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A
". LEMON WAS VERY PROFESSIONAL. HE PERFORMED MOISTURE READINGS IN BOTH ROOMS REPORTING I HAD NO ISSUES. HE ALSO INSPECTED THE CRAWL SPACE" TO FIND NO STANDING WATER. IT APPEARS THE INSTALLER HAD FAULTY METER READINGS. I APPRECIATE A COMPANY THAT IS HONEST AND CAN BE TRUSTED TO REPORT THEIR FINDINGS EVEN WHEN IT MEANS NO WORK FOR THEM. AND THE INSPECTION WAS OF NO CHARGE FOR ME. I WILL USE THEM IN THE FUTURE IF HAVE A LOSS AND REFER MY FRIENDS TO THEM...... THANK YOU ...........

-DEBORAH S.

D
"Hiring was an expensive mistake. We had water damage from an overflowing washing machine, and the mitigation process was prompt. However," the restoration process was a nightmare almost from the beginning. We were actually told at least twice that our job (over $30,000) was "small" and "nothing" and they had bigger, more expensive projects to focus on. During our initial consult, the contractor did not write anything down, which began repeated miscommunication and unsatisfactory work - for example, we asked for our flood-damaged floor cabinets to be rebuilt 1.5 inches taller, but the contractor “forgot” and had to add height post-installation, which is obvious and looks awful. The cabinets will need to be replaced yet again. From the very beginning, we asked for tile under the dishwasher, but they also forgot to add that into their calculations and tried to talk us into vinyl to make their job less complicated. We asked for a wood or marble floor transition, and they tried to install aluminum. And so on. There were multiple times we would schedule a meeting with the contractor or subcontractor at our home and they would not show, or came hours late with no notice until we contacted them. The contractor incorrectly measured both the carpet and countertop space, causing delays and a countertopthat is already separating from the wall. The latter will need to be replaced before we can think about putting our house on the in the future. Additionally, the tile floor they installed in the bathroom started cracking down the center of the floor within a month of installation. A contractor we hired after stated they did not consider the extra weight on the foundation, which is a problem that could have been prevented by a more experienced professional. Their workers also neglected to put down floor protection on our hardwoods, only adding it when we pointed out gauges from their equipment. originally quoted us 3-5 weeks to completion, but it instead took them over 3 months and the job still is not done, as they abandoned the project after a series of problems that were a direct result of their incorrect measuring and poor communication. We are paying other professionals significant amounts of money to repair and complete what they were either unable or unwilling to do, yet we were charged the full amount for ’s inadequate services. The contractors we have recently met with for repairs have even remarked about the poor workmanship. An insurance adjuster who visited our home stated they had also heard negative comments from customers and would not recommend . We asked for a meeting with the president and our contractor to address our concerns early in the process. The president told us was a “young company” that was “still learning”. We received empty assurances and ultimately nothing changed as a result of our conversation. We sincerely invited him to our home to verify our claims, but we were met with condescension and an unprofessional attitude. The bottom line is took advantage of us and our insurance company during a difficult time. Their communication and workmanship were subpar, especially considering their high prices for services. Their focus seems to be on profit over quality and customer service, and we want to share our experience wherever we can to prevent others from losing hard-earned money with this company.

-Sean R.

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Local Articles in Raleigh

7 Tips to Prevent Basement Flooding

If your basement has ever flooded or been damaged by water, you know just how stressful a flood can be. Follow these simple tips to help keep your basement dry.

smoke damage

Water and Smoke Damage

The U.S. Fire Administration reports that more than 350,000 residential structure fires occur in the United States each year. A homeowner's guide to smoke and water damage provides tips for restoring the home after a fire, safeguarding important documents and hiring a remediation service.

cleaned carpet

Carpet cleaning can be tricky, especially after a flood. Learn when you can salvage water-logged flooring, and when it's best to get a new carpet.

smoke damage

House fires are a disaster that no one wants to experience. Learn the steps to help limit further damage to your home after a fire and to get through the claims process.

Flooded basement

On this episode of the Chat with the Experts podcast, Brian Granger shares tips for recovering from flood, fire and smoke damage in your home.

corner view of a wall with mold and water damage by air conditioner condensation.

Learn how to protect your home from a costly water heater leak.

