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Raleigh Flooring Articles

Homeowner says Lexington floor installer left gaps in boards

Penalty Box, Resolved or Stalemate? Find out what happened in this Angie's List complaint resolution case against Timberland Flooring of Lexington, N.C.

Don’t get flustered by hardwood flooring fails

Looking to install hardwood flooring? Highly rated hardwood flooring pros say improper installation, humidity and selecting the wrong wood can lead to problems.

What flooring material is right for my basement?

When choosing the right material for your basement floor, it’s important to choose something that has a low initial cost, is easy to maintain, and is durable.

Is an in-floor radiant heating system right for your home?

Radiant heat systems use fluid running through pipes buried beneath flooring to heat objects in the room, as opposed to heating the air as conventional systems.

Angie's List In The Press

Raleigh Flooring Installers Reviews

F
"I scheduled the appointment online for the next day and I was very pleased with how quickly someone was available. The sales person called me that morning and said she was on her way. She came in and looked at the area we wanted to replace (a 14x16 bedroom). I told her we were on a very tight budget and she said "Yes, we can probably get that done for you for under $1000." I told her that was far out of our budget....she made a call, was able to get it down to $650 and was trying pretty hard to sell. It was quite annoying. After I told her I couldn't commit, it was just too far out of our budget, she then tried to talk me into selling
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with her. It was seriously the longest hour of my life, I couldn't get the sales pitch to end. I then got a call the next day offering $590 and I declined and then received a call the following day for $500. I don't like feeling like prices can fluctuate that much...to start at $1000 and then drop to $500. Offer me $500 in the first place and maybe you'd get my business. I was very displeased. I would not do business with Empire based on my interaction with the incredibly annoying sales person and the fluctuating prices.
"
F
"Inferior improper work by someone who is not licensed or insured, and did not pull permits as required. She lied about this.

Hired Ms.
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(All Girl Flooring) on 9/6/12 and she was recommended by my sister and a friend to
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some laminate, put some granite down, and re-do deck with composite. Her estimate was $5476, yet I have cancelled checks for $6899.25. I asked if she was insured, and licensed, and if we need to pull permits. She lied about all three questions. After all the problems of her workmanship and the cost of fixing her mess from 4-7K from licensed contractors would be the cost. She owns a flooring company and NC law requires a flooring license also which she does not have, and as per Bulletin 1997

V28-2 you must pull a permit especially if decks are load bearing structures, and decks have their own permits that are needed.

She has no licenses. She said she worked with composite prior, but how wrong that was, as she lied again. Lowes and Home depot have video that shows special composite screws. She put nails in mine then tried to remove and put putty caulking in the holes, which has ruined the composite I bought. All her workmanship is problematic. The composite was done incorrectly, and boards are popping up all over, the caulking she put in are like spots on the composite, and then she put clear caulking to try and hold boards done, but glue is not clear and all over. I have many pictures verifying this, A consultant attorney said I can file small claims, and a criminal theft complaint with the police as since there are no licensees. Ms.
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has been back timed 3, and has made it worse. I now do not want her un-licensed services. I offered to settle just on the composite (and not ask for damages on floor or granite with pictures also)for $3500, but she refused. Her contract form also says workmanship guaranteed x 2 years and work was complete 10/1/12 less than 2 years and she has been out 3 times already. After all of this I went online and saw all the complaints from workmanship to theft, and then saw all of the complaints you had on her for the same thing. I would like her to settle, but if not I am filing with small claims, filing the criminal theft charge as unlicensed, reporting her to all licensure, report her to zoning and permit boards, and put all pictures on the internet. I am not
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for granite or laminate which I also have a case. She said she would come back and fix the granite, but I can not have her near my house. I am on social security and I barely could afford this, and now it looks like a hot mess!!!!
"
C
"They never followed up to our comments regarding how unhappy we were with the way our furniture was treated and sloppily put back during the installment, or about the large 'pic' that was found in the carpet after the service men left. The original write-up estimate was poorly done and very generic, and we had to request them to re-do it to include the price per square yard as it was not done beforehand… they just gave us a general price. Carpet now (1 year and 2 months later) has several pics in it, and it is a bedroom (so not as much traffic as other rooms in the house). Just wearing certain shoes, we can feel the carpet pic-
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underneath while walking.
"
D
"Sales consultant was very professional and gave a good price for wall-to-wall, upper-medium grade, carpet/padding with removal/install for 6 rooms with closets, stairway and long hallway without haggling on price. Other carpet company (contract company for Costco) charged $1,000 more for similar grade carpet and played sales game with manager calling several times after sales person left to "give a better deal" after I declined first, second and third offer. Installation was promptly scheduled for following week.
Installers arrived on time and promptly began work; however, only 3 installers were sent from
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, NC (45 min drive) and I determined that they were contract installers who were not directly employed by
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. One installer was obviously not experienced, leaving only two installers for a huge job, which the contract installers wanted to finish in one day. Arrived at approx. 8:30 am and worked trying to complete job in one day so they would not have to travel back to finish job. Finally left at approx. 11 pm, after much coaxing by me that I feared they were too tired to perform good work. I had already pointed out several seams that were not done properly showing seam and difference in carpet nap between two pieces. Contract installer returned and hurriedly completed the job in half a day ostensibly to get to another job since I believe they are paid by the job, not by the hour. This created hurried workmanship and ultimately problems with installation. I again pointed out unsightly seams and they said it would "relax." I tipped the installers although I have never seen such glaring seams in my previous experiences with carpet installation. Later I found where carpet was cut to short in spots and even damaged by utility knife and tacked down.
(***In short: Installation was shoddy. Note that this carpet is patterned and required more expertise to match pieces and
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properly. I feel this team of installers were hastily hired by
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and I
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an inexperienced, "untried," team.)
One month later, I called complaining about seams and other issues. The
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rep (
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, NC) sent two separate installers on two separate weeks (note taking time off work to repeatedly try to fix this), who told me they could not fix problem. The third time the rep came with yet another installer and they finally gave into having to replace the entire hallway and fixing other seams and problems. (Obviously, they did not want to replace carpet but did not mind me having to be repeatedly inconvenienced since I would not "give into" poor workmanship.) This installer obviously knew what he was doing and did a good job. Although the Empire rep kept telling me all her teams were experienced and they always "ask" them if they're experienced...??? I determined that the team used for initial installation was no longer working for
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. I guess I was the test case to judge their installation experience.
Recently I had to call
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again because carpet was not properly stretched and started to show huge bulges. I still can see seams in two separate rooms where I brought this to the attention of the representative when she was here. It was obvious she was not going to replace those two rooms without a protracted ordeal. I was beyond my tolerance level to have them move all the furniture out to do so anyway. Consequently, we live with it! ***Note that installation is only warranted for one year from date of installation. The carpet itself carries a manufacturers warranty which is touted during sales pitch.
***Summary: Apparent good quality carpet at a reasonable price, but be wary of installation provided by
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contractors, especially if you have a patterned carpet that requires more expertise. I will pay more next time and will not do business again with
Raleigh Flooring Installers Provider Name Locked
. All service calls were met with timely responses, but I give bad
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to the
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representative for not providing a rebate or some form of compensation for the repeated inconveniences other than to apologize.


