Providence Movers

PROVIDENCE, RI

137

Movers are in Providence

Providence Movers are TOP RATED

Zip code:

Join Now

Angie's List has trusted reviews

on Providence Movers

"This was not a happy experience. The movers took 45 minutes to get to our house in the morning, which we felt was an excessively long time to make the trip from

to the East Side. Almost from the beginning, there was complaining and arguing among the men. They billed themselves as piano movers, but the lead man repeatedly said to us that he didn't think he could get the piano out (even though it had been brought UP without trouble in the first place). He was also convinced that a large loveseat could not come out, and he and the three other guys spent a good hour fussing and fuming and finally forcing it out a window (although it had been brought UP through the stairwell). They ended up leaving a large bookcase that they insisted could not be moved down, even though my husband and I had moved it up ourselves. The "driver" (manager of the move) was not a good leader. He argued repeatedly with the men and belittled them. There was a lot of shouting, and we heard a number of private complaints from the workers. This did NOT help productivity. We saw a lot of standing around, and in general these guys didn't hustle. By midday, the truck was filling up, and it looked like they wouldn't be able to take everything. The driver said that he would have to make two trips. We said absolutely not, and that we would prefer that they focus on putting the heaviest and bulkiest items in the truck; we would find a way to move the remaining items ourselves. My husband specified that they should take his exercise bench and weights. In the end, they took the bench, but left the weights. They brought tiny, featherweight boxes of Christmas ornaments and a junky piece of child's plastic outdoor furniture, but left a large

of clothes and other heavier boxes. At the new house, we discovered that the knob had been broken on the washer, but placed back carefully to make it look like it was intact. They broke an antique chair. They did not re-staple the fabric from the loveseat (they had to remove a leg to get it out of the window) and one of the guys got a staple in his hand when they moved it in. They stacked heavy boxes of books on top of boxes clearly labeled "Fragile" (luckily nothing broke). Worst of all, they took apart the frame of our air mattress, but didn't tell us they had done so and neglected to return the hardware. So we didn't have a bed at all the first night. The stuff was finally found the next day and returned to us. The absolute worst part of all of this was my husband's experience with one of the owners, Bill

. When he called to outline a list of complaints (and to ask about the missing items), he hit a wall of resistance.

was rude and defensive, interrupting constantly and refusing to listen. He called my husband "irate" and "ignorant." It was a good hour on the phone before he calmed down and agreed to find and return the missing things. This was no way to treat a customer. "

"My wife and I contracted with

to move our belongings from across the country. Central to our choice of

was the verbal promise that, though we did not yet have a destination address, our belongings would immediately be moved to a storage facility in near our new state where they would arrive within 7 days and be stored until we contacted

with a delivery address. At that point, we were informed that we should expect delivery within 2-3 days.

's website repeatedly claims a guarantee on time delivery. Our trust was bolstered by the frequently repeated claim that

worked with another company, a trusted brand. The Smart Vaults were delivered to our old home and we loaded them with our things. They were picked up with renewed verbal promises that they would immediately be shipped to the destination state. A week later we contacted

with the destination address to request delivery, expecting delivery within 2-3 days. It turned out that the vaults had never left our old home state. This week delay meant that we had to sleep in a bare apartment, cancel a week of vacation and miss several commitments, including graduations. Beyond the canceled vacation, which is invaluable, we accrued additional expenses in gas, food and lodging associated with the delay. Given the failure to provide a basic aspect of the contracted service, timely delivery, we felt that full payment of $3284 was unfair. After protracted discussion with management we reached an impasse and were offered an insulting $50 off. In defending their service

representatives point to one specific line of an email which includes an incorrect storage date that was never discussed on a confirmation form that was never signed.

did not produce what they verbally represented and I do not think any reasonably diligent customer could have anticipated this problem. We have been forced to pay in full to reclaim our belongings, but are disgusted with the dishonest service."

View More Providence Movers

Access to trusted reviews, the best Movers and exclusive discounts!

Memberships allow Angie’s List to certify that all reviews are real reviews from real members—no fake, bogus, or anonymous reviews here!
Members can choose from tons of deals and discounts for projects they need to do, like 30% off exterior home painting!
Businesses can’t pay to be on Angie’s List, which means they can’t buy their way to better ratings.
If a project goes badly, Angie’s List has a complaint resolution team standing by to help you.