Angie's Answers

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You have every right to fire the GC, but it may cost you money in legal fees to fight any leins he has on the property. If you do insurance work you should know that you have to do part of the work out of your own cash reserves and wait for disbursement from the insurance company. His crews errors are not your problem, they are his. If you have problems you should include your insurance company in the problems you are having. If he is running into problems with extras they should only be related to things the adjuster missed and not his or his crews incompetence. If upon rip out he finds hidden water damage that would be an example. An example was a flood job I did not too long ago where we found termite damage that could not be seen untill after demo. Since it was not related to the flood it was not covered. Unless this is his first insurance job he should know the procedures and not be expecting money before it is due, stick to your guns and make sure he is doing the right job. If not include your insurance company and possibly even your mortgage company in any problems. A lein is not that big a deal though in the long run as long as you pay off the agreed amount as per contract. Just make sure if you stay with this guy he has a lien release with him when you give him the finnal check!

 

Don

Water And Smoke Damage reviews in Raleigh

F

Rating
Ordered the wrong board width. I was told by P. that it cost the same whether they ordered 2.25" or 3", and I chose 3". He initially told me he would make the order in February. I inquired about it in March, no response. I received a call from a representative of the office who told me that I had put such time ...More restrictions on them that they could not install my flooring. I hadn't, P. had. I told them that I was readily available for both the hardwood delivery and install. The hardwoods were delivered the first week of June, but were the wrong width - 2.25". I had been scheduled for the 3rd week of June for install, but not heard a word since.

Requests that they come retrieve the wrong hardwoods and refund my money have gone ignored, email, phone, and text.
- Alison P.
A

Rating
All went according to plan and instructions.
Note that the project took a while, at our instructions. We had relatively minor damage that was easy to work-around. We asked to take care of other households and families with recent storm damage that had them out of their houses. But, when time came to correct our issues, ...More completed the work promptly and completely.

- Michael B.
F

Rating
4 weeks later I was told the house was ready for me to move in. They were packing up to leave at around 4pm, and furniture was still not put back in place enough for the home to be livable. Hardwood floors were repaired/refinished instead of replaced after being water damaged, wrong color, and poorly done. There are still water stains on my ceiling ...More in 2 rooms and several ceiling sheetrock seams blistered and cracked. They were supposed to clean mold out of the HVAC ductwork per the mold testers, and check for water damage/mold under the bathroom cabinet upstairs, which were not done. I was told the week of Thanksgiving that they would be back next week to finish... the mold exposure has caused severe pulmonary/allergy issues so to repair the floors they have to be replaced. I had them order $1500 extra materials so I could do the rest of the downstairs to match. They ordered the wrong flooring. I just got kitchen cabinets in April. In February, after complaining to Lowe's and ServPros, ServPros started claiming they would not work on the house due to Lowe's not paying them. Lowe's paid them. My house is not finished. I have a pod on the driveway with my belongings, or at least what is left that was not damaged from the freezing/heat damage since it has now been outside on the driveway for 9 months. They ordered the wrong hardwoods.
And the best part is - I received some texts asking for the codes to get into the house from an employee of that is responsible for putting my house back together. Since I'm normally home all day, I said no. Several items have gone missing, and there's no reason they can't give me a courtesy call if they want in the house. I subsequently received texts from him claiming that they would no longer work on my house outside of normal business hours. Fine.
End of May - I received a phone call from an employee from the office, I don't know who he was, but he claimed that they can't work on my house because I will only let them work on it during normal business hours. I told him this was not true and I have the text history to prove it.
My house is still not finished. The company employees are unresponsive and even when they schedule a date, they don't show up. I'm still living out of a pod partially. I'm told there are other homes in worse shape they are working on. I'm told they are busy. I'm told that they are sorry they don't keep appointments.
I'm sick of the entire ordeal. I wouldn't hire them if they were the only company in the area doing this sort of work.
The staff is uncommunicative, unprofessional, and do poor work, if you can ever get them to do it.
- Alison P.
A

