Sample Reviews

F

Rating
Scheduled original appointment for after 3pm on Friday, August 22, to replace the windshield of a commercial delivery vehicle. Received a confirmation call at 12:58pm on Friday. Took off from work early to meet installer at my residence. They never showed up. Calls and voicemail messages to them on Friday were not returned. Spoke to office person on Saturday morning. She said she would call back and never did. Next call to the business went to voicemail, which stated they weren't open on Saturday. Called office on Monday, August 25, 2014 at 8:30am. The owner passed my call to a male working in the office who said he would try to rearrange something for today. He said there was a scheduling conflict on Friday, and said they attempted to call to reschedule the appt. We received no other call except for the confirmation call. Scheduled appointment at my residence after 3pm. The installer came at 2pm. He was very nice and completed the job promptly. As stated earlier, this is a commercial vehicle. If the windshield hadn't been replaced I would have been forced to park it until repairs could be made, and to rent another vehicle in order to complete my job. I would have no problem sending the rental bill to Glass Doctor. I don't appreciate having to use my one day off per week to be treated badly by people who don't treat their customers with common courtesy. I will have to be absolutely desperate before I call this company again.








- Kristina H.
F

Rating
The damage was not severe. We drove the car for several days/weeks before taking it in. The right rear fender was pushed in under the tail lamp very slightly. The rear bumper skin had a hole punched through it. The taillight lens was cracked. The rear hatch (SUV) was rattling because the sheet metal was pushed in far enough to prevent the hatch from sealing tight to the body. The rear bumper skin was also very loose (not flopping, but loose) due to the bumper under the bumper skin being pushed in and several of the plastic tabs that hold the bumper skin tight to the body were sheared off. Then there was a crease in the right rear fender just behind and above the right rear fender well/tire opening. All in all on a scale of 1 to 10 with 10 being a total loss, this accident was about a 2 or a 3 and should have taken only 2 or 3 days to repair the damage. The list of things they did SO WRONG is too long to list on this review. I will try to cover the OBVIOUS flaws in their workmanship. Our biggest complaint when we brought the
Providence Car Windshield Replacement Provider Name Locked
Sportage in was the rattling lift gate and I pointed out it was due to the entire rear sheet metal (structural) are being pushed in about 1/4" to 1/2". The had the vehicle for 2 WEEKS! When we went to pick it up the rear hatch was still
Providence Car Windshield Replacement Provider Name Locked
, the tail light didn't line up, the rear bumper skin was loose, and the reflectors in the rear bumper skin were not only
Providence Car Windshield Replacement Provider Name Locked
but misaligned. Then they didn't even put the PIN STRIPES back on! All of the pin stripes were missing from the left rear door back to the lift gait! They admitted leaving these off because their pin striper was out of town??? SAY WHAT?? (the reason for the low unprofessional score....why call us to tell us the car is ready when it really isn't?). So we took the car home until their "pin stripe guy" decided to come back to work. Upon return we INSISTED the problem with the lift gate rattling was that they did not straighten the bent metal under the bumper skin back to factory specs to make the rear lift gate seal all the way across. We left the car there for several more days to get ANOTHER call that it was ready. When we looked at the car we pointed out that the pin striping was unacceptable. It looked like a 3 year old laid out the pin stripes with finger paint. We seriously considered filing a lawsuit at this point. The car was now in worse shape than it was when we brought it in to get fixed. The damage to the fender was WAY below the pinstriping. I spoke with the manager and told them how unacceptable this was. I told them I knew a thing or two about body work and that I felt it was TOATALLY uncalled for to destroy the factory paint job from the roof all the way down to the fender opening all they way back to the rear bumper just to fix a
Providence Car Windshield Replacement Provider Name Locked
that was just above the fender flare. They repainted the entire right rear of the car to fix a 6" long crease in the fender just 2" above the fender opening. That's ridiculous! I asked them why they didn't use the FACTORY pin stripe as a tape-line to blend the pain on the repair job and they said that was UNPROFESSIONAL! Are you kidding me? I've done it and I watch it done every weekend on automotive restoration shows that show how it's done. They saw how irate I was getting and agreed to REDO the work and fix the rattling tailgate. Another 2 weeks go buy and I call them to find out what the deal is. They say their shop was destroyed by the water sprinkler system freezing and bursting/flooding the entire place. A week later we pick up the car and it did look better but as soon as I get in the car and drive it I notice the tailgate rattling!! It was so freaking cold I could not spend much time outside inspecting it. We decided to drive it for a few weeks and wait for a decent day to do a drive way tear down and inspection. We had a nice 60 degree day in Feb and I took it apart. It was no surprise to find CRIMPED AND BENT sheet metal around the rear hatch and right rear tail light area where the car was hit. The metal was crimped so bad that it CRACKED the paint under the tail light. The bumper skin covered this up so you could not see it. The screws that hold the bumper skin on were even left loose because the sheet metal was pushed in too far to tighten the screws. Tightening the screws would distort the plastic bumper cover so much that the paint would crack. I took pictures of all of this. Then there were the metal tabs that the plastic bumper cover locks into. These were pushed in to far to allow the new bumper skin to connect too which explained why everything was so loose. You could literally grab the rear bumper cover and shake it!! Upon crawling under the car I noticed some brackets missing and/or broken off that attach the bottom of the rear bumper skin to the body. They just simply left these off which added insult to injury. It's a miracle the rear bumper skin didn't fly off going down the road! Literally half of the fasteners and attachment points were either missing, loose, or unattached because they either didn't fix the body damage or the simply left out the brackets and screws that hold everything together. I took pictures and documented everything and submitted a claim with the BBB. Immediately I got a call apologizing for the poor quality, service, workmanship, honesty, and integrity!! TOO LITTLE TOO LATE! They did do a COMPLETE redo of all the work and the people that were there that originally did the sloppy work are no longer employed there. However, it is not because they were fired. They went to work at ABRA. So there you go. Avoid
Providence Car Windshield Replacement Provider Name Locked
and ABRA at all cost! Even after the extensive and lengthy REDO of the entire job it is still not up to par. We still get exhaust fumes coming in through the back hatch. It does not rattle anymore since they FINALLY pulled the bent metal out, but the seal is not 100%. We are so tired of dealing with this we have simply given up. We will never do business with
Providence Car Windshield Replacement Provider Name Locked
again and since they seem to have a revolving door with the employees of ABRA we will never do business with ABRA either.
- James R.
F

