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solid interest in manufacturing and selling high quality products and in making sure the customer is happy. Their warranties seem to surpass others that I've come across in the contracting industry. Their cost is on the higher end, but with the service, professionalism, and high quality product and work they provide, along with the warranty, it may well be worth it. They have excellent payment plans as well, but I'm still just not quite in a spot to move forward with new siding or roofing.
I am a single homeowner/woman so it can take a little while for me to wrap my head and wallet around large home projects. When I'm ready to make the move though, I'll be sure to check back in with
H&B’s rep met me at a convenient hour after work and thoroughly examined my 25-year-old roof from outside and in the attic areas. His bid included a tear-off of both the house and garage, replacement of decking where needed up to two sheets of plywood, new underlayment and flashing, installation of GAF ”American Harvest” composition shingles, and much improved venting of both structures.
He did the most thorough inspection of any of the company representatives who visited, and was the only one to photograph and describe in detail a defect in the flashing next to our chimney and recognize what appeared to be water staining on the interior wall of an attic area beneath it. He was also the only rep to suggest “smart vents” for the side attic areas behind our second-floor knee walls. The small attic area at the house’s peak had only tiny vents at each end, and he was the only rep to consider replacing them, included in the bid.
After the inspection we discussed materials and the work crew, which are H&B employees, not subcontractors. He prepared a handwritten estimate which was a bit disorganized. (He clarified it on the phone later.) When we later met to make the contract, he took his time to include phrases we both understood. I paid half down at signing and he gave an estimated date work would start “about three weeks” later, which would have been October 16.
In the interim I would have appreciated phone calls from him with increasingly-better estimates of the start date, but I had to call him. The rep told me the revised date of October 18 and said he would be present at the start of work. The crew arrived without him so I felt it necessary to review the contract details with the crew foreman, who fortunately seemed already to know them well. These two inactions by the rep were the only minuses in an otherwise positive experience.
Their work dates fell exactly on dates where I had a previously scheduled, though optional, personal business out of town. In retrospect I should have cancelled that business so I would have been present for this important and expensive home improvement, to witness the process from start to finish and exchange information with the rep and foreman as needed.
All of the major work and clean-up was completed in two days, and two side vents that the rep had to special order were installed a few days later, at which point I paid the rest of the contracted amount. The workmanship appears excellent, and after three months of fall and winter it is holding up well. I am interested in how the roofing and especially the new venting will perform in the summer of 2014.
After we discussed work and materials he prepared a handwritten estimate that included my choice of shingles and a general description of the work on a pre-printed form that included additional details of the work and payment terms. I was disappointed to find several misspellings and poor organization in the pre-printed text.
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Battle Ground, WA