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The listing that
During those first 20 days HMS neglected the issue. They failed to send someone to the property to inspect the issue, allowed the tenants to coordinate with the plumber, did not follow up with the tenants, nor notify me of the situation. The delay in resolving the issue resulted in water filling up underneath the house, costly cleanup costs and days of inconvenience to my tenants - all which could have been avoided had the matter been attended to promptly.
Ultimately they paid about 25% of the cleanup cost, but not before terminating me as a client “due to a fundamental and substantial difference of operational procedure and/or expectation between agent and client.” I absolutely understand that mistakes happen, but HMS’ lack of accountability and failure to take responsibility for their errors, along with terminating clients for complaining about how they conduct business is unacceptable. I would not recommend using HMS. They lack integrity and are unwilling to do the right thing for their clients.
They did touch up painting, changed the locks, cleaned, had my lawn tidied up, contacted my
A few weeks later I received a Thank You package in the mail and a few restaurant and activity suggestions in the Atlanta area from
When I was considering hiring
The contract was for me to pay $75 a month for rent collection, pay bills, take maintenance calls plus $15 month "insurance" for
It took them over 3 months to rent the house, while charging me rental fees and eviction fees every month, even though the house wasn't rented. I also had prefunded my account with $500. They kept half the first months rent when it was finally rented in Feb 2012, for their labor of showing and advertising.
The 1st tenant moved out after 3 months (on a one year lease) and they rented to someone else without notifying me at all. They charged me another $300 for half the first months rent. The statements were so confusing it was difficult to figure out what had happened. I have no idea what happened to his deposit.
The 2nd tenant moved out after 6 months (on a one year lease) and again I received no notification.
When I started asking questions, instead of just trusting them, I'd send a list of questions by email and
Example: "When was his last rent paid? Were there any damages? Am I being charged any costs incurred for the new rental? Who is the new tenant, are the terms the same and could I get a copy of the lease? Was the electric meter actually physically read by your staff or Consumers, since it's inside? The way I read Mr ____ lease, I should not incur any costs or loss of rents so will I be receiving the full check for last month and this month?"
The response I got was: "The former tenant paid rent right up to the time the new tenant moved in. It is rented for the same about $600 per month. Please let us know what else we can provide for you." He failed to answer several questions.
The 3rd tenant had a one year contract. Apparently
In April 2014, I received a message that the tenant had moved out and totally trashed the place. I was told they have no way to contact him and I was charged $1546.76 for cleanup and repair of damages. I have no idea what happened to his deposit
I went out to the house and the 1st thing I noticed was a
The 2nd thing I noticed was the garage door was open several inches. The garage leads directly into the house. The house was left totally unsecured and there was no one around.
I then noticed the 10X14 shed that was in the back yard, was gone, along with the dehumidifier missing in the house. When I asked
At that point I was done with
They are very good about sticking to the lease when it is in their favor, but not good at all on aspects of the lease that are not in their favor. They skipped getting pre-approval of tenants. They skipped pre-approval of expenditures over $350.
The last statement I received in May, shows my account balance of $10. The new tenant they rented to, after I told them I didn't need their services, paid $650 deposit and $650 rent.
I received a letter from them, dated May 27, 2014 that they have a "new branding" of
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