Rating
Providence Car Windshield Replacement Provider Name Locked
returned with windows, removed glass by breaking pane far beyond existing damage. Then we were told they could not do the replacement because needed new sash. They put broken window back in frame and left. They called following week to say they would refund our money and we should find manufacturer to see what they would do. They advertise they can fix any window the first time. They did not hold up their end off our agreement and we will be left in the cold.
- Dwight B.
A

Rating
I contacted
Providence Car Windshield Replacement Provider Name Locked
through the 'contact provider' selection on Angie's List. This is a big time saver and I never had to worry about playing phone tag. I received quick responses and a selection of dates available to provide service.
Providence Car Windshield Replacement Provider Name Locked
arrived on time on the scheduled date. He replaced the windshield and thoroughly cleaned the new glass. I would definitely use
Providence Car Windshield Replacement Provider Name Locked
again.
- Frank M.
A

Rating
Called
Providence Car Windshield Replacement Provider Name Locked
at APEX and he came out three hours later and replaced the windhshield.
Providence Car Windshield Replacement Provider Name Locked
was very professional and competant. He cleaned up very well after he finished. If I ever need another windshield replaced, I would not hesitate to contact APEX. I was very satisfied with the entire experience.
- Bill B.
A

Rating
It was great! They were able to come to my workplace and replace my windshield. There was supposed to be a small fee for the mobile service but they waived it for me. It was the first time I had the window replaced on my Nissan
Providence Car Windshield Replacement Provider Name Locked
and I expected it to cost a lot more than it did. I called several different places but decided to use
Providence Car Windshield Replacement Provider Name Locked
because of their warranty. I had put off replacing my windshield because in New Mexico I get rock chips all the time but they said if I get a chip in my new window they will fix it for free at any of their locations. And if the window breaks from a chip in the first 12 months it only costs me $75 to get a new windshield. The technician was very friendly. There was a 4 hour window for the mobile replacement so they said they would be at my work sometime between 8 and 12. I would have liked a specific time but since they came to where I was I understand.
- Emilie F.
A

Rating
The provider met me a my place of work and replaced my windshield with no hassle. Overall price was 50% less than larger competitors.
- Sean H.
A

Rating
I needed my windshield replaced because my car is 13 years old and the windshield had gotten scratched in a way that interfered with my driving. I chose this company based on the great reviews on Angie's list. I sent an email request for a quote on their website and someone called me back at 8:30 AM the next day. They scheduled me for the following day between 1 and 4 PM, as I requested. The technician called around 1:30 to let me know he was coming and arrived around 2 PM. He did a great job.
On the receipt they note that you have to wait an hour before driving the car, that you shouldn't have a power car wash for 3 days, and that you can't remove the tape they put on for 24 hours. The technician told me the first two instructions, but not the third, and I didn't see it on the receipt until after we removed the tape that evening and drove the car (although it seems fine) So just make sure you read the receipt and follow all the instructions.
I highly recommend this company-- the process was easy and efficient from start to finish. If you mention Angie's list they give you $20 off.
- Amy G.
A

Rating
I called and scheduled the work for the following day. They showed up promptly, did a professional job, and at a fair price. The car got rained on recently with no leaking so "A" rating overall.
- SAMUEL P.
A

Rating
Timely arrival to my home. Courteous and professional. Answered my questions. Came back promptly to re-adjust my wiper positioning, which I consider to be very professional and customer oriented.
- Margaret G.
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All Car Windshield Replacement in Providence, RI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

3 DADS AUTO SALES & REPAIRS

4052 COUNTY ST
Somerset, MA

5 Star Auto Glass

13 Industrial Dr
Exeter, RI

5 Star Auto Glass

261 Main St
North Smithfield, RI

A To Z Glass & Windshields

3 Industrial Dr
Smithfield, RI

A To Z Glass & Windshields

3 Industrial Dr
Smithfield, RI

Aaron Auto Glass

36 Martin St
Cumberland,

ABC Auto Glass

10 Summer St
Pawtucket, RI

Accurate Glass & Windshields

221 Third St
Newport, RI

Ace Windshield & Glass Repair

55 Dorrance St
Providence, RI

ADVANCED AUTO BODY

116 KERSEY RD
Wakefield, RI

Affordable Glass

15 Old Greenville Rd
Johnston, RI

All American Glass Co

26 Valley Rd
Middletown, RI

All Auto Glass

440 Dry Bridge Rd
North Kingstown, RI

ALTIERI GLASS

1232 Hartford Ave
Johnston, RI

American Auto Glass LLC

87 Centre of New England Blvd
Coventry, RI

American Auto Glass LLC

1200 Hartford Ave
Johnston, RI

Anchor Subaru

949 Eddie Dowling Hwy
North Smithfield, RI

ASAP Auto Glass

95 Sockanosset Crossroad
Cranston, RI

ASAP Auto Glass

33 Hopkins Hill Rd
West Greenwich, RI

Audio Dezign

360 W Main Rd.
Middletown, ri

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