Raleigh Pool Cleaners

"They kept changing our scheduled time to install the spa. We were able to accommodate them. Then, they ended up having to drain our pool and move it because they did not have the cover installed. They were having a plumber coming one day, an installer the next. We called and asked them if we could fill it up with water before the cover was installed. ...more They assured us we could. When the installer came out to install the cover, he said he couldn't do it because it had water in it. We drained the pool again. He called in and told the woman at the store the situation and she was very rude to me on the phone, even though we had been changing our appoint times to accommodate them. They told the electrician what size the pool was going to be, he dug a trench into our patio where he put the grounding wire. He assured us that the trench would be covered by the pool, but it shows all the way around. They never showed us in a clear way how to take care of it - there was no book or manual provided for the first week. The first guy came out and just dumped some chlorine in, he never checked the filters. The water was really dirty and warm. I was paying them $45 a week to clean it. They finally came out last Friday and drained and cleaned the pool, making us feel as if this whole mess was our fault. When I first called in and told her about our problems, she was very irritated with us. They are not very customer friendly. "

"Bad, Frustrating, Aggravating, Expensive! I scheduled the job during the summer of 2007, the salesman was excellent, promised me the world! The job was supposed to be completed by the first of November and was supposed to take one week to complete. They kept saying they were waiting for permits, etc. They hadn't even applied because they sent a surveyor ...more out in mid November. (As an Oh by the way, my property taxes have almost doubled as a result of the survey, permits and new appraisal triggered by my sunroom). After much proding they finally started in mid November (they finished the end of January). First they chainsawed my relatively new deck to set footings. I didn't have a problem with the chain saw, I had a problem with tearing out more deck then necessary, which ended up in additional expense down the road. Then I waited. Finally they came to install and the room was not what I had ordered but it was too late to change because it was virtually constructed before I could tell it wasn't right. The process went on for ever. They finally more or less completed it at the end of January (three months after what they had promised). If I had known about the time issues I wouldn't have done it at all because I needed the room to be completed before the cold weather set in. Then I still had to have the deck rebuilt by someone else. In addition, I was assured that the glass was "special" and that temperature control was not a big issue because of the special glass. I see as much as a 30 or 40 degree temperature variation in one day. I have to use an auxillary heater/air conditioner (which they sold me). This unit is supposed to be thermostatically controlled. That doesn't work either, it's either on or off. The product looks a lot better in the showroom or on paper then it is in real life. And the sales pitch has nothing to do with what you get! I have not reported on this until now because they had assured me that they would correct some of these issues. Almost 2.5 years later, I don't think that's going to happen. "