"
A
"Excellent. The representative,
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, brought samples to my home based on the preferences I had described. She was able to meet with me right away and was very responsive, professional and accommodating. Once I had chosen some options, she measured the area to be serviced and provided an estimate the very next day. I asked to see other samples, which she dropped off at my home for me to review at my leisure. It was all very convenient. They were able to schedule my service the same week. The crew arrived on time and were very professional. The crew lead,
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, was courteous and helpful, moving several of my things which I had not gotten to yet. They were quick, finishing in one day and left everything tidy. The floor looks great. There had been a miscommunication between
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and me about some other carpet I wanted removed, so when I brought this to her attention, she took care of it immediately.
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called me about it the very same day and offered to come that day. It was taken care of promptly and at my convenience. I was very impressed and will do business with them again. In fact, I am choosing a carpet runner right now, which they will install and have plans to have flooring done in another room as well.
"
A
"The guy who came out for an estimate was very thorough in terms of talking to me about what kind of floor I wanted. I initially thought I might want to go with tile, but after talking with him, I decided to go with the hardwood floor. He wasn't trying to talk me out of tile, but gave me the pro's and con's for that space, and I think I made the better choice going with hardwood.
The women who work at the office helped schedule the job in a very short time frame since they knew I wanted to have it completed prior to Christmas, and they got it done.
They did a great job! I'm VERY picky about lines and small finishing details, and they did a great job. They came one afternoon about 2pm and got 9/10ths of the job done that day. There were 3 guys who each had a separate and distinct job/task. They worked together well, and worked efficiently. They came back the next morning for a few hours to finish the small details around the edges since my walls were not square. They had to trim slivers of hardwood to account for the walls not being square and you can't even tell. Even when you look really closely, they created these slivers of hardwood that were like really long triangles that fit the gaps.
I have 2 other rooms that need the carpet ripped up and flooring put down and I will certainly call them when I have the funds to do those jobs.
"
A
"
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and company installed a new sheet vinyl floor in a 30 year old townhouse. They removed the old sheet vinyl floor and installed the new one. The installers were excellent. They carefully removed and re-installed the stained wood quarter rounds around the kitchen. They did a nice job lining up the pattern on the floor. They moved the
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and put it back without damaging the granite counters. They also moved the refrigerator, reconnected it and moved it back. Overall we were very pleased.
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did a good job estimating the amount of material needed so we had to purchase just the right amount of sheet vinyl for the floor.
"
A
"very professional, experienced, responded promptly to request for proposal. knew their products very well with a large inventory of hardwood flooring in a climate-controlled warehouse in Garner. Expert installers on time, completed the work perfectly in 9 hours, cleaned up and left us smiling. Gave a $500 discount because of Angie's List referral.
"
A
"I called three local tile shops including Best Tile (the one we ultimately chose) and asked for the best natural stone flooring guy in the area and every single one said
Raleigh Flooring Installers Provider Name Locked
and his crew. I have to say, the results lived up to the hype. More on that later...
Quick background:
Back in
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of 2013, we had a dishwasher leak while on vacation. Ruined very expensive exotic wood flooring (Merbau) that ran wall to wall in the entire first floor. All the wood flooring in three rooms (kitchen, bathroom and office) was cupped and ruined. In addition, all the cabinets had to go. Since Merbau is now banned by the EPA in the US (thanks Obama), we knew we were not going to be able to match the existing flooring. So we made the tough decision to make the switch to Travertine in the kitchen and bath and we had the office flooring repaired with the dry boards we salvaged from the kitchen.
Of the 4 natural stone flooring guys we interviewed (all the top rated ones on the List)
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was the ONLY one willing to go with a 1/16th grout line and he is the only installer in the state to perform the "Euro Finish." This is essentially a process for
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polishing the floor after grouting and then working the sealer into the floor with a big machine and pads to make sure it is protected and smooth for easy cleaning and so it is nice on bare feet. I was worried the the Euro Finish was going to be a quick way to hide defects in the craftsmanship or materials. BOY WAS I WRONG.
Get this...after the floor was installed but BEFORE the grout even went in, I went to one side of the 23 ft long kitchen and slid a quarter across the floor to see if there was any lippage (I learned this was tile guy speak for uneven tiles). None. NO matter how many times or which direction I slid the quarter...it just slid across without skipping. The other installers I interviewed all said that there may be lippage with their install but the 1/8 grout lines they proposed would allow that to not be an issue. Anyway, after the floor was 100% done and grouted the quarter test worked just the same. Unbelievable job.
The crew was top notch. There were plenty of days we just left the crew here and were gone. During the backsplash install, we were not going to be there...and we were 100% comfortable with having a neighbor meet them and let them in the house to do their thing. The backsplash is BEAutiful. These are SKILLED craftsman who have done this for 10-20 years as a trade, not some guy who who a tile install class and hung out a shingle.
One of the most important things to research when deciding on an installer is how they prep the sub-floor.
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uses Ditra. That is all you need to know. It is the best uncoupling
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on the
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and a MUST when installing any natural stone floor. None of the other guys wanted to use Ditra because it it not cheap. I did not want to spend all this money on beautiful tile only to have crack develop because I skimped on the sub-floor.
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has been quick to answer questions about care and products to use for cleaning and occasional sealing. He is a great guy to boot. He was good enough to refer me to several local companies he has relationships with for various remodel-related work. EVERY single person who has done work at my house as a referral from
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has been top notch.
I would not hesitate to refer
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and his company to anyone. In hindsight...I wish I had just hired him to be the General Contractor on the whole project.
I think the price was more than fair for the quality of the materials, workmanship and professionalism.
I will post some pictures soon.
"
A
"
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was professional and neat. He was prompt and courteous, very pleasant to work with.
He provides good solutions to problems, and looks for money-saving ways to implement them.
I would definitely recommend him to anyone, and I did use him a second time to satisfy my house sales inspection punch list.
And I am hiring him again to make some repairs at my daughter's house.
"

