Portland Water Damage Restoration Articles

Water Damage Restoration reviews in Portland

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They are extremely responsive and communicative. They did the work promptly and well. We found them very easy to work with. They were helpful in working through the insurance process, which was a new experience for us. Very respectful of working around our belongings. Cleaned up daily and thoroughly at the end of the job. Highly recommend.
- Susan R.
F

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If you desire a horrible experience matched with poor workmanship, this is the franchise for you!
My wife and I were directed to this
Portland Water And Smoke Damage Specialists Provider Name Locked
franchisee by our insurance adjuster at SAFECO following a wind damage incident in which two fir trees fell on our house. To be honest, working with this
Portland Water And Smoke Damage Specialists Provider Name Locked
franchisee was the worst experience we've ever had working with a contractor and we've had extensive experience building and remodeling several homes and other projects.
Like
Portland Water And Smoke Damage Specialists Provider Name Locked
's review, the workmanship by their subcontractors was horrible with the exception of their electrical and garage door contractors, both of whom were class acts by comparison to the framers, roofers, gutter installers and especially the painters employed by this
Portland Water And Smoke Damage Specialists Provider Name Locked
franchisee.
Here's what their own project manager,
Portland Water And Smoke Damage Specialists Provider Name Locked
, had to say about their work in an e-mail to us:
"This definitely was not our best performance. I think had the painting and related work gone better, things would have been much smoother for all of us. I'm very sorry for the frustration and inconvenience that we caused you. We have since decided not to use that particular tradesman. He had been doing a good job for us, but we came across issues on several jobs other right around the same time he worked on yours. We didn't ever figure out what was going on, but knew that the right thing to do for our customers was to find someone else."
Apart from the poor workmanship (which they are unwilling to redo without a warranty claim against our insurance company), we have had nothing but ongoing disagreements about billing and invoicing. To be blunt, this company will attempt to overcharge you and will threaten legal action if you don't pay what they say you owe - never mind the arithmetic. we've never figured out if they simply don't know how their project estimating software works - in particular the algorithm used to calculate costs; or, if they are intentionally dishonest and attempt to get payment by intimidation and threats of legal action. Regardless, dealing with them was a nightmare and a constant source of frustration.
What we can't figure out is how the General Partner for
Portland Water And Smoke Damage Specialists Provider Name Locked
's national franchise program allows this company to continue representing their brand?
As for the bio on Yelp for the franchise owner,
Portland Water And Smoke Damage Specialists Provider Name Locked
, what a load of crap. He is without exception the most rude, incompetent and immediately dis-likable business owner I've attempted to work with in decades. What he lacks in customer service skills, he makes up for by bullying. It's best not to involve him with any aspect of your dispute - which you will have - or when attempting to negotiate any form of settlement for poor workmanship or his continued attempts to overcharge you.
The trees fell on our house on January 2, 2013. We are still haggling over billing in May of 2014.
Need we say more?

- VC O.
A

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I contacted
Portland Water And Smoke Damage Specialists Provider Name Locked
at 11:30 on Easter Sunday due to water that had saturated wall to wall capering in a finished basement room. Within an hour a technician arrived, assessed the damage and provided a quote. He started work immediately. Furniture was moved with great care, rug pad was removed as well as damaged/wet drywall. Fans and dehumidifiers were set up. The technician explained the entire process and was very careful and considerate. The company provided excellent service and follow up with daily visits to assess dryness. Each person that came was knowledgeable and professional. I was very impressed with their responsiveness, good customer communication, good communication between workers, and professionalism.
- Ann B.
A

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Portland Water And Smoke Damage Specialists Provider Name Locked
was responsive and friendly when I called for information so I scheduled an appointment. On the day of the appointment, he called to let me know exactly what time he would be arriving. I had scheduled another window project concurrent with the blind cleaning. I was very pleased with his willingness to work with and around my other project. I am very satisfied with the quality of the work. I thought the price was very fair. Most important to me was his professionalism.
- Gail F.
F