Rating
They were very professional throughout, giving us heads up on what to expect each day, listening to our concerns and addressing them promptly. My insurance company caused delays in approving the estimate and sending the payment, I had guests scheduled to come from overseas and I requested the CRS team if the project/construction phase can be expedited, ...More they obliged and got the project completed ahead of the schedule offsetting the delays caused by insurance co.
At another point, one of their subs made an error and delivered a wrong product - CRS stood by us and got the product changed to the one we originally agreed on.
They also strived very hard to find matching toe kicks and shoe moldings to match the existing cabinets and left my place certainly better than it was before the damage.
Below are various CRS reps I dealt with during different phases of reconstruction and each of them were equally professional, they had a passion to do good for customer and I believe that comes from the culture in the company.
- dryout/mitigation
- Superintendent
Flantos - Project Manager
I definitely recommend CRS to anyone looking to get their house restored from any damage.

- ubaid R.
A

Rating
After suffering damage caused by a broken water line, we contacted . The first thing they did was refer us to a firm to conduct a mold analysis because there was a small amount of mold visible. They then worked with that company to develop a mold remediation plan to remove the mold and ensure that all areas were completely dry. Once ...More the mold and water issues were dealt with, they then worked with our insurance company on the estimates. Hardwood floors in two rooms had to be replace, drywall and popcorn ceilings repaired, and two rooms repainted. The estimates were thorough and there were no surprises., The quality of all work was excellent, and in the case of the popcorn ceiling, the project manager from CRS was not happy with the results, and had the crew redo it. The hardwood floors were replaced quickly and turned out beautiful. They worked extensively with us to make sure the wood matched the existing floors in other areas. were a joy to work with. The bent over backwards to make sure that we understood every step of the way, and that we were completely satisfied with the results. Their workmen were professional and courteous at all times. They did all of the heavy lifting when it came to moving furniture around and kept us informed about the work schedules. There were several days of severe weather and they made sure that we knew exactly how that was affecting their work schedule. We would definitely turn to this company in the future if we ever need their services.
- Harry S.
A

Rating
Everything turned out perfectly! After the water flooded onto and below our hardwoods, we were worried that they would have to be removed and the whole house would have to be sanded and refinished. However, thanks to our floors were dried in-place using special equipment used for hardwoods. The floors dried out perfectly and ...More now they look like nothing ever happened. Red and his team saved us from a huge headache and probably saved us thousands of dollars as well. This is the second time we've worked with and we would gladly recommend them to our friends and family.
- Brooke A.
A

Rating
Very well. Furniture moved & room completely dry out as well as storage room wall and removal of all damage.
- Mary J.
A

Rating
They did a wonderful job. The ice maker ruptured twice, and they were very encouraging, and very friendly. The first time it spilled out in the living room, and so they had to rip out a part of the carpet and replace them. They were able to come in and evaluate, and tell me exactly what I needed to do. They have done this a few times before so they ...More were experience. They brought in a subcontractor to repaint the walls, and they allowed me to pick out new floors for the kitchen which enhanced it. I was very happy with that. Inspite of a tragedy like that, I feel like I have a new kitchen now. I was very happy with what they did. Their price was competitive and fair, and they were very good about responsiveness.
- Bill R.

Water And Fire Damage Services in Raleigh

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-800 Water Damage

1129 Corporation Pkwy Ste 101
Raleigh

1st CHOICE Painting & Remodeling

1001 Navaho Dr. ste 107
Raleigh

3D Professional Services

4348 Karlbrook Ln
Raleigh

3G construction

1658 whites kennel rd
Burlington

A Carpet's Dream

616 Meadow Top Cur
Burlington

A Heavenly Sight

948 Athens Dr
Raleigh

A. C. Lee Construction, INC.

915 Juniper Rd.
Four Oaks

AAA HOME REPAIR INC

1122 MOORES POND RD
Youngsville

Acts Construction Inc.

