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Raleigh Roofing Articles
Roofing reviews in Raleigh
On the other hand, there were a couple of leaks in the roof which were judged to be from "non standard" installation methods around vents by Mr. one of them was repaired at my expense. My memory is not so good on this, but I remember being annoyed by the situation. This is the cause of the B rating.
Later on, my roof developed another small leak from a tree branch falling on it. I called 2 repair people from the AList. One of them repaired the leak and the other one caulked the vents again. I was told by one these folks that "whoever installed your roof did a good job".
Note, the date is accurate only to the year, plus of minus one year. AList wants me to be more precise than is possible.
The only thing that wasn't great was the crew they hired did not speak English all that well and were not easy to talk to. They showed up twice on the wrong day and had the wrong information. They were very nice, but we could see that might be an issue. They are apparently no longer working with the company. We got a quote for more work with the company, since they did such a great job, and are waiting to start a new project hopefully.
They were also really great about allowing us to pay with our Insurance payment which did not come in a s quickly as we hoped. I'm not sure that is the norm, but we made payments and spoke to them and they were very nice to us.
However, when the day came to do the repairs, a single person came to the house that was not able to communicate, due to employee not speaking or understanding English well. I was at work and my wife was home during the repairs. The employee can into the house so that my wife could show him the leaks in the ceiling. When my wife tried to explain to him we wanted him to perform a moisture test (which was requested to be done during the repairs at an earlier date), he did not understand and when my wife just asked him to finish completing the work outside, he lingered downstairs in the house. This made my wife extremely uncomfortable. I do not think the employee was intentionally being non responsive; however, this is not the experience I expected based on the great level of service from the estimate and communicating with the company over the phone.
Not only was CSR one of the highest rated, but they ended up giving us a VERY competitive quote... even beating out one other company that was going to charge a little more but only provide us with 25 year shingles. For less, we got a great 50-year, architectural shingle roof. It looks great.
Of course, the warranty is only as good as the company behind it. If the company ceases to exist, then so does the warranty. CSR has been around for 30 years. The owner, Van Sterling, came out to present his proposal after his son had come out to do measurements, etc. So... looks like his son will take over the company and it should be around for quite a while. The shingles are by GAF, around forever and likely to remain so.
Van explained to us that the ridge vents we had were working in opposition to the roof fan. So, we took the roof fan out. Saving on electricity, the
CSR does not use subcontractors. The crew of 7 who were here all work for them. Some for more than 10 years.
All of them were very professional. They tarped everything and didn't damage any of the plantings/shrubbery/etc. around the house. At the end of the day, they cleaned up so well the only thing that showed they were here was the beautiful new roof.
Would definitely hire again... in another 50 years when we need a new roof :-)
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