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Raleigh Tree Services Reviews
Cut down an old, dead oak tree, and cut it up and stacked it Trimmed 11 overgrown crepe myrtles Trimmed a bunch of bushes along one of my fences Trimmed a couple giant holly bushes Trimmed a few other bushes Shredded and disposed of it all Cleaned up behind themselves
Met with owner at the end of it all, reviewed their work, and then paid my bill. Very satisfied. Would use them again without hesitation.
During the tree's removal, they found that the tree was rotted out inside to a greater degree than the first inspection revealed.
When scheduling, I was given a specific time for the work to occur (10:00 am). I asked if I could get a phone call before the crew arrived so that I would be able to leave work and meet them at the house. My request was denied, and I was given assurance that they would arrive at the scheduled time. I was told very specifically that there was a job scheduled before mine, when it would happen, how long it would take, and when the crew would arrive at my house.
On the day of scheduled service, I left work and arrived at 10:00 am as scheduled. After waiting an hour with no work crew at the site, I began calling to find out their status. I tried calling for 30 minutes with no answer from the estimator or the main office number. Eventually the work crew arrived (1.5 hours late).
About 20 minutes after the actual work began, the estimator finally returned my call. I let him know that I was not happy about the lack of a phone call to let me know the crew would be late. He first denied that 10am was the scheduled time and claimed he told me they would arrive "around lunch time". When I reminded him of the truth, he then told me "you need to understand that this is a tree business" and that the schedule is not set. I explained that this was exactly the reason I had requested a phone call before the crew arrived. If the crew was not already at my house working at that point, I would have cancelled the appointment.
The second was a large, previously storm-damaged, maple tree. I agreed to take down a section of my fence to make it easier for them to access and drop/remove the tree. They did a great job, ground the stump down to below ground level, and did a good job cleaning up afterwards.
Due to equipment and worker availability, they did the work on two separate days, which was fine with me.
They were easy to work with and get the work scheduled, even when we both needed to re-schedule a couple of times.
I would hire them to come back and do more tree work.
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Wake Forest, NC