P.O. Box 942
Holly Springs

Advanced Leather Care

1433 Tawny View Lane
Raleigh

Advantaclean Environmental of Durham

6409 Fayetteville Rd
Durham

AdvantaClean of Raleigh

4501 New Bern Ave
Raleigh

Advantclean of wendell

1009 Thoreau Dr
Raleigh

Affordable Home Improvement

10301 Falls Mill Dr
Raleigh

ALERT CLEANSAFE TECHNOLOGIES

1220-104 KIRKLAND ROAD
Raleigh

All American Hardwood Flooring

7513 Matherly Dr
Wake Forest

All American Painters

4724 Banview Lane
Apex

Allegiance Custom Cleaning

604 Calavaras Ln.
Knightdale

Allied Home Remodeling

1859 capital blvd
Raleigh

AMERIPRISE FINANCIAL

1121 SITUS CT
Raleigh

andrews quality electric

p.o. box 1962
Angier

Arruda Built

Fuquay Varina

Art Builders

1239 Wicker Drive
Raleigh

Axiom House Cleaning Services

5721 Garrett Road
Durham

Baker Roofing Co

517 Mercury St
Raleigh

Barker Property Maintenance Company

1401 Sunday Drive
Raleigh

Benitez Carpentry & Renovation Inc

110 Sandlewood Dr
Durham

Bioclean Restoration Inc.

3549 Old Hillsborough Rd
Mebane

Borges Construction Company LLC

8800 Midway West Road
Raleigh

Bryton Homes LLC

248 Magnolia Drive
Winterville

BUDGET HANDYMAN SERVICE

809 SHADOW LAKE DR
Willow Spring

C & S CONTRACTING INC

4605 TREADSTONE CT
Raleigh

CARE Services Inc

4200-177 Atlantic Ave
Raleigh

CAROLINA CHIMNEY

828 N WHITE ST
Wake Forest

Carolina Home Detailers

1001 Deerfield Rd
Raleigh

Carolina Restoration Services

8160 Chapel Hill Rd
Cary

CARY CARPET CARE

PO BOX 1394
Cary

Cary Reconstruction Co LLC

2410 Reliance Ave
Apex

CHC Builders

200 Powell Dr
Raleigh

Chem-Dry of Wake County

7621 Troy Stone Dr.
Fuquay-Varina

Chimney and Fireplaces.com

PO Box 512
Hillsborough

Cole Roofing & Construction

3901 University Dr
Durham

Country Clean, Inc

2987 Hwy 301 N
Dunn

Covan Construction Co., Inc.

1459 Docs Road
Lillington

Custom Creative Tile

5938 San Marcos Way
Raleigh

D Brown Construction

845 Daughtry Rd
Smithfield

D&R Contracting LLC

833 Contender Dr
Clayton

David Price Construction, LLC

2701 Ashland St
Raleigh

DISASTER ONE INC

3221 Durham Dr Ste 127
Raleigh

Divine Design & Remodeling

River Knoll Dr
Clayton

DreamQuest, Inc.

5013 N Glen Drive
Raleigh

Drew's Cabinets

8100 Nc Highway 42 E
Selma

DU-WELL CONSTRUCTION

6209 CASTLEBROOK DR
Raleigh

Edge Renovations

1806 Oak St
Apex

Elite Painting Services, LLC

524 WOFFORD RD
Durham

EMERG+NC Property Rescuers

1421 E. Broad St.
Fuquay Varina

Emergency Reconstruction

1200 Corporation Pkwy
Raleigh

EMG HOME IMPROVEMENTS

91 DICK ADAMS LN
Selma

Encore Carpet Care

2810 Yonkers Rd
Raleigh

Energeyes

107 Fawn Drive
Wake Forest

Eric Levinson Painting Co.

100 Thistle Dr
Youngsville

Faison Plumbing Plus

2555 Capital Dr
Creedmoor

Fix-R-Uppers

8721 Mansfield Dr
Raleigh

Francisco Salas Handyman

2610 Rensrow Rd
Raleigh

Furniture by Lowell

700 A East Club Blvd
Durham

Glasgow Ventures, LLC

5118 Kemmont Rd
Durham

Gonzalez Painters & Contractors LLC

4301 Bennett Memorial Rd
Durham

GreenTech,LLC

2500 Walnut St
Cary

H B Inc.

2625 Hunters Meadow Lan.
Raleigh

H QUALITY PAINTING

3105 Ridgeway Ct
Raleigh

H. Elliott Construction

1605 Twin Lake Dr.
Holly Springs

H.R.S

P.O Box 1203
Durham

HandyPro of the Triangle

1516 Mycenae Place
Fuquay Varina

Healthy Home Restoration

6808 Branton Dr
Cary

Hilker's Cleaners

6325-3 Falls Of Neuse
Raleigh

Hohl's Renovations LLC

6316 Willowdell Dr
Wake Forest

HOME REVISION LLC

2777 Brentwood Rd. #41352
Raleigh

Howington Paint Co.

