"Very responsive, polite and professional. Took time to answer questions and provide explanations. Excellent customer service!
Rated Review by Bertram S.
"Excellent service. I received several confirmation calls before the visit to tell me exactly when the technician would arrive.
arrived exactly on time. He was very professional, efficient and very patient and personable explaining ...more what my AC unit needed. He serviced the unit immediately and charged a reasonable price, and without any form of exaggeration such as one sometimes experience with home repairs. He did what we both agreed was necessary to get my AC back to excellent service. I am extremely pleased the quality of service I received from
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"The technician arrived on time. He checked the equipment upstairs and the outside air conditioning unit. He recommended that the capacitor be replaced since it was not operating at the level it should be. Since the capacitor is utilized for both heating and air conditioning, I had it replaced at what I consider a reasonable price. The technician ...more wore booties over his shoes while in the house to keep the floors clean. He was very professional and patiently answered all my questions. I will definitely use
"The Company responded within a day after purchase of the deal and an appointment was scheduled within just a few business days. They were on time, performed the service I expected and did not try to push other sales products on me. I was very pleased with the service provided and would use them again for service.
"The air conditioners in our home were close to 25 years old and the one that handled the second floor was no longer cooling. We got quotes from 3 different companies and decided on
. One of the reasons we chose this company was due to the way they handled themselves when discussing what we needed. You never once felt they ...more were pushing you in a direction they wanted; we discussed the pros and cons of each idea till we were satisfied.
But what I really want to share is the great team work we saw, over a two day period, when they were working in our home. They were extremely careful going in and out and up and down 3 stories in our home and very courteous. Their work ethics were up there with the best! We were impressed how they moved like a well-oiled machine, the old equipment would to the front yard then 20
minutes later a truck would show up to move it out. The workers needed no supervision if you will…ever man knew his job and we did not see on slacker in the group! What a company!
didn't have the right tool to fix our faucet, but we understood. I think we at least know what to do now to fix it.
Since he couldn't fix that, he gave some of our other plumbing a look and discovered a problem with our aging water heaters. We have friends who had their water ...more heater burst in their attic, so I'm relieved to know of the problem. We're going to get them replaced ASAP. "
"Our home has two HVAC units, and both of them are reaching end of life. One of them died recently.
We got 3 different opinions/estimates, and we selected
& Cool on expertise, trustworthiness, and price.
and his one came over, confirmed there was nothing that could be done to resurrect the dead ...more unit, removed it, and replaced it with a new one all within a couple of days. He also identified and fixed a problem with the duct work that was limiting the performance of the last unit. Really happy with how it's turning out and grateful for how quickly he was able to get the job done. I'm most appreciative of his attention to detail and trustworthiness. Provides real peace of mind. "