Providence Moving Articles

Frustrations over delay in cross-country move

Customer not happy with late arrival of items to new home in Rhode Island.

Moving? Avoid these 3 hidden fees

Moving companies can jack up prices on boxes, ropes, dollies and blankets, so make sure you know what's included before you pack up. (Photo courtesy of Two Men And A Truck of Fort Lauderdale/Boca Raton)

If you're moving, don't get stuck with hidden fees you didn't anticipate. Moving companies can hit you with fuel costs, trip charges and equipment fees for things like dollies, blankets, cords and straps.

Tips for moving out of state

One way you can make the move easier is by weeding out items you don’t need. Have a yard sale or find a local charitable organization and donate items you no longer use. (Photo courtesy of Angie's List member Charles T.)

Dear Angie: I am moving out of state from Denver to Florida and am looking for tips to make the move go easier. We plan to pack boxes ourselves to keep the costs down. What advice can you give on how to pack and how to find a good, affordable mover? – Linda M., Denver

How to find a reliable local moving company

Help make your transition to a new home a smooth move with the help of a qualified, reliable local moving company. (Photo courtesy of Angie's List member Chique M. of Raleigh, N.C.)

Looking for the best local moving company to help move your home's possessions on moving day? A highly rated Asheville, N.C. mover shares his tips for successfully finding the right mover.

Angie's List In The Press

Providence Movers Reviews

"On October 2, one of the original movers delivered the dresser to my house. It was in the back of his personal vehicle. It was not covered with any protective blankets during transport. As the move was rolling the dresser up the driveway, the main drawer of the dresser fell out and landed on the cement. The surfaces of the two drawer knobs were sheared off. The

of the drawer was also cracked. Upon further inspection, the repair made to the original damage was shoddy at best. During the initial unloading on September 5, 2007, the frame of the dresser was cracked and a knob on a different drawer had been damaged. It seems that

simply tried to glue the frame back together and then painted over the damage with a shade of paint that did not even match the actual color of the dresser. No attempt was made to repair the damaged knob. I called Mr.

on October 3, 2007, to make my credit card payment and discuss with him how unhappy I was with the condition of my dresser. I asked if he was willing to make any adjustment to my moving fee of $575.00. He stated that he could only discount the fee by $25.00. I relayed my experience with Mr.

and

to the Better Business Bureau to express my complete disappointment with the quality of service that was provided to me. The two men that moved my household items seemed completely incompetent and I relayed that information to Mr.

during the actual move. Several of my belongings were damaged during the move. An attempt to repair my damaged dresser was unacceptable. The fact that the dresser was damaged a second time seems to attest to the quality of employees that Mr.

chooses to hire. The fact that Mr.

was not willing to offer anything other than a $25.00 concession to a consumer that complained multiple times about the service received and that used his service three times in three years is deplorable. The Better Business Bureau of Fort Worth made several attempts to contact Mr.

and

regarding my complaint.

never responded to the BBB. On January 25, 2008, the BBB revoked the BBB accreditation for

. They now have an UNSATISFACTORY rating with the BBB."

"These movers did a good job moving all our things and even packed and unpacked the dishes. They followed my directions and did as I asked. We thought the price was a little high but we needed to be moved."

"This company wrapped my furniture in their blankets. They arrived a few minutes before schedule. They were pleasant and took care not to bang into anything. I thought the cost was low."

"They did not break or scratch anything. They did a great job with everything. All of the workers were very careful. They were a few minutes late, but it wasn't a big deal. They did a great job."

"This company was very professional. Absolutely nothing was broken or missing in the move. They were very patient with us, as there were some complications that were our fault. They also were very friendly and just did a great job."

"They did a fine job for me. I had no problems with them. I think that they are a good company. They were very careful and did not break anything of mine. They were very accommodating."

"They did a really nice job because nothing was damaged in the process. We had many family heirlooms in there and they made sure to take extra good care of them during the move."

All Movers in Providence, RI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!

List View

Map View

Related Categories

12 3 4 5 6

Providence Movers

PROVIDENCE, RI

Angie's List has trusted reviews

on Providence Movers

Movers in Nearby Cities