3005 Austin Dr
Garner

Inline Restoration

2228 Page Road
Durham

Insurance Claims Group, Inc.

2054 Kildaire Farm Road
Cary

J. Trent & Associates, LLC

911 Tanglewood Dr
Cary

JEFF JOHNSON RESTORATIONS & DESIGNS

5300 ATLANTIC AVE
Raleigh

Jeff's Drywall and Painting

310 N. Gaylee Lake
Wendell

Jenkins Restorations

7517 Precision Drive Suite 112
Raleigh

JOSEPH A BRADY

314 Bowen St
Franklinton

Joyner Painting

350 America Drive
Selma

Just Josh Odd Jobs and Designs

7509 Idolbrook Ln
Raleigh

Kearney's Construction

10 Vamoco Drive
Franklinton

Krichco Construction Inc

PO Box 9400
Chapel Hill

Kustom Disaster Recovery & Restoration

200 Powell Dr #104
Raleigh

Legacy Services, LLC

609 Chapwith RD
Garner

Leon Home Repairs

2405 Lazy River Dr
Raleigh

Little Man Home Improvements LLC

65 Glen Rd Pmb 553
Garner

LJ Walker Builders INC.

3908 Bernard DR
Durham

Master Home Repair Service

4101 James Mill CT
Apex

McJunk

3100 Stony Brook Dr
Raleigh

Metro Rooter Plumbing

Fuquay Varina

Michael Meadows

2700 Stonewalk Ct
Zebulon

Milette's Carpet Cleaning

PO Box 1507
Clayton

Mr. Handyman of Western Wake County

4104 Ridgebluffs Court
Raleigh

MUMFORD RESTORATION

8813 GULF CT
Raleigh

My Man Cleaners

200 Culvert St Apt A
Apex

NC Home Service of Raleigh

5601 Dutchman Drive
Raleigh

New Vision Renovations and Repairs

108 Amsterdam Dr
Clayton

Norwood Electric

PO Box 1222
Henderson

OLDE TYME PAINTING

7412 LAKE TREE DR
Raleigh

PAR SOLUTIONS

PO BOX 616
Lenoir

Paradise Found Construction

106 Ortons Point Pl.
Cary

Paul Davis Emergency Services

104 Harlow Bend Rd
Chapel Hill

Peebles Construction and Renovation

2218 Milburnie Rd
Raleigh

Perfect Coats Painting & Remodeling

8031 Goldenrain Way
Raleigh

Perry Contracting

3755 Benson Dr
Raleigh

Pettyjohn's Cleaning & Restoration

1905-101 S Main St
Wake Forest

PHC Restoration

1601 E McNeill St
Lillington

PHC Restoration

301 W Cabarrus St
Raleigh

Pinter Construction & Development

11709 Appaloosa Run E
Raleigh

Premium Steam of Cary

5909 Baird Dr.
Raleigh

Pro Choice Contractors

2405 Churchill Rd
Raleigh

Pro-Clean Services LLC

2800 Peachleaf St
Raleigh

Professional Carpet Care

5128 Raintree Road
Durham

Professional Renovation Services

1124 Sandel Lane
Raleigh

ProGreen Carpet

2 Serenity Ct.
Durham

Puroclean Disaster Response Services

920 West Chatham St
Cary

PuroClean Raleigh

2650 Discovery Drive Ste. 104
Raleigh

Q's Carpet Care

3040 Barrymore st.
Raleigh

Quality Renovations

9817 Burnette Pl
Raleigh

R & D Painting

232 Wintergreen Dr
Garner

Raleigh Water Damage Experts

8801 Fast Park Drive, Suite 301
Raleigh

Ramos Waterproofing & Seal Crawlspace

101 Wesley Street
Carrboro

RDC Home Services

3029 Stonybrook Dr
Raleigh

Regional Waterproofing Inc

PO Box 917
Zebulon

Reilly's Handyman Services

122 Trappers Run Dr
Cary

Remodel Raleigh Inc

7612 Audubon Dr
Raleigh

REPAIR N ALL HOME SERVICES

2010 Evans Rd
Franklinton

Restoration Disaster Cleanup

3029 Stonybrook Dr
Raleigh

Restoration Now of North Carolina, Inc.