All Flooring Installers in Raleigh, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 3 of RaleighFlooring Installers

Allgood Construction Co Inc

114 Winola Ct
Greensboro, NC

ALLIED INSTALLATION

4011 University Dr Ste 202
Durham, NC

Alpha Hardwood Flooring

702 Green Ridge Dr
Raleigh, NC

AMATO CONSTRUCTION

6424 PERNOD WAY
Raleigh, NC

AMERICAN HARDWOOD FLOORS INC

121 Sigma Dr # 131
Garner, NC

Anchor Hardwoods

6716 Anchor Hardwoods
Raleigh, NC

Andrew's Floor Service

210 Heathwick Drive
Nightendale, NC

ANDREWS FLOOR SVC

210 HEATHWICK DR
Knightdale, NC

ANDY ON CALL

1301 E. MILLBROOK RD.
Raleigh, NC

Angle Enterprises

1702 Bickett Blvd
Raleigh, NC

Antique Reclaimed Lumber

9798 NC Highway 226 S
Nebo, NC

Arrowhead Repair Services

1311 Durlain Dr Ste 101
Raleigh, NC

ARTISIC CUSTOM FLOORING

2554 CONYERS RD
Franklinton, NC

Austin Family Handyman Services

1590 Matthews Mill Pond Road
Angier, NC

Auto & Home Maintenance Services

1009 Ferry Rd
Danville, VA

B & K HOME IMPROVEMENT

4609 KNIGHTSBRIDGE WAY
Raleigh, NC

B & M Home Improvements

5734 NC 43 S
Greenville, NC

B E VAUGHAN & SON INC

608 OLD THOMASVILLE RD
High Point, NC

B3, Inc.

219 Wilmot Drive
Raleigh, NC

BACKSPLASHES UNLIMITED

401 WAIT AVE
Wake Forest, NC