely fast to get to our home and soon had everything packed up and removed. I cannot explain just how relieved we were to have someone else take control of this aspect because when you have just experienced a disaster like a house fire, rooting through what's left is not your main priority.
The employees of E.R. are all amazingly friendly and understanding and are quick to offer a kind hand when you need it the most. We only ended up using their services to remove items from the home as our landlady's friend was a contractor and offered to take the rest of the job on himself. In hindsight I really wish we had used Emergency Restoration for the whole reconstruction project because they were fast, friendly and didn't take short cuts at any point in the process.
While you may be tempted to cut costs and go with another company, I strongly urge you to use Emergency Restoration for all of your emergency needs. We were very satisfied with the service they offered and wish we'd used them for the entire restoration and reconstruction project!
"CRC handled everything.
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came to my house, walked through, gave me his recommendations.
Raleigh Water And Smoke Damage Specialists Provider Name Locked
came later that afternoon and took charge of everything. I sat back and watched while they did everything. I literally sat there awestruck. They had a cleaning crew come in, they coordinated the moving of all my household contents. They labeled, packed, and stored all of my belongings, then a crew came to refinish my hardwood floors. They then had another cleaning crew come in to clean up the small amount of dust left by the floor refinishers.

They put me in a hotel for three weeks and were in touch with me twice a day. They also dealt with the insurance company.

They boxed up things that needed to be cleaned separately from those that didn't require cleaning, and sent clothing, curtains, bedding, etc., to be cleaned. It was all immediately returned, and tagged with my name.

They had taken photos of everything in my house, so when they brought my belongings back they put everything exactly where it had been located.

They gave me a 5-year warranty on the work they did on the floors. They even matched the floor color to the other rooms that did not have to be refinished.

All the while they were 100% attentive and professional. They were awesome.

All Water And Smoke Damage Specialists in Raleigh, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 3 of RaleighWater And Smoke Damage Specialists

Call Mr Fixit

3302 Liverpool Dr
Sanford, NC

Cape Fear Developing Group Inc.

1204 Cole Mill Rd # B
Durham, NC

Capital City Restoration

Po box 238
Rolesville, NC

CARE Services Inc

4200-177 Atlantic Ave
Raleigh, NC

Carolina Furniture Restoration

251 Dominion Drive
Morrisville, NC

Carolina Home Detailers

1001 Deerfield Rd
Raleigh, NC

Carolina Restoration Services

8160 Chapel Hill Rd
Cary, NC


PO BOX 1394
Cary, NC

Cary Painting And Home Improvement

238 Fairview Rd
Cary, NC

Cary Reconstruction Co LLC

2410 Reliance Ave
Apex, NC


hoot owl ct
Raleigh, nc

CHC Builders

200 Powell Dr
Raleigh, NC

CHE Renovations

1001 Corporation Parkway
Raleigh, NC

Chem-Dry of Wake County

7621 Troy Stone Dr.
Fuquay-Varina, NC

Chimney and

PO Box 512
Hillsborough, NC

Clean Hands Painting and Construction

4125 Durham Chapel Hill Blvd
Durham, NC

Cole Roofing & Construction

3901 University Drive
Durham, NC

Country Clean, Inc

2987 Hwy 301 N
Dunn, NC

Covan Construction Co., Inc.

1459 Docs Road
Lillington, NC