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Horizon talked a big game prior to contract signing. We were very clear with them that we would only be hiring them for the smoke and fire remediation and not the rebuild. They were all happy with this arrangement, and promised to work closely with the contractor to make sure the transition was smooth and no unnecessary work was performed. After signing, the price for the job
Portland Water And Smoke Damage Specialists Provider Name Locked
almost $10,000. When I questioned the breakdown, they dropped it down by nearly $7,000 -- all of which was inflated or unnecessary fees. The job started, and then quickly came to a halt. There were whole weeks that went by without any contact or returned phone calls (we are out of state). For two weeks, the house just sat, postponing construction. When I would call to speak to our project manager, he was never available. His superior was a gruff and defensive man who put all the blame on me. The job was left incomplete -- asbestos inside the home was not removed and the lawn was littered with debris (including asbestos chips, which resulted in our having to pay additional fees to relandscape). Any and all attempts to have them complete the job as promised (and contractually obligated) was ignored.
- Maia B.
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We had a
Portland Water And Smoke Damage Specialists Provider Name Locked
leak from the dishwasher drain hose which damaged the hardwood floor in our kitchen. We hired
Portland Water And Smoke Damage Specialists Provider Name Locked
because they were professional and responsive from our very first call.
They removed the damaged hardwood, cleaned up the mess, put in a
Portland Water And Smoke Damage Specialists Provider Name Locked
air filter and two dryers. When it took a little longer than expected to dry, they added another dryer, covered the affected area so the dryers will be more efficient.
We are very happy with their service and would certainly refer them to anyone.
- Ravi R.
A

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Portland Water And Smoke Damage Specialists Provider Name Locked
was very straight forward and polite. He reviewed the damage, pulled off the damaged wood and inspected behind it. He went out of his way to inspect other areas to prevent any further damage. He gave us options and was not pushy. He took the time to explain things to us. The replacement trim matches well to the original work.
Portland Water And Smoke Damage Specialists Provider Name Locked
was easy to work with.
- Jacob K.
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Portland Water And Smoke Damage Specialists Provider Name Locked
did a wonderful job with our shades.
Portland Water And Smoke Damage Specialists Provider Name Locked
, the owner, was so pleasant,cheerful and helpful. My husband and I were both impressed by his knowledge, his thorough job, and his integrity. Our shades are 18 years old and have dimmed in color, but their function continues to be really good. I had not had these shades cleaned regularly, and they were pretty dirty.
Portland Water And Smoke Damage Specialists Provider Name Locked
removed the shades, and took them out to his truck where he cleaned them in an ultrasonic tank, which contained the cleansing agent. He was very willing to show me the truck and tanks, as I was curious as to how this worked. After the shades dried, he brought them back into the house to re-hang them. We had 3 chords that, over time, had broken. He repaired them on-site as well. The shades look better than ever and we are very happy with the results. We were equally pleased with
Portland Water And Smoke Damage Specialists Provider Name Locked
. I know we will use him again, and recommend him to others. You just can't get any better than this.
- Lauri O.
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They were wonderful! Professional and helpful. Finding a leak is not easy, and it's still may not be fixed, but I feel confident that they will return to do more research if necessary.
- Cathy C.
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The project went very well. We had high quality finishes in our basement and were pleased with
Portland Water And Smoke Damage Specialists Provider Name Locked
's employees and their ability to restore our basement to its original form.
Portland Water And Smoke Damage Specialists Provider Name Locked
and
Portland Water And Smoke Damage Specialists Provider Name Locked
were in regular contact and were patient and responsive to our concerns/questions. All employees were capable and professional and their subcontractors were topnotch. We plan on using the HVAC contractor again!
- andrea W.
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All Water And Smoke Damage Specialists in Portland, OR

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-800 Water Damage

8002 NE Hwy 99
Vancouver, WA

2Students Haulin & Landscape Maintenance

19495 SW Gassner Rd
Beaverton, OR

33 RESTORATION INC

631 SE Manchester Pl
Portland, OR

3R's Construction

576 Patterson St NW
Salem, OR

4R HOUSE LLC

PO BOX 481
Dundee, OR

52 Weeks Construction

872 W Main Street G59
Molalla, OR

A Guy I Know Inc

2850 SW Cedar Hills Blvd. #345
Beaverton, OR

A L ZILKA & ASSOCIATES


Beaverton, OR

A Noble Restoration Services

33816 NE Kale
Scappoose, OR

A PERFECT DETAIL

2850 SW CEDAR HILLS
Beaverton, OR

A+ Carpet Care

15168 S E Shale Dr
Happy Valley, OR

A-Flood Control

PO Box 339
Bohemia, NY

A-Steam Carpet & Upholstery Cleaning

4283 Terra Vista Ct
West Linn, OR

A1 Restoration Inc.

19215 SE 34th St
Camas, WA

AAA Action Fast Services, Inc

10117 SE Sunnyside Rd
Clackamas, OR

AAAction Restoration Services, Inc.

625 Southwest Alser Street
Portland, OR

AAAction Restoration Services, Inc.

2700 NE Andresen Rd
Vancouver, WA

Adams Carpet & Upholstery Cleaning

PO Box 23812
Portland, OR

Adobe Construction LLC

5539 N VANCOUVER
Portland, OR

ADVANCE SERVICE & REPAIR INC

4207 NW 131ST ST
Vancouver, WA

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