2113 Sandy Plains Road
Wake Forest

Restoration24

1019 Investment Blvd
Apex

RIDDLE

7 E. South St.
Raleigh

Rochester Contracting Network

2110 Blanchard St
Apex

Rolyn Companies

220 Old Airport Rd.
Fletcher

Rosco's Remodeling

3301 Clandon Park Dr
Raleigh

Roseman Enterprises, Inc (dba FASTHELP

135 Victoria Hills Drive
Fuquay Varina

Roto-Rooter Plumbing & Drain Services

1700 Orr Industrial Ct
Charlotte

S & A Construction Co

2820 Trawick Road
Raleigh

Sapphire Painting & Mold Removal

451 Saralyn Rd.
Pittsboro

Schleter Painting & Drywall LTD.

109 Holly Park Dr.
Holly Springs

Scotts Customs, LLC

2695 Government Road
Clayton

Serpaco Painting

8506 Six Forks Road
Raleigh

ServiceMaster

809 Ramseur St
Durham

ServiceMaster Rapid Recovery

8820-A Gulf Court
Raleigh

SERVPRO OF RALEIGH NORTHEAST

3216 SPOTTSWOOD ST
Raleigh

Shamrock Waterproofing

6021 Glenthorne Dr
Raleigh

Simon Hardwood Floors

5809 Shady Grove Cir
Raleigh

Sivad Construction, LLC

P.O. Box 2291
Garner

Something Constructive

841 Valerie Dr
Raleigh

Southern Oaks Construction, LLC

313 South Blount Street
Raleigh

SP8 Builder Interprises, Inc.

217 Highland Drive
Angier

Sparkkles Restoration

8201 Brownleigh Dr
Raleigh

Specialty Home Improvement, Inc

201 Fair Glen Rd
Holly Springs

Stanley Steemer

3148 Wagoner Ln
Graham

Stanley Steemer

3148 Wagoner Lane
Chapel Hill

T Smith & Assoc.

2724 Stageline Dr
Raleigh

TARHEEL RESTORATION INC

3417 Pea Ridge Rd.
New Hill

TAYLOR'S CLEANING & RESTORATION

2100 GARNER RD
Raleigh

Terminix

7425 Chapel Hill Rd
Raleigh

The Crawl Space Cleaners

224 West Oak Way
Sanford

The Mold Solutions Group

2800 Winningham Rd.
Chapel Hill

The Punch Guys LLC

13200 Strickland Rd
Raleigh

The Raleigh Handyman

6020 Windham Dr
Raleigh

Tingen Remodeling

8411-121 Garvey Dr
Raleigh

TLC CONSTRUCTION INC

424 WOODLAND DR
Wake Forest

Total Construction by Dale Lands LLC

13376 US Hwy 70 Business West
Clayton

Triangle Disaster Recovery

2310 Sparger Rd
Durham

Triangle Home Care

416 Cedarview Court
Raleigh

Triangle Reconstruction

1201 Alderwood ct
Apex

Triangle Renovations Inc

2069 Bowen Rd
Rougemont

triangle restoration

9302 ten ten road
Raleigh

Unified Painting Services

1760 Ranch Rd
Clayton

UNIVERSAL CLEANING SERVICES INC

4119 Pleasant Valley Road
Raleigh

Unlimited Resources LLC

PO Box 3892
Cary

Virtus Group - National Team

8765 Stockyard Drive

Vuncannon Contracting LLC

477 Avery Spence Rd
Fuquay Varina

Wake Forest Electrical Inc

PO Box 1152
Wake Forest

Wake Forest Electronics Repair

10421 Ligon Mill Rd
Wake Forest

Waterboy

2296 N Pea Ridge Rd
Pittsboro

Westmount Builders, LLC

12424 Canolder St
Raleigh

White Oak Custom Builders

296 Tallowwood Dr
Garner

Willis Group NC

1318 Dale St.
Raleigh

Window Gang of Raleigh

9521 Lumley Rd
Morrisville

Woodwright Builders

1203 Bayview Ct
Franklinton

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